Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Learn More

Firefox browser logins and passwords gone. Syncing does not fix this.

  • 2 odpovede
  • 1 má tento problém
  • 2 zobrazenia
  • Posledná odpoveď od FredMcD

more options

I honestly don't know. The only thing I do know is that this problem only appeared after the option to make and sync an account was offered. I would at least like to know if there is a way to access the password to my main email as that is a business email I cannot afford to lose. At most, I would like to have all those accounts back. Also, I would like to ask that you forgive the account name, as I was very frustrated when I made it. I have a lot to lose from this.

Všetky odpovede (2)

more options

Hi

Is the data still on the other device that you had connected to Firefox Sync?

Pomohla vám táto odpoveď?

more options

Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete of a login, so you can check if you can find this file in the profile folder or in a backup and replace the current logins.json. Make sure to keep a backup copy of all involved files (logins.json and key4.db and logins-backup.json)

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Help -> More Troubleshooting Information -> Profile Folder/Directory: Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

If you use a Primary Password then you can prevent losing passwords by canceling the PP prompt. You need to logout beforehand by canceling a PP prompt, e.g. by clicking the eye icon in Lockwise (about:logins).

Also see; https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Pomohla vám táto odpoveď?

Položiť otázku

Ak chcete pridať odpoveď, musíte sa prihlásiť k svojmu účtu. Ak účet doteraz nemáte, položte novú otázku.