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Access to certain sites

  • 3 odpovede
  • 2 majú tento problém
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  • Posledná odpoveď od crl4242

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Suddenly I cannot acess my account at Sychrony Bank and their tech department says this is an issue with an update to Firefox, which I use on a Windows computer. I have a similar problem with shockwave.com.

Suddenly I cannot acess my account at Sychrony Bank and their tech department says this is an issue with an update to Firefox, which I use on a Windows computer. I have a similar problem with shockwave.com.

Vybrané riešenie

ARGHH! After I tried several times to access my acount and was told that the problem was with Firefox, now it worked again. Previously the error message was that I didn't have the right to access the site. So frustrating.

Thanks for your quick response.

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Všetky odpovede (3)

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Synchrony Bank... I have an account with them for my Amazon Prime card and have never had an issue. You will have to show us the issue you're having with the site. Just telling us doesn't help us help you.

Upravil(a) jonzn4SUSE dňa

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For example, do you get a specific error message? Or do you get stuck on a blank page? Et cetera.

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe/Troubleshoot Mode: In this mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?

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Vybrané riešenie

ARGHH! After I tried several times to access my acount and was told that the problem was with Firefox, now it worked again. Previously the error message was that I didn't have the right to access the site. So frustrating.

Thanks for your quick response.