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FIREFOX BROWSER CRASH

  • 3 odpovede
  • 1 má tento problém
  • 13 zobrazení
  • Posledná odpoveď od pixeldesignner

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I am having this problem since 1 month.Firefox first hangs a little,and then unexpectedly crashes(exits).For this issue,I loose all my progress and I have to start again.This issue has occured 23 times today.PLEASE PLEASE FIX THIS AND CONTACT ME.I BEG YOU.IF YOU GUYS DON'T RESPONSE,I WILL POST IN FACEBOOK ABOUT THIS CRASHES.I HAVE 4 MILLION FOLLOWERS IN MY PAGE AND THEY WILL AVOID USING FIIREFOX!

I am having this problem since 1 month.Firefox first hangs a little,and then unexpectedly crashes(exits).For this issue,I loose all my progress and I have to start again.This issue has occured 23 times today.PLEASE PLEASE FIX THIS AND CONTACT ME.I BEG YOU.IF YOU GUYS DON'T RESPONSE,I WILL POST IN FACEBOOK ABOUT THIS CRASHES.I HAVE 4 MILLION FOLLOWERS IN MY PAGE AND THEY WILL AVOID USING FIIREFOX!

Vybrané riešenie

  • If Firefox starts without crashing but then crashes later on, see the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article for solutions.
  • If Firefox won't start at all, but the Mozilla Crash Reporter appears, see the Firefox won't start - find solutions article for other possible fixes.

See if you can start in Firefox Safe Mode

As a first step you should see if Firefox starts in Firefox Safe Mode. This special startup mode temporarily turns off hardware acceleration among other settings and disables installed extensions that may prevent Firefox from starting. If you can start in Firefox Safe Mode, see the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions.

Try a clean install

If crashes are preventing you from starting Firefox, even in Firefox Safe Mode, a clean install will often fix the problem.

Here's how to do a clean install of Firefox:

  1. Delete Firefox from the Applications folder.
  2. Download a fresh copy of Firefox.Link for downloding(https://www.mozilla.org/en-US/firefox/new/#download-fx)
  3. Open the downloaded file and drag the Firefox icon to the Applications folder when prompted.

Uninstall software known to cause crashes

Some programs are known to cause crashes in Firefox and other browsers. Check your computer and remove any malware or software that might be causing problems:

  • Check the release notes to see if there are any known issues for your version of Firefox. Check your computer's instructions on how to uninstall software that's causing problems.
  • Scan your computer for malware. Check the support site of your antivirus program for help with scanning and removing malware. For more information, see Troubleshoot Firefox issues caused by malware.
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Všetky odpovede (3)

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Vybrané riešenie

  • If Firefox starts without crashing but then crashes later on, see the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article for solutions.
  • If Firefox won't start at all, but the Mozilla Crash Reporter appears, see the Firefox won't start - find solutions article for other possible fixes.

See if you can start in Firefox Safe Mode

As a first step you should see if Firefox starts in Firefox Safe Mode. This special startup mode temporarily turns off hardware acceleration among other settings and disables installed extensions that may prevent Firefox from starting. If you can start in Firefox Safe Mode, see the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions.

Try a clean install

If crashes are preventing you from starting Firefox, even in Firefox Safe Mode, a clean install will often fix the problem.

Here's how to do a clean install of Firefox:

  1. Delete Firefox from the Applications folder.
  2. Download a fresh copy of Firefox.Link for downloding(https://www.mozilla.org/en-US/firefox/new/#download-fx)
  3. Open the downloaded file and drag the Firefox icon to the Applications folder when prompted.

Uninstall software known to cause crashes

Some programs are known to cause crashes in Firefox and other browsers. Check your computer and remove any malware or software that might be causing problems:

  • Check the release notes to see if there are any known issues for your version of Firefox. Check your computer's instructions on how to uninstall software that's causing problems.
  • Scan your computer for malware. Check the support site of your antivirus program for help with scanning and removing malware. For more information, see Troubleshoot Firefox issues caused by malware.
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Thank you.It helped me a lot but didn't solved my issue in that way...