Hello, sorry about my english, i'm spanish. I have problems with firefox, it fails constantly. I tried uninstalling and reinstalling but anyway it doesn't work. I tried using Chrome and the same happens, but Chrome doesn't show any sign, it directly closes. Someone can help, please? Thanks.

Product Firefox Release Channel release Version 63.0.1 Build ID 20181030165643 OS Windows 10 OS Version 10.0.17134

bp-f450c735-70cb-4bd5-808c-4df090181113 bp-afcf9008-c336-44ce-9486-42baf0181113 bp-1df2a68f-9bca-4f31-9b57-639ab0181112

Signature: ATL::CComObject<T>::`scalar deleting destructor'

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Looks like a problem with playing audio that causes a tab to crash.

Is this happening with websites that try to play media?

Does it make a difference when you block autoplay?

You can set these two prefs listed below (or at least user-gestures-needed) to true then to have a setting available in "Options/Preferences -> Privacy & Security -> Permissions" that also allows to inspect and modify the exceptions.

• media.autoplay.enabled.user-gestures-needed = true
• media.autoplay.ask-permission = true
• media.autoplay.default = 1 [0=Allowed, 1=Blocked, 2=Prompt]

• https://support.mozilla.org/en-US/kb/block-autoplay

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

• http://kb.mozillazine.org/about:config

Thank you both for your answers. Tonight Windows automatically updated and the problem disappeared for the moment. In fact crash happened with playing media websites, so probably the problem was that. Thank you both again. I hope it doesn't crash again. Respects