X
Kliknite sem pre prechod na mobilnú verziu webu.

Fórum podpory

Blank screen, though bookmark bar etc show

Pridané

Using Firefox 73.0 (64-bit) Windows 10. Screen on Firefox blank, though bookmarks etc show. If click on favorite in favorite bar, like google.com, does not fill in address space. If put url in address space and hit enter, nothing happens -- blank screen continues.

All other browsers work fine. Firefox has been trouble free before this happened. Tried: 1. reinstalling Firefox 2. Starting Firefox in safe mode 3. refreshing Firefox 4. Ran Malwarebytes looking for malware. 5. Went to Windows registry restore point, which solved the problem for one day, than Firefox blank screen problem returned when started computer the next day. Any help to get Firefox back would be appreciated! Thank you.

Using Firefox 73.0 (64-bit) Windows 10. Screen on Firefox blank, though bookmarks etc show. If click on favorite in favorite bar, like google.com, does not fill in address space. If put url in address space and hit enter, nothing happens -- blank screen continues. All other browsers work fine. Firefox has been trouble free before this happened. Tried: 1. reinstalling Firefox 2. Starting Firefox in safe mode 3. refreshing Firefox 4. Ran Malwarebytes looking for malware. 5. Went to Windows registry restore point, which solved the problem for one day, than Firefox blank screen problem returned when started computer the next day. Any help to get Firefox back would be appreciated! Thank you.

Vybrané riešenie

hi, we had a few users describing similar symptoms on windows 10 when they had firefox run in compatibility mode for win7 - can you check if this is the case for you and if so disable any compatibility settings? https://www.tenforums.com/tutorials/15523-change-compatibility-mode-settings-apps-windows-10-a.html

Čítať túto odpoveď v kontexte 1
Citácia

Ďalšie informácie o systéme

Nainštalované zásuvné moduly

Lastpass, OneNote ec--add-ons are not the problem -- blank screen continues with all add ons disabled.

Aplikácie

  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36

Viac informácií

philipp
  • Top 25 Contributor
  • Moderator
5353 riešení 23639 odpovedí

Vybrané riešenie

hi, we had a few users describing similar symptoms on windows 10 when they had firefox run in compatibility mode for win7 - can you check if this is the case for you and if so disable any compatibility settings? https://www.tenforums.com/tutorials/15523-change-compatibility-mode-settings-apps-windows-10-a.html

hi, we had a few users describing similar symptoms on windows 10 when they had firefox run in compatibility mode for win7 - can you check if this is the case for you and if so disable any compatibility settings? https://www.tenforums.com/tutorials/15523-change-compatibility-mode-settings-apps-windows-10-a.html <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2019-05-10-14-29-54-e33666.png">
Pomohlo vám to? 1
Citácia

Autor otázky

Thank you philipp!! Went to File Explorer, right clicked the Mozilla Firefox application file, went to properties --> compatibility mode and kept trying things. Not sure exactly which one worked but all of the sudden, MAGIC!

You solved this vexing problem that I was racking my brains about -- thought I had lost Mozilla Firefox for good. I appreciate your help, philipp!

Curiously, though other people have complained about this exact problem, you are the only one I know about that suggested checking for compatibility issues. Hopefully your answer here will help other people who have this problem, which for me seemed to start with a Windows 10 update.

--Jeff

Thank you philipp!! Went to File Explorer, right clicked the Mozilla Firefox application file, went to properties --> compatibility mode and kept trying things. Not sure exactly which one worked but all of the sudden, MAGIC! You solved this vexing problem that I was racking my brains about -- thought I had lost Mozilla Firefox for good. I appreciate your help, philipp! Curiously, though other people have complained about this exact problem, you are the only one I know about that suggested checking for compatibility issues. Hopefully your answer here will help other people who have this problem, which for me seemed to start with a Windows 10 update. --Jeff
Pomohlo vám to?
Citácia
Položiť otázku

Ak chcete pridať odpoveď, musíte sa prihlásiť k svojmu účtu. Ak účet doteraz nemáte, položte novú otázku.