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Firefox crashes - Please help !

Pridané

Dear Support,

My firefox is crashing every few minutes. This is a new laptop and I REALLY want to use only Firefox on my laptop, no other browser.

Please help.

https://crash-stats.mozilla.com/report/index/1f85a5b7-4007-450a-8a13-55bd02170124

Regards,

Dhiraj

Dear Support, My firefox is crashing every few minutes. This is a new laptop and I REALLY want to use only Firefox on my laptop, no other browser. Please help. https://crash-stats.mozilla.com/report/index/1f85a5b7-4007-450a-8a13-55bd02170124 Regards, Dhiraj

Ďalšie informácie o systéme

Nainštalované zásuvné moduly

  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • Google Update

Aplikácie

  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 6.1; rv:51.0) Gecko/20100101 Firefox/51.0

Viac informácií

FredMcD
  • Top 10 Contributor
4274 riešení 59942 odpovedí

This is a new type crash and Mozilla is working on it.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

If you have any other reports for the last few days, please post them.

This is a new type crash and Mozilla is working on it. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, If you have any other reports for the last few days, please post them.
cor-el
  • Top 10 Contributor
  • Moderator
17591 riešení 159130 odpovedí

You can try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false
You can try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page. *browser.tabs.remote.autostart = false *browser.tabs.remote.autostart.2 = false *http://www.ghacks.net/2016/07/22/multi-process-firefox/

Autor otázky

cor-el said

You can try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page.
  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

I had only 1 browser.tabs.remote.autostart , and its already set to False.

Firefox crashes even if I have just 1 window open. FredMcD said

This is a new type crash and Mozilla is working on it. Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? While still in Safe Mode, If you have any other reports for the last few days, please post them.

I have been working in safe mode only. The bug report I submitted was from safe mode. I will post more reports here as and when firefox crashes today.

Thanks to everyone for all their help.

''cor-el [[#answer-955899|said]]'' <blockquote> You can try to disable multi-process tabs in Firefox. You can disable multi-process tabs in Firefox by setting the related prefs to false on the about:config page. *browser.tabs.remote.autostart = false *browser.tabs.remote.autostart.2 = false *http://www.ghacks.net/2016/07/22/multi-process-firefox/ </blockquote> I had only 1 browser.tabs.remote.autostart , and its already set to False. Firefox crashes even if I have just 1 window open. ''FredMcD [[#answer-955790|said]]'' <blockquote> This is a new type crash and Mozilla is working on it. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, If you have any other reports for the last few days, please post them. </blockquote> I have been working in safe mode only. The bug report I submitted was from safe mode. I will post more reports here as and when firefox crashes today. Thanks to everyone for all their help.

Autor otázky

Dear Support,

Providing some additional crash reports. It crashed 4 times within an hour :

https://crash-stats.mozilla.com/report/index/bp-6129432e-bec3-45d7-9d5f-13def2170125

https://crash-stats.mozilla.com/report/index/bp-177a1683-5ca1-4b2a-92a9-e0bab2170125

https://crash-stats.mozilla.com/report/index/bp-93aac845-d537-4cd3-9a7f-83f692170125

https://crash-stats.mozilla.com/report/index/bp-3a897887-27e9-448c-b176-e486b2170125

I also use Thunderbird and even that crashes occasionally. Could it a problem elsewhere ? This is a new laptop and I ran hardware diagnosis test, and it reported no issues.

Thanks to everyone in advance.

Dear Support, Providing some additional crash reports. It crashed 4 times within an hour : https://crash-stats.mozilla.com/report/index/bp-6129432e-bec3-45d7-9d5f-13def2170125 https://crash-stats.mozilla.com/report/index/bp-177a1683-5ca1-4b2a-92a9-e0bab2170125 https://crash-stats.mozilla.com/report/index/bp-93aac845-d537-4cd3-9a7f-83f692170125 https://crash-stats.mozilla.com/report/index/bp-3a897887-27e9-448c-b176-e486b2170125 I also use Thunderbird and even that crashes occasionally. Could it a problem elsewhere ? This is a new laptop and I ran hardware diagnosis test, and it reported no issues. Thanks to everyone in advance.
FredMcD
  • Top 10 Contributor
4274 riešení 59942 odpovedí

