Hi SEAKER, what happens when you try to download a file? For example:

• error message
• blocked by phishing/malware protection (see download arrow button on the toolbar)
• nothing, link/button seems dead

Do "Save As" commands work? For example:

• right-click a link to a file > Save Link As..
• right-click an image > Save Image As...

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Tracking Protection feature and extensions that counter ads and tracking may break websites that weren't built to operate normally without the blocked components.

Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?.

Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

• right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data"
• (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data"
• click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

• "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
• (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

jscher2000 said

Hi SEAKER, what happens when you try to download a file? For example:

• error message
• blocked by phishing/malware protection (see download arrow button on the toolbar)
• nothing, link/button seems dead

Do "Save As" commands work? For example:

• right-click a link to a file > Save Link As..
• right-click an image > Save Image As...

I can "save link as" on a file from

https://www.hanwha-security.com/en/products/surveillance-software/viewer/A/Smart%20Viewer/overview/

If I save link as I can get a notice in the downloads folder, however its only the link saved.

if I click on the file to DL the window blinks like its going to DL, but nothing happens after. I do not get any errors or popups. Its like the page is unresponsive after click trigger.

I can save an image as also. I have also tried from this site for downloading prints.

https://drive.google.com/drive/folders/1h0irUnNA7GmaWDexPYm4xAn6aH8uF4n4?usp=sharing

This site worked on Friday the 19th before 4pm CDT but when I returned Monday and noticed the upgrade reminder from Firefox it has not functioned.

I will try some of the other steps you listed.