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why do we have to fix crash issue that your update caused

Pridané

really annoyed that auto update has caused crashing almost every time i click on a site / run a video or turn a page . what has been done that has messed up . and is any thing being done about it ?

really annoyed that auto update has caused crashing almost every time i click on a site / run a video or turn a page . what has been done that has messed up . and is any thing being done about it ?

Ďalšie informácie o systéme

Nainštalované zásuvné moduly

  • Shockwave Flash 26.0 r0

Aplikácie

  • Firefox 55.0.3
  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0
  • URL adresa podpory: https://support.mozilla.org/1/firefox/55.0.3/WINNT/en-US/

Rozšírenia

JavaScript

  • incrementalGCEnabled: True

Grafika

  • adapterDescription: NVIDIA GeForce GTX 745
  • adapterDescription2:
  • adapterDeviceID: 0x1382
  • adapterDeviceID2:
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  • adapterRAM: 4096
  • adapterRAM2:
  • adapterSubsysID: 249a174b
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.413
  • driverDate: 12-29-2016
  • driverDate2:
  • driverVersion: 21.21.13.7654
  • driverVersion2:
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  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 745 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000075bf) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Upravené nastavenia

Ostatné

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Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 riešení 10703 odpovedí

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Užitočné odpovede

79475d40-0d4c-409b-a8e3-0ba830485ef3 30/08/2017 16:06 065f4d2b-bec7-4bc3-9f47-ad7d762ae781 27/08/2017 15:16 eddd680f-fbca-4baf-9276-13a45b07dfc9 26/08/2017 16:01 f6617f03-7ff8-4d9c-8f5b-a47ef7f49756 23/08/2017 22:13 c36d56c2-ab60-495f-96f0-fc49a1068550 21/08/2017 12:15 1f994784-ad65-4c63-89a0-50113eb77043 11/08/2017 17:30 e0d2d9e5-15a4-4a12-b262-2a30ea673aec 12/07/2017 22:22 c4f282d6-1a32-4ba5-bd7f-27875cbfe2f8 05/06/2017 06:04 d15f9d22-1693-4563-88ba-7787026eb33e 16/04/2017 00:10 72ad166f-c6c9-4a99-8342-13a5b5d31d27 15/04/2017 17:04

do not mean to sound rude but really is annoying as the update was auto and since it did it tis is a small amount of crashes iv'e had .

79475d40-0d4c-409b-a8e3-0ba830485ef3 30/08/2017 16:06 065f4d2b-bec7-4bc3-9f47-ad7d762ae781 27/08/2017 15:16 eddd680f-fbca-4baf-9276-13a45b07dfc9 26/08/2017 16:01 f6617f03-7ff8-4d9c-8f5b-a47ef7f49756 23/08/2017 22:13 c36d56c2-ab60-495f-96f0-fc49a1068550 21/08/2017 12:15 1f994784-ad65-4c63-89a0-50113eb77043 11/08/2017 17:30 e0d2d9e5-15a4-4a12-b262-2a30ea673aec 12/07/2017 22:22 c4f282d6-1a32-4ba5-bd7f-27875cbfe2f8 05/06/2017 06:04 d15f9d22-1693-4563-88ba-7787026eb33e 16/04/2017 00:10 72ad166f-c6c9-4a99-8342-13a5b5d31d27 15/04/2017 17:04 do not mean to sound rude but really is annoying as the update was auto and since it did it tis is a small amount of crashes iv'e had .

Autor otázky

Submitted Crash Reports Report ID Date Submitted bp-5951de5b-ec74-47e3-8fd9-632cd0170830 30/08/2017 22:00 bp-7ee63a42-0689-4d24-b519-94fe70170830 30/08/2017 16:00 bp-69d845bc-a804-48e4-b53f-e3a9d0170829 29/08/2017 10:47 bp-7c0b78a4-5ffb-452a-a283-ceae41170827 27/08/2017 23:39 bp-a3a71ce0-976e-46e8-9fca-0ea3a1170827 27/08/2017 15:09 bp-276541f1-d6d5-4937-875c-05f501170826 26/08/2017 10:04

Submitted Crash Reports Report ID Date Submitted bp-5951de5b-ec74-47e3-8fd9-632cd0170830 30/08/2017 22:00 bp-7ee63a42-0689-4d24-b519-94fe70170830 30/08/2017 16:00 bp-69d845bc-a804-48e4-b53f-e3a9d0170829 29/08/2017 10:47 bp-7c0b78a4-5ffb-452a-a283-ceae41170827 27/08/2017 23:39 bp-a3a71ce0-976e-46e8-9fca-0ea3a1170827 27/08/2017 15:09 bp-276541f1-d6d5-4937-875c-05f501170826 26/08/2017 10:04

Užitočné odpovede

mmm no reply gr8

mmm no reply gr8
FredMcD
  • Top 10 Contributor
4256 riešení 59603 odpovedí

We do not live here.

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

We do not live here. The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://qsurvey.mozilla.com/s3/FirefoxInput/ this link]. Your feedback gets collected by a team of people who read it and gather data about the most common issues.
FredMcD
  • Top 10 Contributor
4256 riešení 59603 odpovedí

bp-5951de5b-ec74-47e3-8fd9-632cd0170830 Signature: CClassCache::GetClassObjectActivator

Date Processed 2017-08-30 21:00:08

User Comments; Gah. Your tab just crashed.