Product Firefox Release Channel beta Version 51.0b99 Build ID 20170118123726 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-6129432e-bec3-45d7-9d5f-13def2170125 Signature: mozilla::FrameLayerBuilder::ComputeGeometryChangeForItem

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

mf.dll = Microsoft Windows media

This is for Sumo's Related Bugs 1313881 NEW --- firefox crash when close a window open to europress

1228406 NEW --- crash in mozilla::FrameLayerBuilder::ComputeGeometryChangeForItem +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-177a1683-5ca1-4b2a-92a9-e0bab2170125 Signature: jit | BAD_EIP_INSTRUCTION

Flagged programs same as above +++++++++++++++++++++++++++++++++++++++++++++++++ bp-93aac845-d537-4cd3-9a7f-83f692170125 Signature: jit | CORRUPT_CODE

Flagged programs same as above

This is for Sumo's Related Bugs 1279590 NEW --- Crash in jit | CORRUPT_CODE ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-3a897887-27e9-448c-b176-e486b2170125 Signature: nsCSSPropertyIDSet::AddProperty

mf.dll = Microsoft Windows media

Product Firefox Release Channel beta Version 51.0b99 Build ID 20170118123726 OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-6129432e-bec3-45d7-9d5f-13def2170125 Signature: mozilla::FrameLayerBuilder::ComputeGeometryChangeForItem atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 mf.dll = Microsoft Windows media This is for Sumo's Related Bugs 1313881 NEW --- firefox crash when close a window open to europress 1228406 NEW --- crash in mozilla::FrameLayerBuilder::ComputeGeometryChangeForItem +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-177a1683-5ca1-4b2a-92a9-e0bab2170125 Signature: jit | BAD_EIP_INSTRUCTION Flagged programs same as above +++++++++++++++++++++++++++++++++++++++++++++++++ bp-93aac845-d537-4cd3-9a7f-83f692170125 Signature: jit | CORRUPT_CODE Flagged programs same as above This is for Sumo's Related Bugs 1279590 NEW --- Crash in jit | CORRUPT_CODE ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-3a897887-27e9-448c-b176-e486b2170125 Signature: nsCSSPropertyIDSet::AddProperty mf.dll = Microsoft Windows media

Autor otázky

Dear Team,

So I installed the "win7-32bit-radeon-software-crimson-relive-16.12.2-jan3" version and the crashes are a lot less now. It didn't crash even once on saturday, but it has crashed twice since today morning.

https://crash-stats.mozilla.com/report/index/bp-58ce107e-cbbd-4710-bbab-15d862170130

I also removed the beta version of firefox and installed 51.0.1 (32-bit) version.

Anything else I can do to fix this ?

Dear Team, So I installed the "win7-32bit-radeon-software-crimson-relive-16.12.2-jan3" version and the crashes are a lot less now. It didn't crash even once on saturday, but it has crashed twice since today morning. https://crash-stats.mozilla.com/report/index/bp-58ce107e-cbbd-4710-bbab-15d862170130 I also removed the beta version of firefox and installed 51.0.1 (32-bit) version. Anything else I can do to fix this ?
FredMcD
  • Top 10 Contributor
4274 riešení 59942 odpovedí

Product Firefox Release Channel release Version 51.0.1 Build ID 20170125094131 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: js::TenuringTracer::moveObjectToTenured

amdihk32.dll = Advanced Micro Devices, Inc. = AMD DVR Component

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1298427 NEW --- Crash in js::TenuringTracer::moveObjectToTenured

1294610 NEW --- Crash in js::TenuringTracer::moveObjectToTenured (Unhandled JSCLASS_SKIP_NURSERY_FINALIZE Class)


Check the above link

Product Firefox Release Channel release Version 51.0.1 Build ID 20170125094131 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Signature: js::TenuringTracer::moveObjectToTenured amdihk32.dll = Advanced Micro Devices, Inc. = AMD DVR Component atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 1298427 NEW --- Crash in js::TenuringTracer::moveObjectToTenured 1294610 NEW --- Crash in js::TenuringTracer::moveObjectToTenured (Unhandled JSCLASS_SKIP_NURSERY_FINALIZE Class) -------------- Check the above link

