Vyhľadajte odpoveď

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox hangs

  • 5 odpovedí
  • 1 má tento problém
  • 14 zobrazení
  • Posledná odpoveď od FredMcD

more options

Firefox hangs up on multiple websites. Chrome and Edge have no problem. How can I start diagnosing this? -Thanks, Gary

Všetky odpovede (5)

more options

Is this with all websites/pages, some, a few?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Pomohla vám táto odpoveď?

more options

I thought I had a handle on computers - been using them for decades. But I struggled just to sign in here and reply to you. Is private messaging an option that may be easier for me?

The hanging symptom is on my Android device, not on my desktop. I'm sorry to have misled you. Most web sites do their job reasonably fast. Big offenders are CNN and FOXNEWS. Maybe they do something that most sites don't. I noticed that when the hang occurs, an exclamation point displays at the left end of the URL. Some non secure content a factor?

I'd provide my firefox version, but it's not in the Help info and I can't find it elsewhere.

Pomohla vám táto odpoveď?

more options

User Agent: Mozilla/5.0 (Android 10; Mobile; rv:68.0) Gecko/68.0 Firefox/68.0

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Pomohla vám táto odpoveď?

more options

I had an absolutely terrible time finding my way back to your reply to my original post about Firefox hanging. That's why it has taken me so long to reply to you. I wish it were more straightforward. I couldn't decide whether to go to a forum somewhere and try to find the thread or go to the community and try.

Anyway, instead of those options I tried responding to the email. I think I'm in the right place now. I decided to just clear all private data. No change. Still hangs - sometimes it never comes back to life at all. The Disable Hardware Acceleration - I couldn't find it. I think it's supposed to disable the use of a graphics card. Androids don't use a graphics card do they? What can I do?

Pomohla vám táto odpoveď?

more options

I called for more help.

Gary said

I had an absolutely terrible time finding my way back to your reply to my original post

Go to the top of any support.mozilla.org web page and press your user icon to see your Mozilla profile. Including your questions and answers.

Pomohla vám táto odpoveď?

Položiť otázku

Ak chcete pridať odpoveď, musíte sa prihlásiť k svojmu účtu. Ak účet doteraz nemáte, položte novú otázku.