Firefox error "Firefox Process is still active, but not responding" after closing and re-starting Firefox
When user log in to the environment they start Firefox. This is perfectly fine without errors. Then they decide to close Firefox they do so, upon realising they forgot something they want to re-open firefox and click the icon.
The following error rises: "Firefox Process is still active, but not responding. Click here to close the previous process and start Firefox" after waiting for a little while the action takes place and firefox starts again. When closing firefox again and starting it once more the same issue occurs.
I've tried a re-install of Firefox ESR68.0.1 or ESR68.0.2, and even the latest ESR versions 68.1.0 the issue persists (all x64, Dutch) This
The HTML version of the Crash report can be found here: https://crash-stats.mozilla.org/report/index/faa07106-70af-4bd3-a2d8-1a69c0190910
And please see the following crash report from the Mozilla-Crashreporter wich i've also send to Firefox:
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AbortMessage: ###!!! ABORT: file resource://gre/modules/TelemetryEnvironment.jsm, line 593 AdapterDeviceID: 0xfefe AdapterDriverVersion: 10.0.14393.3143 AdapterSubsysID: 00000000 AdapterVendorID: 0x1414 AsyncShutdownTimeout: {"phase":"AddonManager: Waiting to start provider shutdown.","conditions":[{"name":"EnvironmentAddonBuilder","state":"(none)","filename":"resource://gre/modules/TelemetryEnvironment.jsm","lineNumber":593,"stack":["resource://gre/modules/TelemetryEnvironment.jsm:init:593","resource://gre/modules/TelemetryEnvironment.jsm:EnvironmentCache:1035","resource://gre/modules/TelemetryEnvironment.jsm:getGlobal:93","resource://gre/modules/TelemetryEnvironment.jsm:get currentEnvironment:100","resource://gre/modules/TelemetryStartup.jsm:annotateEnvironment:47","resource://gre/modules/TelemetryStartup.jsm:TelemetryStartup.prototype.observe:34"]}]} AvailablePageFile: 47719645184 AvailablePhysicalMemory: 21877760000 AvailableVirtualMemory: 138535660728320 BIOS_Manufacturer: American Megatrends Inc. BreakpadReserveAddress: 2065677811712 BreakpadReserveSize: 83886080 BuildID: 20190826132627 ContentSandboxCapable: 1 ContentSandboxLevel: 2 CrashTime: 1568123606 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1568118994 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["msvcp140.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["twinapi.dll","AudioSes.dll","msacm32.dll","rdpendp.dll","mscms.dll","explorerframe.dll","wininet.dll","NapiNSP.dll","dataexchange.dll","dbgcore.dll","winrnr.dll","credui.dll","comctl32.dll","actxprxy.dll","msimg32.dll","usp10.dll","wbemprox.dll","dbghelp.dll","version.dll","wsock32.dll","ondemandconnroutehelper.dll","DWrite.dll","MMDevAPI.dll","nlaapi.dll","FWPUCLNT.DLL","rasadhlp.dll","winhttp.dll","dhcpcsvc.dll","wbemsvc.dll","iertutil.dll","fastprox.dll","d3d11.dll","avrt.dll","wbemcomn.dll","winnsi.dll","WinTypes.dll","propsys.dll","dwmapi.dll","dcomp.dll","winmm.dll","wtsapi32.dll","WINMMBASE.dll","uxtheme.dll","twinapi.appcore.dll","devobj.dll","ntmarta.dll","gpapi.dll","dxgi.dll","rsaenh.dll","IPHLPAPI.DLL","dnsapi.dll","userenv.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","sspicli.dll","winsta.dll","bcrypt.dll","powrprof.dll","kernel.appcore.dll","profapi.dll","msasn1.dll","gdi32full.dll","KERNELBASE.dll","crypt32.dll","cfgmgr32.dll","msvcp_win.dll","win32u.dll","ucrtbase.dll","windows.storage.dll","bcryptPrimitives.dll","SHCore.dll","wintrust.dll","setupapi.dll","kernel32.dll","sechost.dll","msvcrt.dll","user32.dll","ole32.dll","rpcrt4.dll","clbcatq.dll","shlwapi.dll","ws2_32.dll","psapi.dll","msctf.dll","combase.dll","imm32.dll","advapi32.dll","oleaut32.dll","shell32.dll","nsi.dll","gdi32.dll","ntdll.dll"],"Mozilla Corporation":["xul.dll","firefox.exe","freebl3.dll","nss3.