Posledné odpovede k Firefox crashes on startuphttps://support.mozilla.org/sk/questions/12475832019-01-24T04:31:04-08:00Sorry I could not give better information.
Check with a Mac support site.
2019-01-24T04:31:04-08:00fredmcd-hotmailhttps://support.mozilla.org/sk/questions/1247583#answer-1191030<p>Sorry I could not give better information.
Check with a Mac support site.
</p>Well, I bit the bullet and just moved everything to a new account on my Mac.
As before, Firefox sti2019-01-24T02:19:46-08:00derekalonghttps://support.mozilla.org/sk/questions/1247583#answer-1190997<p>Well, I bit the bullet and just moved everything to a new account on my Mac.
</p><p>As before, Firefox still doesn't work on my old mac account but works fine on the new one.
</p><p>Thanks again for your help and I hope no one else has this issue!
</p>Just wanted to follow up to point out that in my original post I mentioned that I could use Firefox 2019-01-23T21:55:00-08:00derekalonghttps://support.mozilla.org/sk/questions/1247583#answer-1190941<p>Just wanted to follow up to point out that in my original post I mentioned that <strong>I could use Firefox on another Mac user account</strong> on my machine. Unsure if that info helps with troubleshooting, but there has to be something either corrupt or conflicting with my current mac user account.
</p><p>[Edit] more info...
</p><p>I booted Firefox into safe mode and it still crashed but when I clicked "restore firefox" I see this (see attached) blank overlay.
</p><p>I downloaded Firefox Developer Edition and it seems to work fine, but would be nice to use the public version. Correction: Dev Edition opens but gives blank menus just like the previously uploaded image. See new dev edition image example.
</p>Thanks
I rebooted into safe mode and then opened Firefox and it still immediately crashed just like 2019-01-23T04:13:05-08:00derekalonghttps://support.mozilla.org/sk/questions/1247583#answer-1190734<p>Thanks
</p><p>I rebooted into safe mode and then opened Firefox and it still immediately crashed just like before.
</p>I called for more help.
Start your Computer in safe mode with network support. Then start Firefox.
T2019-01-23T04:00:57-08:00fredmcd-hotmailhttps://support.mozilla.org/sk/questions/1247583#answer-1190731<p>I called for more help.
</p><p>Start your <strong>Computer</strong> in safe mode with network support. Then start Firefox.
Try <strong>Secure</strong> websites. Is the problem still there?
</p><p><a href="http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode" rel="nofollow">http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode</a>
Starting Any Computer In Safe Mode;
Free Online Encyclopedia
</p>Thanks for your quick reply, but no luck.
The profile manager will not open for me (because Firefox 2019-01-23T03:56:20-08:00derekalonghttps://support.mozilla.org/sk/questions/1247583#answer-1190728<p>Thanks for your quick reply, but no luck.
</p><p>The profile manager will not open for me (because Firefox crashes) so I tried terminal but it also gives me the same Firefox crash error when it tries to open.
</p><p>Deleting the profiles.ini and Firefox folder within Application Support unfortunately didn’t work.
</p>Use these links to create a new profile.
Use this new profile as is. Is the problem still there?
ht2019-01-23T02:58:59-08:00fredmcd-hotmailhttps://support.mozilla.org/sk/questions/1247583#answer-1190712<p>Use these links to create a new profile.
Use this new profile <strong>as is. </strong> Is the problem still there?
</p><p><a href="https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible" rel="nofollow">https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible</a>
</p><p><a href="http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder" rel="nofollow">http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles</a>
</p><p><br>
</p><p><br>
Command Line Options
</p><p><a href="https://developer.mozilla.org/en-US/docs/Mozilla/Command_Line_Options?redirectlocale=en-US&amp;redirectslug=Command_Line_Options" rel="nofollow">https://developer.mozilla.org/en-US/docs/Mozilla/Command_Line_Options?redirectlocale=en-US&amp;redirectslug=Command_Line_Options</a>
</p><p>Command Line Options - Mozilla
</p><p>Example Usage:
firefox.exe [ options ... ] [URL]
</p><p>-ProfileManager Start with ProfileManager.
