multiple instances of firefox in task manager/background processes - not apps. win 10, only after FF Quantam update
New year, new effort because I never got a resolution before and no one has responded in a while.
have you checked under "background processes" - not apps, the first part, scroll down and have a look.
Every time I click a desktop shortcut to open a new FF windows (already one open, that be a new one), it adds a FF in background processes. If I click File, New Window, it doesn't seem to do it except once in a while, maybe once every 10 times or so (I'm not sure on that). I've had up to 30 before I found out what was happening. Started after the new FF 57 installed, never was a problem before. They can only be removed by deleting each one individually or by restarting the computer. Quitting FF and restarting does nothing. I can recreate this at will. I've tried all the recommended from my previous post with no success. Attached a screen shot, as you can see the use very little memory, but it still seems like a crash waiting to happen.
Please review my previous post before you make a suggestion so that there aren't a bunch of repeats. previous post: https://support.mozilla.org/en-US/questions/1183462
Anyone? Anything? Have you checked your task manager background processes for FF?
Dell alienware 17, 4 months old, wasn't happening prior to update, windows 10, all programs kept updated.
Všetky odpovede (20)
task manager screen shot
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.
This will show us your system details. No Personal Information Is Collected.
If you did not reverse all things I asked you to do last time in about:config all changes you made carry forward as those changes are in your profile.
Besides the 1 person who posted in your previous post that was not suppose to be posting we have not heard of this and by no means is it common.
I also spoke about ghost processes but did not get into that in depth. Will look further into that.
I wonder did you fix the Video Card Driver stuff from previous post ? _______________________________________________ You are going to have to do this regardless : Create a new profile as a TEST to check if your current profile is causing the problem :
- https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.
- https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
___________________________________________________________________________ Also need you to do this please and post back the Malwarebytes Report : use more than 1 scanner as each uses diff tech :
Save your Report and google each before deleting anything as do not want to delete something you need, If need help :
- https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in only 1 forum, then wait.
Name: Firefox Version: 57.0 Build ID: 20171112125346 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0 OS: Windows_NT 10.0 Multiprocess Windows: 3/3 (Enabled by user) Web Content Processes: 5/4 Stylo: true (enabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports
Firefox Features
Name: Activity Stream Version: 2017.11.07.1100-7f4e3634 ID: activity-stream@mozilla.org
Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org
Name: Firefox Screenshots Version: 19.2.0 ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry Version: 0.9.6 ID: followonsearch@mozilla.com
Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org
Name: Multi-process staged rollout Version: 3.05 ID: e10srollout@mozilla.org
Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org
Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com
Name: Shield Recipe Client Version: 76.1 ID: shield-recipe-client@mozilla.org
Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org
Extensions
Name: Adblock Plus Version: 3.0.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Enhancer for YouTube™ Version: 2.0.55 Enabled: true ID: enhancerforyoutube@maximerf.addons.mozilla.org
Name: NoScript Version: 10.1.6.2 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}
Name: YouTube Control Center Version: 0.5.3 Enabled: false ID: jid1-CikLKKPVkw6ipw@jetpack
Graphics
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- NOTE : Firefox Features =10 are these processes or background processes
Someone for this cpu only ?
Pkshadow said
Someone for this cpu only ?
- NOTE : Firefox Features =10 are these processes or background processes
sorry, don't understand the question. I'm not familiar with those, I'm guessing they came with FF, and what does "someone for this cpu only?" mean?
I've done the new profile, no change, never transferred any settings since it was no different.
video driver - hah! - tried updating that stupid thing for days and finally gave up. either didn't find one automatically, or when I downloaded and tried to install it wouldn't let me. BUT, I just clicked update driver and it's now updated to 10/17/2017.
Malware, I'm pretty harsh on security. I haven't had malware or a virus in at least 5 years. I don't visit unknown sites, don't click on links in emails, and as you can see I use noscript in addition. reviewing the malware link, I have none of the markers listed . downloaded 2, no malware found by either. 0.
thanks for the ongoing efforts pkshadow...
callingdoug said
Pkshadow saidSomeone for this cpu only ?
- NOTE : Firefox Features =10 are these processes or background processes
sorry, don't understand the question. I'm not familiar with those, I'm guessing they came with FF, and what does "someone for this cpu only?" mean?
That was for others here to make note of. Sorry about that as we did drop the ball on previous question. Your question pops into a list that Contributors have that need attention so anyone can pick the question to work on. I wanted it known there was 10 Firefox Features from about:support info as you have 10 background processes running. Wanted to draw notice as these might not be getting shut down. ____________ How are you making out on the An-malware scans and report as well as testing a new Profile to see if they are still in Task Manager after running with new Profile ??
Ok thanks for the Profile Update and the Driver Update (glad got one) and the Anti-malware info. I have asked for someone to look at this but still as can see repeating you so it can be seen.
BTW, I don't notice any performance drop, conflicts, or any other issues with FF. it's working pretty flawless from what I can tell, just those dang background processes.
Just to make sure please can you Right Click those (pick 2) background processes in Task Manager to make sure they lead back to Firefox.exe by Open File Location. Thanks.
callingdoug said
BTW, I don't notice any performance drop, conflicts, or any other issues with FF. it's working pretty flawless from what I can tell, just those dang background processes.
Now just making sure here : are these background processes running when Firefox is shut down ? or Are they just running when when Firefox is ? Also What is going on in Processes when Firefox is running is there multiples running as a sub-process and as well these 10 are running also ? (did not supply screen shot of Firefox and running processes)
callingdoug said
. . . drivers . . this computer is only a month or so old so it's all new.
The computer's software may need updates. Even if you just bought it that day.
callingdoug said
Malware, I'm pretty harsh on security. I haven't had malware or a virus in at least 5 year
Malware has a way of sneaking in without you knowing. Are you running anti-virus and mal scanners?
How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox
This link has a program that can crash Firefox.
Sometimes I use this;
Create a batch file on your Windows computer and call it something like ‘KillFirefox.bat’ Place this in the batch file;
TASKKILL /IM Firefox.exe /t /f
Now place a shortcut on the desktop to the batch.
callingdoug said
Multiprocess Windows: 3/3 (Enabled by user)
I read somewhere that you disabled multiprocess. Did you turn it back on?
Upravil(a) FredMcD dňa
Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}
Pkshadow said
Just to make sure please can you Right Click those (pick 2) background processes in Task Manager to make sure they lead back to Firefox.exe by Open File Location. Thanks.
leads to firefox.exe
Upravil(a) callingdoug dňa
Pkshadow said
callingdoug saidBTW, I don't notice any performance drop, conflicts, or any other issues with FF. it's working pretty flawless from what I can tell, just those dang background processes.Now just making sure here : are these background processes running when Firefox is shut down ? or Are they just running when when Firefox is ? Also What is going on in Processes when Firefox is running is there multiples running as a sub-process and as well these 10 are running also ? (did not supply screen shot of Firefox and running processes)
the processes stay there until I manually delete each one, one at a time - or if I restart my PC. closing firefox changes nothing, not even if there is just one running and I close firefox, it stays there. - again, this is just in the background processes.
when I have multiple firefoxes running, I only show one instance in apps, it will usually have a number in parenthesis right now it shows (5)
FredMcD said
callingdoug said. . . drivers . . this computer is only a month or so old so it's all new.The computer's software may need updates. Even if you just bought it that day.
I've run all updates I can, through Dell, through windows, and what pkshadow recommended. I'm sure there is some wee software that might need and update but I don't know what it could be. While I'm not a programmer level, I am more advanced than your typical user. I've done what I can unless you have a specific driver I should look at.