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Since last update Firefox intermittently logs me out of various sites. How do I stop this from happening?

  • 7 odpovedí
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  • Posledná odpoveď od guigs

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Windows 10 Firefox 52.7.3

Všetky odpovede (7)

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When does this happen? When you leave the site? When you close Firefox? When you shutdown the computer? Any old time?

Your login status is stored in special cookies in your profile.

Profile data can be removed or not recorded several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings; (In the address bar, type about:preferences#privacy<enter>)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.
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Happens intermittently after shutting computer down. Not using private mode Privacy settings set to remember. Do not track in private mode only. Anti virus settings same as before Anti virus and malware scans show no issues No settings changed, no programs added. The only thing that changes was version of Firefox

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Hmm. Let's start with this;

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

You may have a corrupt cookies.sqlite file. Delete cookies.sqlite + cookies.sqlite.old + cookies.sqlite-shm + cookies.sqlite-wal

Note: This will remove all information websites store on the computer.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above file. Then rename or delete it. Restart Firefox.

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Application Basics

Name: Firefox Version: 52.7.3 Build ID: 20180322140748 Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports


Name: Adblock Plus Version: 3.0.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org

Name: CookieCuller Version: 1.4.1-signed.1-signed Enabled: true ID: {99B98C2C-7274-45a3-A640-D9DF1A1C8460}

Name: Ebates: The Free Cash Back Shopping Assistant Version: Enabled: true ID: {35d6291e-1d4b-f9b4-c52f-77e6410d1326}

Name: Multi-process staged rollout Version: 1.10 Enabled: true ID: e10srollout@mozilla.org

Name: Notifier for Gmail™ Version: 0.9.1 Enabled: true ID: jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack

Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com

Name: Shareaholic Version: Enabled: true ID: firefox-extension@shareaholic.com

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Webroot Filtering Extension Version: Enabled: false ID: webrootsecure@webroot.com


Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D9Ex vs_3_0 ps_3_0) WebGL2 Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps. Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Audio Backend: wasapi DirectWrite: true (10.0.16299.334) GPU #1 Active: Yes Description: Intel(R) HD Graphics 530 Vendor ID: 0x8086 Device ID: 0x1912 Driver Version: Driver Date: 1-18-2017 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 36c017aa RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled D3D9_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20180322140748 browser.startup.homepage: https://www.yahoo.com/ browser.startup.homepage_override.buildID: 20180322140748 browser.startup.homepage_override.mstone: 52.7.3 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20180412 extensions.lastAppVersion: 52.7.3 gfx.crash-guard.d3d11layers.appVersion: 52.7.3 gfx.crash-guard.d3d11layers.deviceID: 0x1912 gfx.crash-guard.d3d11layers.driverVersion: gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1523153537 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20180322140748 media.gmp-manager.lastCheck: 1524184543 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1523153541 media.gmp-widevinecdm.version: media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\stvot\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1523824919 places.history.expiration.transient_current_max_pages: 118007 plugin.disable_full_page_plugin_for_types: application/pdf print.printer_HP_Officejet_4630_series_(Network).print_bgcolor: false print.printer_HP_Officejet_4630_series_(Network).print_bgimages: false print.printer_HP_Officejet_4630_series_(Network).print_duplex: -437918235 print.printer_HP_Officejet_4630_series_(Network).print_edge_bottom: 0 print.printer_HP_Officejet_4630_series_(Network).print_edge_left: 0 print.printer_HP_Officejet_4630_series_(Network).print_edge_right: 0 print.printer_HP_Officejet_4630_series_(Network).print_edge_top: 0 print.printer_HP_Officejet_4630_series_(Network).print_evenpages: true print.printer_HP_Officejet_4630_series_(Network).print_footercenter: print.printer_HP_Officejet_4630_series_(Network).print_footerleft: &PT print.printer_HP_Officejet_4630_series_(Network).print_footerright: &D print.printer_HP_Officejet_4630_series_(Network).print_headercenter: print.printer_HP_Officejet_4630_series_(Network).print_headerleft: &T print.printer_HP_Officejet_4630_series_(Network).print_headerright: &U print.printer_HP_Officejet_4630_series_(Network).print_in_color: true print.printer_HP_Officejet_4630_series_(Network).print_margin_bottom: 0.5 print.printer_HP_Officejet_4630_series_(Network).print_margin_left: 0.5 print.printer_HP_Officejet_4630_series_(Network).print_margin_right: 0.5 print.printer_HP_Officejet_4630_series_(Network).print_margin_top: 0.5 print.printer_HP_Officejet_4630_series_(Network).print_oddpages: true print.printer_HP_Officejet_4630_series_(Network).print_orientation: 0 print.printer_HP_Officejet_4630_series_(Network).print_page_delay: 50 print.printer_HP_Officejet_4630_series_(Network).print_paper_data: 1 print.printer_HP_Officejet_4630_series_(Network).print_paper_height: -1.00 print.printer_HP_Officejet_4630_series_(Network).print_paper_name: print.printer_HP_Officejet_4630_series_(Network).print_paper_size_unit: 0 print.printer_HP_Officejet_4630_series_(Network).print_paper_width: -1.00 print.printer_HP_Officejet_4630_series_(Network).print_resolution: 600 print.printer_HP_Officejet_4630_series_(Network).print_reversed: false print.printer_HP_Officejet_4630_series_(Network).print_scaling: 1.00 print.printer_HP_Officejet_4630_series_(Network).print_shrink_to_fit: true print.printer_HP_Officejet_4630_series_(Network).print_to_file: false print.printer_HP_Officejet_4630_series_(Network).print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_4630_series_(Network).print_unwriteable_margin_left: 0 print.printer_HP_Officejet_4630_series_(Network).print_unwriteable_margin_right: 0 print.printer_HP_Officejet_4630_series_(Network).print_unwriteable_margin_top: 0 security.sandbox.content.tempDirSuffix: {1f0cd021-f340-471f-9d7d-9014c8175e10} services.sync.declinedEngines: prefs,tabs,passwords,forms,history,addons,bookmarks services.sync.engine.addons: false services.sync.engine.bookmarks: false services.sync.engine.history: false services.sync.engine.passwords: false services.sync.engine.prefs: false services.sync.engine.tabs: false services.sync.lastPing: 1524253879 services.sync.lastSync: Fri Apr 20 2018 16:17:00 GMT-0500 (Central Standard Time) services.sync.numClients: 3 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1523216540 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

Places Database


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1

NSS Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSSMIME Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSSSL Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSUTIL Expected minimum version: 3.28.6 Version in use: 3.28.6

Experimental Features


Content Process Sandbox Level: 1

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There are two extensions I would disable temporarily to see if that is affecting the cookies:

  1. CookieCuller Version
  2. Maybe: Webroot

May I ask about any reasons to be on ESR versus the Release version of Firefox?

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Ok, I'll try disabling those extensions, but they were in use on previous version with no problems.

When I upgraded to the latest version of Firefox I started having the problem with being logged out from various sites. Searching through help one of the solutions was install a previous version. The link given took me to the ESR version. Unfortunately the problem is with either ESR or release version.

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Ah that makes sense. Cook Culler is actually no longer supported in Firefox 57+.

I see that in Webroot's documentation that the extension is used for " blocking protection against malicious websites, realtime anti-phishing protection, and safety ratings when using search engines." and that you might be able to disable certain features within the extension to see if this might have an affect.