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll","mozglue.dll"],"Webroot Inc.":["WRusr.dll"]} MozCrashReason: MOZ_CRASH() Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+4 xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/TelemetryEnvironment.jsm, line 593) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 706 ShutdownProgress: profile-before-change StartupCrash: 0 StartupTime: 1568123544 SystemMemoryUsePercentage: 15 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190826132627","version":"68.1.0","vendor":"Mozilla","displayVersion":"68.1.0esr","platformVersion":"68.1.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":24576,"virtualMaxMB":134217728,"cpu":{"count":6,"cores":6,"vendor":"GenuineIntel","family":6,"model":79,"stepping":1,"l2cacheKB":256,"l3cacheKB":35840,"speedMHz":2594,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"nl-NL","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":3181,"installYear":2018},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":"Virtual HD","revision":"1.1.0","type":"SSD"},"system":{"model":"Virtual HD","revision":"1.1.0","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":"RDPUDD Chained DD","vendorID":"0x1414","deviceID":"0xfefe","subsysID":"00000000","RAM":null,"driver":"RDPUDD","driverVendor":null,"driverVersion":"10.0.14393.3143","driverDate":"01-01-1970","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":32,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"available"},"wrQualified":{"status":"blacklisted"},"webrender":{"status":"opt-in"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"isWowARM64":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"nl","intl":{},"update":{"channel":"esr","enabled":false},"userPrefs":{"browser.cache.disk.capacity":409600,"browser.search.region":"nl","browser.search.widget.inNavBar":false,"security.enterprise_roots.enabled":true},"sandbox":{"effectiveContentProcessLevel":2},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 10532:"Gecko_IOThread",11160:"JS Watchdog",9732:"JS Helper",7244:"JS Helper",10948:"JS Helper",9572:"JS Helper",1548:"JS Helper",8296:"JS Helper",10156:"Timer",7716:"Link Monitor",8528:"IPDL Background",9992:"VsyncIOThread",8100:"IPC Launch",7712:"WindowsVsyncThread",1544:"Compositor",9204:"ImgDecoder #1",8772:"ImageIO",704:"Cache2 I/O",9240:"Cookie",10428:"GMPThread",8260:"Worker Launcher",10848:"DOM Worker",3004:"StreamTrans #5",7356:"StyleThread#0",6596:"StyleThread#1",9832:"StyleThread#2",3672:"StyleThread#3",10840:"ImageBridgeChild",10716:"ProxyResolution",2864:"Cache I/O",5820:"DNS Resolver #1",10100:"HTML5 Parser",11136:"DNS Resolver #2",9684:"DOM Worker",7084:"QuotaManager IO",7140:"localStorage DB",11032:"DOM Worker",9468:"COM MTA",10352:"DOM File",7824:"Shutdown Hang Terminator",8196:"StreamTrans #6", Throttleable: 1 TotalPageFile: 51539136512 TotalPhysicalMemory: 25769332736 TotalVirtualMemory: 140737488224256 URL: https://hiddinkqm.manualmastercloud.com/Taxiwerq/Account/Login UptimeTS: 628.86188 Vendor: Mozilla Version: 68.1.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6-serviceprovider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP-serviceprovider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6-serviceprovider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP-serviceprovider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
useragent_locale: nl
Dit rapport bevat tevens technische gegevens over de staat van de toepassing toen deze vastliep.
Všetky odpovede (1)
Nevermind, I found out Firefox people are already aware of the issue. See source: https://bugzilla.mozilla.org/show_bug.cgi?id=1555632
In wich they fixed something, but shifted the problem as written in source: https://bugzilla.mozilla.org/show_bug.cgi?id=1513855
If any of the FireFox admins or devs could give me some more information, let me know what the current status is or if/what their planning to do to fix this.
If they need more information they can contact me of course as I read there's more people with this issue.
Never the less, thank you devs for putting the time in FireFox and giving us (except this time) a stable, fast and well working platform!!!!!