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Every time I open firefox it asks me to sign in to my profile. When I do, I have lost all of my bookmarks etc.

Pridané

I then go into about:profiles and have to delete multiple profiles that have appeared and set my original one to default, which works fine and i have all my bookmarks back. However as soon as I switch my macbook off and on again, I am back to square one and have to delete old profiles and set my old one to default. This is incredibly frustrating.

I then go into about:profiles and have to delete multiple profiles that have appeared and set my original one to default, which works fine and i have all my bookmarks back. However as soon as I switch my macbook off and on again, I am back to square one and have to delete old profiles and set my old one to default. This is incredibly frustrating.
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Ďalšie informácie o systéme

Nainštalované zásuvné moduly

  • Shockwave Flash 32.0 r0

Aplikácie

  • Identifikácia prehliadača: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:69.0) Gecko/20100101 Firefox/69.0

Viac informácií

jscher2000
  • Top 10 Contributor
8704 riešení 71130 odpovedí

Hi douglasfleming6, to clarify what you see when you start Firefox after a system restart, is it the Profile Manager dialog? This is what it looks like on Windows:

Are you able to Quit and restart Firefox normally until you shut down and restart your Mac? I wonder whether some kind of cleaning software may be removing a critical file at shutdown or startup (the installs.ini and/or profiles.ini files that store your active profile list and designated default).

Hi douglasfleming6, to clarify what you see when you start Firefox after a system restart, is it the Profile Manager dialog? This is what it looks like on Windows: <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2019-09-21-08-59-25-fca5f6.png"> Are you able to Quit and restart Firefox normally until you shut down and restart your Mac? I wonder whether some kind of cleaning software may be removing a critical file at shutdown or startup (the installs.ini and/or profiles.ini files that store your active profile list and designated default).
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Hit jscher2000, thanks for your response. It is a mac that I am using so the message I see every time I start up firefox is attached. I can close and start up firefox with my proper profile once I have set it as the default, but as soon as I close down or restart my mac it comes up with that message again when I try to reopen it, and there is a new profile when I go to about:profiles in the search bar. I was also thinking that there may be some critical file issue upon restart, but I did completely remove and reinstall firefox which did not resolve the problem.

Hit jscher2000, thanks for your response. It is a mac that I am using so the message I see every time I start up firefox is attached. I can close and start up firefox with my proper profile once I have set it as the default, but as soon as I close down or restart my mac it comes up with that message again when I try to reopen it, and there is a new profile when I go to about:profiles in the search bar. I was also thinking that there may be some critical file issue upon restart, but I did completely remove and reinstall firefox which did not resolve the problem.
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