Vyhľadajte odpoveď

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Two-Factor-Authentication "Deactivate"-Button Not Reacting

  • 10 odpovedí
  • 1 má tento problém
  • 37 zobrazení
  • Posledná odpoveď od Kiki

more options

Hiho,

I need to deactivate the 2FA because I want to reinstall it for my phone after resetting to default. But the "Deactivate"-Button doesn't react even after deleting all the cookies.

I use the German version of Firefox and it is up-to-date. I have tried in safe mode as well.

I need support please.

Thank you and best, VioletC

Všetky odpovede (10)

more options

Try to clear the cookies for accounts.firefox.com and do a fresh login to the Firefox Account website.

In case of issues log in to the Firefox Account via this website.

more options

I have tried after deleting the cookies. The button still does'nt respond.

more options

See also:

more options

I tried it twice. It doesn't work.

more options

VioletC said

I tried it twice. It doesn't work.

The login always asks me about the 2FA code

more options

Maybe try a password reset to clear all data on the Sync server to see if that link gives access to disabling 2FA or did you try this as well?

It doesn't seem to be easy to disable 2FA as I've seen more cases where somebody didn't succeed.

more options

cor-el said

Maybe try a password reset to clear all data on the Sync server to see if that link gives access to disabling 2FA or did you try this as well? It doesn't seem to be easy to disable 2FA as I've seen more cases where somebody didn't succeed.

I tried this twice. It doesn't work as well.

more options

I encounter the same problem in Twitter. https://twitter.com/johanbove/status/1111394361852551168

Can you describe how to reproduce the issue?

more options

I want to deactivate it because I need to reset my phone. But this option is gone now. I can't enter my settings anymore.

Since that I tried to reset my account but it need the 6 digit code of the 2FA.

Now I don't know anymore what can I do.

If somebody has a tip I would really appreciate that.

Best

more options

Unfortunately, there's no way to recover your Firefox Account if you lost your two-step authentication device and don't have the recovery codes.

I would suggest to create a new account and by then, you can re-sync your desktop and your phone.