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++ bp-7ee63a42-0689-4d24-b519-94fe70170830 Signature: nvwgf2um.dll | BaseThreadInitThunk

Date Processed 2017-08-30 15:00:52


These reports are old and may not be the current issue.

Note: There have been many crashes of late because of graphics driver problems.


Do you have any current crash reports? Remember to submit any non bp- reports.

bp-5951de5b-ec74-47e3-8fd9-632cd0170830 Signature: CClassCache::GetClassObjectActivator Date Processed 2017-08-30 21:00:08 User Comments; Gah. Your tab just crashed. Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++ bp-7ee63a42-0689-4d24-b519-94fe70170830 Signature: nvwgf2um.dll | BaseThreadInitThunk Date Processed 2017-08-30 15:00:52 ---------------------- These reports are old and may not be the current issue. Note: There have been many crashes of late because of graphics driver problems. --------------------- Do you have any current crash reports? Remember to submit any non bp- reports.

Autor otázky

5520a816-897f-42bd-9636-cb83f3734a8a 10/09/2017 15:12


this was yesterday ... am aware that people here are for the most part volunteering , but the guy who answered me question in first place asked me to post details . which i did and got no further contact so i was abit put out.

5520a816-897f-42bd-9636-cb83f3734a8a 10/09/2017 15:12 this was yesterday ... am aware that people here are for the most part volunteering , but the guy who answered me question in first place asked me to post details . which i did and got no further contact so i was abit put out.

Autor otázky

bp-3cb852ef-eedf-4999-b36e-c62fc1170910 10/09/2017 15:16

bp-3cb852ef-eedf-4999-b36e-c62fc1170910 10/09/2017 15:16
FredMcD
  • Top 10 Contributor
4256 riešení 59603 odpovedí

Well done.

bp-3cb852ef-eedf-4999-b36e-c62fc1170910 Signature: nvwgf2um.dll | BaseThreadInitThunk

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1310600 RESOLVED FIXED Spike in crashes with Nvidia driver DLLs in Firefox 50

1292273 REOPENED --- Crash in nvwgf2um.dll | BaseThreadInitThunk


The current Firefox has been having issues with the graphics drivers and some protection programs.

I called for more help.

Well done. bp-3cb852ef-eedf-4999-b36e-c62fc1170910 Signature: nvwgf2um.dll | BaseThreadInitThunk Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation This is for Sumo's Related Bugs 1310600 RESOLVED FIXED Spike in crashes with Nvidia driver DLLs in Firefox 50 1292273 REOPENED --- Crash in nvwgf2um.dll | BaseThreadInitThunk ---------------- The current Firefox has been having issues with the graphics drivers and some protection programs. I called for more help.

Autor otázky

is there a solution or should i just uninstall mozilla ?

is there a solution or should i just uninstall mozilla ?
FredMcD
  • Top 10 Contributor
4256 riešení 59603 odpovedí

FredMcD said

I called for more help.

Note: v55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

''FredMcD [[#answer-1005604|said]]'' <blockquote> I called for more help. </blockquote> '''Note: ''' v55 has been giving users problems. Reinstall v54. https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade.''' Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues. You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements]
Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 riešení 10703 odpovedí

Please don't use old versions of Firefox (downgrading from Firefox 55 to 54 will actually break things in your profile, plus exposing you to security holes).

Can you try disabling Hardware acceleration? Turning off hardware acceleration

Please don't use old versions of Firefox (downgrading from Firefox 55 to 54 will actually break things in your profile, plus exposing you to security holes). Can you try disabling Hardware acceleration? [[Upgrade your graphics drivers to use hardware acceleration and WebGL#w_turning-off-hardware-acceleration|Turning off hardware acceleration]]

Autor otázky

Tyler Downer said

Please don't use old versions of Firefox (downgrading from Firefox 55 to 54 will actually break things in your profile, plus exposing you to security holes). Can you try disabling Hardware acceleration? Turning off hardware acceleration

it ryed this on advise from someone else it makes no difference still get the crashes on vidios , facebook and just opening up another page tab or site.

''Tyler Downer [[#answer-1006429|said]]'' <blockquote> Please don't use old versions of Firefox (downgrading from Firefox 55 to 54 will actually break things in your profile, plus exposing you to security holes). Can you try disabling Hardware acceleration? [[Upgrade your graphics drivers to use hardware acceleration and WebGL#w_turning-off-hardware-acceleration|Turning off hardware acceleration]] </blockquote> it ryed this on advise from someone else it makes no difference still get the crashes on vidios , facebook and just opening up another page tab or site.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 riešení 10703 odpovedí

I did some digging and there is a bug on file for this, https://bugzilla.mozilla.org/show_bug.cgi?id=1388437

I've posted your thread there as additional information.

I did some digging and there is a bug on file for this, https://bugzilla.mozilla.org/show_bug.cgi?id=1388437 I've posted your thread there as additional information.
FredMcD
  • Top 10 Contributor
4256 riešení 59603 odpovedí

Check out Firefox v56 beta, some of the issues with Intel drivers have been fixed. https://www.mozilla.org/en-US/firefox/beta/all/

Check out Firefox v56 beta, some of the issues with Intel drivers have been fixed. https://www.mozilla.org/en-US/firefox/beta/all/
Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 riešení 10703 odpovedí

Can you please try installing Firefox 57, https://www.mozilla.org/en-US/firefox/channel/desktop/#nightly

Then let us know if it still crashes or not.

Can you please try installing Firefox 57, https://www.mozilla.org/en-US/firefox/channel/desktop/#nightly Then let us know if it still crashes or not.