X
Kliknite sem pre prechod na mobilnú verziu webu.

Fórum podpory

Problem with online banking after update to version 68.0

Pridané

Cannot send secure message to bank while logged in to my bank account. I get a title saying "undefined" and when I go to log off the two buttons for confirm or remain logged on have no text and the title "undefined" is there. However those buttons do actually work. I have logged on to banking using Microsoft Edge and everything worked just fine.

Cannot send secure message to bank while logged in to my bank account. I get a title saying "undefined" and when I go to log off the two buttons for confirm or remain logged on have no text and the title "undefined" is there. However those buttons do actually work. I have logged on to banking using Microsoft Edge and everything worked just fine.

Vybrané riešenie

Hi All, there is a patch rolling out later this month (I don't know the exact timing) for

http://rolb.santanderbank.com/

If you are seeing this problem on a different site, could you mention the host name so it can also get the patch?

By the way, the patch modifies how Firefox identifies itself to the site to trigger a more modern section of its old scripts. It inserts the word "like" and a space before the word Gecko.

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) like Gecko/20100101 Firefox/68.0

Čítať túto odpoveď v kontexte 2
Citácia

Ďalšie informácie o systéme

Nainštalované zásuvné moduly

  • Shockwave Flash 32.0 r0

Aplikácie

  • Firefox 68.0
  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0
  • URL adresa podpory: https://support.mozilla.org/1/firefox/68.0/WINNT/en-GB/

Rozšírenia

  • Adblock Plus - free ad blocker 3.5.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • Chambers (UK) 1.0 (chambers-en-GB@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • Easy Youtube Video Downloader Express 15.2 ({b9acf540-acba-11e1-8ccb-001fd0e08bd4})
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Google Translator for Firefox 3.0.3.3 (translator@zoli.bod)
  • IBM Security Rapport 2.1.69 (rapportext@trusteer.com)
  • Livemarks 1.21 ({c5867acc-54c9-4074-9574-04d8818d53e8})
  • Logitech SetPoint 6.60.90 ({84380428-8c9d-4bdf-913d-b2c34d6562d9})
  • New Tab Homepage 0.6.2 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)

JavaScript

  • incrementalGCEnabled: True

Grafika

  • adapterDescription: NVIDIA GeForce GTX 750 Ti
  • adapterDescription2:
  • adapterDeviceID: 0x1380
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 400
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.885
  • driverDate: 9-5-2018
  • driverDate2:
  • driverVendor:
  • driverVendor2:
  • driverVersion: 24.21.13.9924
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'available', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'available', u'message': u'Qualified enabled by pref ', u'type': u'user'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.8a050090f926)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a1f2) EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.8a050090f926)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a1f2) EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: WebRender
  • windowUsingAdvancedLayers: False

Upravené nastavenia

Ostatné

  • User JS: Nie
  • Prístupnosť: Nie
jscher2000
  • Top 10 Contributor
8638 riešení 70669 odpovedí

MAC said

No problem with login and using the website, apart from two aspects - the first problem is when you go to secure messages.

Is it the same problem where none of the text fills in? What is the host name in the address bar when that happens?

At log off there is also an issue as comes up "undefined" - although if you hit the right hand button (no advisory text) as previously it will log off.

What is the host name in the address bar when that happens?

dekker said

Same as MAC says, no problem @ login or viewing accounts moving money etc.

What is the host name in the address bar when the problem appears?

I marked the problem as solved when I learned there was a patch on the way, not because the issue was solved

The patch is out already for rolb.santanderbank.com -- does that cover your usage? If not, what is the host name in the address bar when the problem appears?

''MAC [[#answer-1238701|said]]'' <blockquote> No problem with login and using the website, apart from two aspects - the first problem is when you go to secure messages. </blockquote> Is it the same problem where none of the text fills in? What is the host name in the address bar when that happens? <blockquote>At log off there is also an issue as comes up "undefined" - although if you hit the right hand button (no advisory text) as previously it will log off. </blockquote> What is the host name in the address bar when that happens? ''dekker [[#answer-1238704|said]]'' <blockquote> Same as MAC says, no problem @ login or viewing accounts moving money etc. </blockquote> What is the host name in the address bar when the problem appears? <blockquote> I marked the problem as solved when I learned there was a patch on the way, not because the issue was solved </blockquote> The patch is out already for rolb.santanderbank.com -- does that cover your usage? If not, what is the host name in the address bar when the problem appears?
Pomohlo vám to?
Citácia

Autor otázky

I have just updated to V80.01 - there is no change. Here are three links the first is good the second two bring up the "undefined" text and do not resolve correctly. If you paste them all into the address bar you will just get the logon page. https://retail.santander.co.uk/EBAN_Accounts_ENS/channel.ssobto?dse_operationName=MyAccounts https://retail.santander.co.uk/EBAN_Accounts_ENS/channel.ssobto?dse_operationName=contentTemplate&opCode=00000078&iurl=%2FMSEABB_ENS%2Fchannel.ssobto%3Fdse_operationName%3DOP_SecureMessages%26obtenerMensaje_E.esContactUs%3DS https://retail.santander.co.uk/EBAN_Accounts_ENS/channel.ssobto?dse_operationName=contentTemplate&iurl=%2FLOGSUK_S_ENS%2Fchannel.ssobto%3Fdse_operationName%3DLOGOFF&lang=en-GB&opCode=00000098&layout=transaction
Pomohlo vám to?
Citácia
jscher2000
  • Top 10 Contributor
8638 riešení 70669 odpovedí

Hi dekker, I added that to the list for the next patch.

