Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Learn More

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Firefox crashes

  • 2 odpovede
  • 1 má tento problém
  • 22 zobrazení
  • Posledná odpoveď od cor-el

amlontie
amlontie
more options

Hello, Very regularly (several times a day) Firefox gets a hang. I need to force stop and restart again. I am using Mac OS X, version 10.6.8. I cannot upgrade this for the moment because of other programs that I am using that will not work with the upgrades. This is the latest submitted crash on 28 december 2017. Crash ID: bp-871cc5fc-2c2c-4661-9fd1-2d9091171228 Thanks for helping me further, Anne-Marie Lontie

Hello, Very regularly (several times a day) Firefox gets a hang. I need to force stop and restart again. I am using Mac OS X, version 10.6.8. I cannot upgrade this for the moment because of other programs that I am using that will not work with the upgrades. This is the latest submitted crash on 28 december 2017. Crash ID: bp-871cc5fc-2c2c-4661-9fd1-2d9091171228 Thanks for helping me further, Anne-Marie Lontie

Všetky odpovede (2)

FredMcD
FredMcD
more options

bp-871cc5fc-2c2c-4661-9fd1-2d9091171228 Signature: XUL@0x26ab017 | _pt_root

CrashTime Thu, 28 Dec 2017 10:28:25 GMT

This report is too old to be useful. Please post 3 - 5 recent reports from the last few days.

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 30.0.0.154

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that the OP is on Mac OS X 10.6 and can't update either Firefox beyond 48.0.2 and also likely already use the last Flash version for this platform.

Note that this crash report is a Shutdown hang

  • MOZ_CRASH(Shutdown too long, probably frozen, causing a crash.).

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
  • plugins are not affected by Firefox Safe Mode

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window