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Cisco Webex Desk Camera not working (works with other browser)

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Hello,

I have a new Cisco Webex Desk Camera that it's not working with Firefox (Flatpak on Fedora Silverblue 35).

lsusb: Bus 006 Device 004: ID 05a6:0023 Cisco Systems, Inc. Cisco Webex Desk Camera

https://mozilla.github.io/webrtc-landing/gum_test.html shows two cameras "Video Capture 4" and "Video Capture 5", none of them work, the page shows an error message: "AbortError: Starting videoinput failed".

The same website works in Chromium (also a Flatpak), which only sees "Video Capture 4 (05a6:0023)". "OBS Studio" is also able to use the camera. "Video Capture 5" is not available in Chromium and freezes the image in OBS Studio. I believe Video Capture 5 is the IR camera that is used in Windows Hello.

Would you be able to help me to get this camera supported, please?

Upravil(a) Jorge Martínez López dňa

Všetky odpovede (6)

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Can you erase the loooooonnnnnnggggg output? It's not needed. Also, try another version of Firefox from the below link. Don't use your Firefox account and see what happens. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Can you show us what you get with your current browser? What Desktop? Are you in X11 or Wayland?

Pomohla vám táto odpoveď?

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Thanks for your help.

I have edited the question as requested (sorry!).

So far I have tried:

  • Firefox (Fedora RPM) -> doesn't work.
  • Firefox (Flathub) -> doesn't work
  • Firefox (Flathub -- new profile) -> doesn't work.
  • Chromium (Flathub) -> works
  • OBS Studio (Flathub) -> works

I'll see later this weekend if I can install Firefox on a Toolbx container.

Pomohla vám táto odpoveď?

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Just ran Nightly in a toolbx container using a fresh profile, I get the same results.

Upravil(a) Jorge Martínez López dňa

Pomohla vám táto odpoveď?

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I'm having some issues uploading screenshots.

Clicking on the camera button in the WebRTC test page causes the error "AbortError: Starting videoinput failed" to display in red.

Upravil(a) Jorge Martínez López dňa

Pomohla vám táto odpoveď?

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You ran Nightly in a toolbox container... Why not just download to a folder, run it, and see if it can access the camera?

Pomohla vám táto odpoveď?

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Fair enough... just did it, same result.

Pomohla vám táto odpoveď?

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