Hi dekker, I added that to the list for the next patch.
Pomohlo vám to? 1
Citácia
Alan M 1 riešení 5 odpovedí

I have the exact same problem, in addition is is impossible to read any Secure messages that have been sent to me - The Window that should display a list of Messages remains completely blank. I have been able to send Secure messages to Santander by guessing which of the "undefined" buttons to press, and have told them of these problems, inclkuding that I cannot read Secure Messages - their repsonse was to send me a reply by Secure Message that I cannot see ! ( They sent me an email telling me there was a new Secure message waiting for me ! ). This is so frustratimg - I won't use other Browsers, but may end up switching Banks if this is not resolved soon !

I have the exact same problem, in addition is is impossible to read any Secure messages that have been sent to me - The Window that should display a list of Messages remains completely blank. I have been able to send Secure messages to Santander by guessing which of the "undefined" buttons to press, and have told them of these problems, inclkuding that I cannot read Secure Messages - their repsonse was to send me a reply by Secure Message that I cannot see ! ( They sent me an email telling me there was a new Secure message waiting for me ! ). This is so frustratimg - I won't use other Browsers, but may end up switching Banks if this is not resolved soon !
Pomohlo vám to?
Citácia
MAC 0 riešení 7 odpovedí

I simply use Chrome for Santander when/if I need to check secure messages - otherwise Firefox for everything else with their banking website.

Changing banks is not required, a solution will be found.

I simply use Chrome for Santander when/if I need to check secure messages - otherwise Firefox for everything else with their banking website. Changing banks is not required, a solution will be found.
Pomohlo vám to?
Citácia
Alan M 1 riešení 5 odpovedí

Quote : "I won't use other Browsers". !

Quote : "I won't use other Browsers". !
Pomohlo vám to?
Citácia
jscher2000
  • Top 10 Contributor
8638 riešení 70669 odpovedí

Hi Alan, is it the UK site that has the problem? I suspect the workaround won't be in place until Firefox 69. If you want to try implementing it yourself, here are the steps:

(1) Select and copy the following text

general.useragent.override.santander.co.uk---Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) like Gecko/20100101 Firefox/68.0

(2) In a new tab, type about:config in the address bar and press Enter/Return. Click the button accepting the risk.

(3) In the search box above the list, type or paste usera and pause while the list is filtered

(4) Right-click a blank area of the page, click New, then click String. This should open a small dialog where you can paste the above string. Then remove everything after the --- and the --- itself so it says

general.useragent.override.santander.co.uk

and click OK

(5) Paste the above string and remove everything before the --- and then the --- itself so it says

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) like Gecko/20100101 Firefox/68.0

and click OK

Then try the site again.

Note: that is the user agent string for 64-bit Firefox on Windows 10. If you are using a Mac or Linux, you might prefer to use something closer to your regular user agent string and just insert like before Gecko. You can copy it from the Troubleshooting Information page. Either:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

You'll see it about 6 rows down in the first table.

Hi Alan, is it the UK site that has the problem? I suspect the workaround won't be in place until Firefox 69. If you want to try implementing it yourself, here are the steps: (1) Select and copy the following text <code>general.useragent.override.santander.co.uk---Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) like Gecko/20100101 Firefox/68.0</code> (2) In a new tab, type '''about:config''' in the address bar and press Enter/Return. Click the button accepting the risk. (3) In the search box above the list, type or paste '''usera''' and pause while the list is filtered (4) Right-click a blank area of the page, click New, then click String. This should open a small dialog where you can paste the above string. Then remove everything after the --- and the --- itself so it says <code>general.useragent.override.santander.co.uk</code> and click OK (5) Paste the above string and remove everything before the --- and then the --- itself so it says <code>Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) like Gecko/20100101 Firefox/68.0</code> and click OK Then try the site again. Note: that is the user agent string for 64-bit Firefox on Windows 10. If you are using a Mac or Linux, you might prefer to use something closer to your regular user agent string and just insert '''like''' before Gecko. You can copy it from the Troubleshooting Information page. Either: * "3-bar" menu button > "?" Help > Troubleshooting Information * (menu bar) Help > Troubleshooting Information * type or paste '''about:support''' in the address bar and press Enter You'll see it about 6 rows down in the first table.
Pomohlo vám to?
Citácia
cor-el
  • Top 10 Contributor
  • Moderator
17419 riešení 157385 odpovedí

Note that you can use a regular expression to override the user agent to replace 'Gecko' with 'like Gecko' to avoid issues with a 'sticky' user agent.

general.useragent.override.santander.co.uk = Gecko#like Gecko
Note that you can use a regular expression to override the user agent to replace 'Gecko' with 'like Gecko' to avoid issues with a 'sticky' user agent. general.useragent.override.santander.co.uk = Gecko#like Gecko
Pomohlo vám to?
Citácia

Autor otázky

Been away for a while glad to say all seems OK now with the Banking problem. Thanks to all for the help. Can't see a button to click for problem solved ?

Been away for a while glad to say all seems OK now with the Banking problem. Thanks to all for the help. Can't see a button to click for problem solved ?

Upravil(a) dekker dňa

Pomohlo vám to?
Citácia
cor-el
  • Top 10 Contributor
  • Moderator
17419 riešení 157385 odpovedí

You already marked a reply on page 1 as the solution as you can see at the top of the page just below your question

You already marked a reply on page 1 as the solution as you can see at the top of the page just below your question
Pomohlo vám to? 1
Citácia
Položiť otázku

Ak chcete pridať odpoveď, musíte sa prihlásiť k svojmu účtu. Ak účet doteraz nemáte, položte novú otázku.