X
Kliknite sem pre prechod na mobilnú verziu webu.

Fórum podpory

my synced bookmarks are not downloading on to my new device

Pridané

Hi,

I changed Laptops and wanted to sync my previous made bookmarks onto my new device. However the transfer doesn't seem to work. Do I have to remove the old device first?

Thank you for your help Best Sophie

Hi, I changed Laptops and wanted to sync my previous made bookmarks onto my new device. However the transfer doesn't seem to work. Do I have to remove the old device first? Thank you for your help Best Sophie

Vybrané riešenie

No, you don't need to disconnect your old device from Sync before adding a new device.

Pleas see this Knowledge Base article and see if it helps you. https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips


Questions: Do you still have the old device? If not, is there any chance the new owner might have cleared your personal data from that Firefox installation? Thus clearing your data from the Sync server.

Did you have any problem connecting that new laptop to your Firefox Account? Any chance that you requested a new Password for your Firefox Account?

Čítať túto odpoveď v kontexte 0

Ďalšie informácie o systéme

Aplikácie

  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

Viac informácií

Seburo
  • Top 10 Contributor
  • Moderator
795 riešení 5874 odpovedí

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this [[Recover lost or missing Bookmarks| article]]. If you have a copy of your data on a mobile version of Firefox, please follow these [[How do I set up Sync on my computer?#w_connect-additional-devices-to-sync | instructions]] to connect it to Firefox Sync to copy your data.
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 riešení 40223 odpovedí

Vybrané riešenie

No, you don't need to disconnect your old device from Sync before adding a new device.

Pleas see this Knowledge Base article and see if it helps you. https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips


Questions: Do you still have the old device? If not, is there any chance the new owner might have cleared your personal data from that Firefox installation? Thus clearing your data from the Sync server.

Did you have any problem connecting that new laptop to your Firefox Account? Any chance that you requested a new Password for your Firefox Account?

No, you don't need to disconnect your old device from Sync before adding a new device. Pleas see this Knowledge Base article and see if it helps you. https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips -------------------------------- Questions: Do you still have the old device? If not, is there any chance the new owner might have cleared your personal data from that Firefox installation? ''Thus clearing your data from the Sync server.'' Did you have any problem connecting that new laptop to your Firefox Account? Any chance that you requested a new Password for your Firefox Account?