</p>Thanks for your reply, but the problem is that Firefox crashes when I try to open it it so I can't a2019-01-23T02:52:01-08:00derekalonghttps://support.mozilla.org/sk/questions/1247583#answer-1190710<p>Thanks for your reply, but the problem is that Firefox crashes when I try to open it it so I can't access Firefox at all.
</p><p>I'm unsure if this helps, but here's other crash report numbers.
</p><p>Crash ID: bp-4929704f-5dfb-413b-bc58-961f30190123
Crash ID: bp-9cd8760d-69cc-4476-a2c7-ae2480190123
</p><p>Thanks
</p>Thank you for posting the report number.
The crash report is several pages of data. We
need the rep2019-01-23T02:20:55-08:00fredmcd-hotmailhttps://support.mozilla.org/sk/questions/1247583#answer-1190700<p>Thank you for posting the report number.
</p><p><strong>The crash report is several pages of data. We </strong>
<strong>need the report numbers to see the whole report. </strong>
</p>
<hr>
<p>If you are sure the problem is in the old profile,
what we can do is to create a new, clean profile,
and then move parts from the old to the new,
+++++++++++++++++++++++++++++++++++++++
<a href="https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles</a>
</p><p><em>When you are ready, we can start moving parts of your</em>
<em>old data and <strong>Copy</strong> it to the new profile.</em>
</p>
<hr>
<p>First; open your file browser to the <strong>New</strong> profile;
</p><p>Type <strong>about:support</strong>&lt;enter&gt; in the address bar.
</p><p>Under the page logo on the left side, you will see
<strong>Application Basics. </strong> Under this find <strong>Profile Folder. </strong>
To its right press the button <strong>Show Folder. </strong> This will
open your file browser to the current
Firefox profile. Now <strong>Close Firefox. </strong>
</p><p><strong>Linux: </strong> Under the page logo on the left side,
you will see <strong>Application Basics.</strong> Under this find
<strong>Profile Directory. </strong> To its right press the button
<strong>Open Directory. </strong>
</p>
<hr>
<p>Second, open another file browser to the <strong>Old</strong> profile.
You should see it on the directory "tree" in the first file browser.
Right click on that folder and select <strong>Open In New Window. </strong>
</p>
<hr>
<p><strong>Warning&nbsp;! ! </strong> Only <strong>Copy</strong> the files you are told. We will avoid
anything that might cause problems.
Here is the list of files;
</p><p><strong>cookies: </strong> cookies.sqlite Do not bother. Cookies will be
created when you return to the website. However, you
will have to log in everywhere. And you may lose any
settings that websites store on your computer.
</p><p><strong>extensions(add-ons, themes): </strong> it would be better to
download them fresh. If you need to remember what
add-ons you had, open the <strong>extensions</strong> sub-folder
and look at the <strong>.xpi</strong> files
++++++++++++++++++++++++++++++++
<strong>logins.json</strong> and <strong>key3.db</strong> [v58+]<strong>key4.db</strong>&nbsp;:
These are the password files. <strong>Copy Both&nbsp;! </strong>
</p><p><strong>persdict.dat</strong>&nbsp;: custom dictionary -
words you added to the dictionary
</p><p><strong>mimeTypes.rdf</strong> [v55+]<strong>handlers.json</strong>&nbsp;: What to do with what type of file.
</p><p><strong>places.sqlite</strong>&nbsp;: History and Bookmarks.
</p><p><strong>prefs.js</strong>&nbsp;: Your settings. <strong>Note:</strong> If you were having
problems, this could be contaminated.
</p><p><strong>cert8.db</strong> [v58+]<strong>cert9.db</strong> and possibly <strong>cert_override.txt</strong>&nbsp;:
Stores all your security certificate settings and any SSL certificates
you have imported into Firefox.
If removed, the <strong>cert8.db</strong>, <strong>cert9.db</strong> file will be replaced.
</p><p><strong>search.json.mozlz4</strong>&nbsp;: file stores the user-installed search
engines that are available in the Firefox v47+
</p><p><strong>search.sqlite file</strong> and <strong>searchplugins folder</strong> store the
search engines that are available in the Firefox Search bar
<strong>before</strong> Firefox v47
+++++++++++++++++++++++++++++++++++++++++++++++++
<strong>Copy</strong> these files from the old to the new. You may get
a message that the files already exist. Choose to
<strong>over-write</strong> for each file.
</p>