X
Kliknite sem pre prechod na mobilnú verziu webu.

Fórum podpory

I have widevine installed and DRM play enabled, but I still can't play amazon prime video. How can I fix it?

Pridané

I get the message: We're experiencing a problem playing this video. For assistance, please go to www.amazon.com/videohelp. Youtube and network websites work fine. I'm using firefox 62.0

I get the message: We're experiencing a problem playing this video. For assistance, please go to www.amazon.com/videohelp. Youtube and network websites work fine. I'm using firefox 62.0
Citácia

Ďalšie informácie o systéme

Nainštalované zásuvné moduly

  • Shockwave Flash 31.0 r0

Aplikácie

  • Identifikácia prehliadača: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko/20100101 Firefox/62.0

Viac informácií

WestEnd
  • Top 10 Contributor
57 riešení 3324 odpovedí

That sounds like a connection problem between Amazon and your computer. As to why because youtube as mentioned works fine.

That sounds like a connection problem between Amazon and your computer. As to why because youtube as mentioned works fine.
Pomohlo vám to? 0
Citácia
cor-el
  • Top 10 Contributor
  • Moderator
16655 riešení 150534 odpovedí

Do you at least see the DRM icon at the left end of the location bar?


Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

Do you at least see the DRM icon at the left end of the location bar? ---- Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

Upravil(a) cor-el dňa

Pomohlo vám to?
Citácia

Autor otázky

Yes, it led to me to the "configure..." button. When I clicked it, I was redirected to the firefox settings tab, where "Play DRM controlled content" was already checked.

Yes, it led to me to the "configure..." button. When I clicked it, I was redirected to the firefox settings tab, where "Play DRM controlled content" was already checked.
Pomohlo vám to?
Citácia

Autor otázky

WestEnd said

That sounds like a connection problem between Amazon and your computer. As to why because youtube as mentioned works fine.

Upon further inspection, Pandora is also not working, so I doubt it's an amazon-specific issue.

''WestEnd [[#answer-1153865|said]]'' <blockquote> That sounds like a connection problem between Amazon and your computer. As to why because youtube as mentioned works fine. </blockquote> Upon further inspection, Pandora is also not working, so I doubt it's an amazon-specific issue.
Pomohlo vám to?
Citácia
cor-el
  • Top 10 Contributor
  • Moderator
16655 riešení 150534 odpovedí

Are there any messages related to this issue in the Web Console?

Are there any messages related to this issue in the Web Console? *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Web_Console
Pomohlo vám to?
Citácia
Položiť otázku

Ak chcete pridať odpoveď, musíte sa prihlásiť k svojmu účtu. Ak účet doteraz nemáte, položte novú otázku.