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cant sign in with previous details

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I last came here for support in 2017. I just tried to sign in but my details were not accepted. So I have registered with a new email and password. As yet I have not been asked to provide a username? Is there a reason for this.

Damascus

I last came here for support in 2017. I just tried to sign in but my details were not accepted. So I have registered with a new email and password. As yet I have not been asked to provide a username? Is there a reason for this. Damascus

Vybrané riešenie

I just re-read your original post and said out loud " Wait a minute  !"

It is your username you want to change, and only an administrator can do that ....

You can change your display name though .....

But if you're dead-set on having your username changed (and not just your display name, which is the name everyone can see) : let us know and we can forward this to an administrator.

(edit : typo .... )

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FredMcD
  • Top 10 Contributor
4258 riešení 59623 odpovedí

It looks like your username is richard.swcatb

It looks like your username is '''richard.swcatb'''
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Thank you for your response. Is there a reason for not being able to use my previous sign in details. How do I change my username.

Thank you for your response. Is there a reason for not being able to use my previous sign in details. How do I change my username.
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McCoy
  • Top 10 Contributor
545 riešení 5139 odpovedí

Užitočné odpovede

Hello richard.swcatb, This may have something to do with it : https://support.mozilla.org/en-US/kb/firefox-accounts-mozilla-support-faq https://blog.mozilla.org/sumo/2019/05/10/sumo-firefox-accounts-integration/
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Hello McCoy Thanks for the links - a lot to read there. In the mean time I have tried to add a bit of info to my profile. When I click update there is a small box at the top of the page with 'please enter URL' What URL? I have also entered my old username.

Hello McCoy Thanks for the links - a lot to read there. In the mean time I have tried to add a bit of info to my profile. When I click update there is a small box at the top of the page with 'please enter URL' What URL? I have also entered my old username.
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McCoy
  • Top 10 Contributor
545 riešení 5139 odpovedí

Užitočné odpovede

richard.swcatb said

Hello McCoy In the mean time I have tried to add a bit of info to my profile. When I click update there is a small box at the top of the page with 'please enter URL' What URL?

I really don't know (sorry .... )

Maybe FredMcD knows  ?

''richard.swcatb [[#answer-1234672|said]]'' <blockquote> Hello McCoy In the mean time I have tried to add a bit of info to my profile. When I click update there is a small box at the top of the page with 'please enter URL' What URL? </blockquote> I really don't know (sorry .... ) Maybe FredMcD knows ?
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Anyhow, the info I did put in my profile has not stuck. Thanks for your help. Lets see if Fred knows?

Anyhow, the info I did put in my profile has not stuck. Thanks for your help. Lets see if Fred knows?
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McCoy
  • Top 10 Contributor
545 riešení 5139 odpovedí

Vybrané riešenie

I just re-read your original post and said out loud " Wait a minute  !"

It is your username you want to change, and only an administrator can do that ....

You can change your display name though .....

But if you're dead-set on having your username changed (and not just your display name, which is the name everyone can see) : let us know and we can forward this to an administrator.

(edit : typo .... )

I just re-read your original post and said out loud " Wait a minute !" It is your '''username''' you want to change, and only an administrator can do that .... You can change your '''display name''' though ..... But if you're dead-set on having your username changed (and not just your display name, which is the name everyone can see) : let us know and we can forward this to an administrator. (edit : typo .... )

Upravil(a) McCoy dňa

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McCoy
  • Top 10 Contributor
545 riešení 5139 odpovedí

You did it - well done  !

You did it - well done !
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Hello McCoy I have just signed in and lo and behold there is my old user name in all the posts. That is what I call customer support. I did think it may not be accepted as I had used it before? Many thanks for your help and that of Fred's. I will now post a question regarding the reason I came to support.

Rgds Damascus

Hello McCoy I have just signed in and lo and behold there is my old user name in all the posts. That is what I call customer support. I did think it may not be accepted as I had used it before? Many thanks for your help and that of Fred's. I will now post a question regarding the reason I came to support. Rgds Damascus
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McCoy
  • Top 10 Contributor
545 riešení 5139 odpovedí

Hello Damascus,

I'm sure that I'm speaking for Fred as well, when I say : my pleasure !

Hello Damascus, I'm sure that I'm speaking for Fred as well, when I say : my pleasure !
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McCoy said

You did it - well done  !

I cannot take the credit - my thanks must go to an administrator if that person is the only way to change usernames. So it is all sorted.

''McCoy [[#answer-1234678|said]]'' <blockquote> You did it - well done ! </blockquote> I cannot take the credit - my thanks must go to an administrator if that person is the only way to change usernames. So it is all sorted.
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FredMcD
  • Top 10 Contributor
4258 riešení 59623 odpovedí

I've been away. Well done both of you.Damascus said

I will now post a question

Will be looking for it.

I've been away. Well done both of you.''Damascus [[#answer-1234679|said]]'' <blockquote> I will now post a question </blockquote> Will be looking for it.
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McCoy
  • Top 10 Contributor
545 riešení 5139 odpovedí

Damascus said

I cannot take the credit - my thanks must go to an administrator if that person is the only way to change usernames. So it is all sorted.

Uh-oh ..... So you do want your username changed  ? You changed your display name (= the name that we all see here), and I thought you were happy with that, so I haven't contacted an administrator about changing your username ....

Just to make sure : Do you want your username changed  ? If so, please let me know and I will try and contact an administrator.

But what we see here on the support site is "Damascus".....

''Damascus [[#answer-1234684|said]]'' <blockquote> I cannot take the credit - my thanks must go to an administrator if that person is the only way to change usernames. So it is all sorted. </blockquote> Uh-oh ..... So you ''do'' want your username changed ? You changed your display name (= the name that we all see here), and I thought you were happy with that, so I haven't contacted an administrator about changing your username .... Just to make sure : Do you want your username changed ? If so, please let me know and I will try and contact an administrator. But what we see here on the support site is "Damascus".....
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Hello McCoy Oh - I seem to have confused username/display name. I went into my profile and filled it in. When I came out and went to my thread it was still showing part of my email address. I went back to my profile to find it empty and have not tried again. My old username was Damascus so I am very content to leave it as my display name. Thank you for questioning my intent. Thanks again for your help Rgds Damascus

Hello McCoy Oh - I seem to have confused username/display name. I went into my profile and filled it in. When I came out and went to my thread it was still showing part of my email address. I went back to my profile to find it empty and have not tried again. My old username was Damascus so I am very content to leave it as my display name. Thank you for questioning my intent. Thanks again for your help Rgds Damascus
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McCoy
  • Top 10 Contributor
545 riešení 5139 odpovedí

Should you change your mind about changing your username (for whatever reason) : you know where to find us  !

Should you change your mind about changing your username (for whatever reason) : you know where to find us !
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McCoy said

Should you change your mind about changing your username (for whatever reason) : you know where to find us  !

OK and thanks

''McCoy [[#answer-1234730|said]]'' <blockquote> Should you change your mind about changing your username (for whatever reason) : you know where to find us ! </blockquote> OK and thanks
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cor-el
  • Top 10 Contributor
  • Moderator
17534 riešení 158559 odpovedí

You can post a "Want to change my user name / e-mail address" request on the SUMO community discussions forum if you want to change the username or email address. Add [Attn: Admin] at the start of the thread title.

You can post a "Want to change my user name / e-mail address" request on the SUMO community discussions forum if you want to change the username or email address. Add [Attn: Admin] at the start of the thread title. *[/forums/contributors]
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Thank you cor-el - saved link in my bookmarks.

Thank you cor-el - saved link in my bookmarks.
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