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After latest Windows 8.1 update, can't print.

Pridané

After latest Windows 8.1 update (three days ago), can't print. Get an error message --"an error occurred while printing." Tried all the fixes (reset, refresh, reinstall, delete print_printer, etc. ) The print dialogue box sees my printer (Brother MFC-J425W) and IE, offline prints fine.

After latest Windows 8.1 update (three days ago), can't print. Get an error message --"an error occurred while printing." Tried all the fixes (reset, refresh, reinstall, delete print_printer, etc. ) The print dialogue box sees my printer (Brother MFC-J425W) and IE, offline prints fine.
Citácia

Ďalšie informácie o systéme

Nainštalované zásuvné moduly

  • Shockwave Flash 32.0 r0

Aplikácie

  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Viac informácií

brianasz 0 riešení 3 odpovedí

Hello,

Have you followed this documentation? https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

If so, and if it didn't work, Can you share your Firefox version?

Thanks!

Hello, Have you followed this documentation? https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox If so, and if it didn't work, Can you share your Firefox version? Thanks!
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Autor otázky

Yes. I followed the documentation -- several times. I'm using Firefox Quantum 69.0 64 bit. Thanks for your help.

Yes. I followed the documentation -- several times. I'm using Firefox Quantum 69.0 64 bit. Thanks for your help.
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brianasz 0 riešení 3 odpovedí

Hello,

Please try creating a new Firefox profile: http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

Let us know if that solved the issue.

Hello, Please try creating a new Firefox profile: http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows Let us know if that solved the issue.
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Autor otázky

Thank you but the problem still exists.

Thank you but the problem still exists.
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Autor otázky

Anyone else have any thoughts? I can't even print to file or PDF.

Anyone else have any thoughts? I can't even print to file or PDF.
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brianasz 0 riešení 3 odpovedí

Hello again,

Try reinstalling the driver of your printer from the manufacturer's website.

And would be nice to have an screenshoot of the error in order to get more information / context.

Hello again, Try reinstalling the driver of your printer from the manufacturer's website. And would be nice to have an screenshoot of the error in order to get more information / context.
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Autor otázky

Thanks for your help. Surprisingly, Firefox updated itself a couple of days ago and now everything prints as it should. It never ceases to amaze me that programmers can never figure out that it's "their" program screwing up and not other ones, particularly when everything works well until an update comes along. Its called HUBRIS. Thanks for you help though.

Thanks for your help. Surprisingly, Firefox updated itself a couple of days ago and now everything prints as it should. It never ceases to amaze me that programmers can never figure out that it's "their" program screwing up and not other ones, particularly when everything works well until an update comes along. It''s called HUBRIS. Thanks for you help though.
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