Autor otázky

Dear FredMcD,

That is the link for 64 bit system. I have a 32 bit system and I have already installed "Crimson ReLive Edition 16.12.2" from :

http://support.amd.com/de-de/download/mobile?os=Windows+7+-+32

Regards,

Dhiraj

Dear FredMcD, That is the link for 64 bit system. I have a 32 bit system and I have already installed "Crimson ReLive Edition 16.12.2" from : http://support.amd.com/de-de/download/mobile?os=Windows+7+-+32 Regards, Dhiraj

Autor otázky

Dear Team,

Not sure if this is related, but here is the crash report from my Thunderbird :

https://crash-stats.mozilla.com/report/index/027d393e-7b7f-4996-8ef9-9be6c2170130

Regards,

Dhiraj

Dear Team, Not sure if this is related, but here is the crash report from my Thunderbird : https://crash-stats.mozilla.com/report/index/027d393e-7b7f-4996-8ef9-9be6c2170130 Regards, Dhiraj

Autor otázky

Dear Team,

The crashes are still continuing. In the last 5 hours, it has crashed 10 times.

bp-5c7f3a49-c4b3-496a-85a3-d4dce2170206 bp-84a5242a-170f-44c5-b2c1-bede92170206 bp-d831a73f-6e64-432b-a6de-9be842170206 bp-dfb86726-ee83-4a33-b94e-28e022170206 bp-fa2faa30-e8dd-46ba-a4c3-94efe2170206 bp-ac141719-70a1-4a68-b8f9-b17272170206 bp-51df2539-6e97-43b8-8bbd-ecdbe2170206 bp-c7adb0d1-ac15-4056-9022-3e65e2170206 bp-1ca47b89-a83d-4cb2-8297-f08152170206 bp-4e9e6374-0d50-4f09-baa5-01aec2170206

Please advise.

Thanks,

Dhiraj

Dear Team, The crashes are still continuing. In the last 5 hours, it has crashed 10 times. bp-5c7f3a49-c4b3-496a-85a3-d4dce2170206 bp-84a5242a-170f-44c5-b2c1-bede92170206 bp-d831a73f-6e64-432b-a6de-9be842170206 bp-dfb86726-ee83-4a33-b94e-28e022170206 bp-fa2faa30-e8dd-46ba-a4c3-94efe2170206 bp-ac141719-70a1-4a68-b8f9-b17272170206 bp-51df2539-6e97-43b8-8bbd-ecdbe2170206 bp-c7adb0d1-ac15-4056-9022-3e65e2170206 bp-1ca47b89-a83d-4cb2-8297-f08152170206 bp-4e9e6374-0d50-4f09-baa5-01aec2170206 Please advise. Thanks, Dhiraj

Upravil(a) cor-el dňa

FredMcD
  • Top 10 Contributor
4274 riešení 59942 odpovedí

I called for more help

bp-5c7f3a49-c4b3-496a-85a3-d4dce2170206 Signature: jit | BAD_EIP_INSTRUCTION

amdihk32.dll = Advanced Micro Devices, Inc. = AMD DVR Component

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++++++ bp-84a5242a-170f-44c5-b2c1-bede92170206 bp-d831a73f-6e64-432b-a6de-9be842170206 bp-dfb86726-ee83-4a33-b94e-28e022170206 bp-fa2faa30-e8dd-46ba-a4c3-94efe2170206

Signature: jit | CORRUPT_CODE

amdihk32.dll = Advanced Micro Devices, Inc. = AMD DVR Component

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1279590 NEW --- Crash in jit | CORRUPT_CODE

I called for more help bp-5c7f3a49-c4b3-496a-85a3-d4dce2170206 Signature: jit | BAD_EIP_INSTRUCTION amdihk32.dll = Advanced Micro Devices, Inc. = AMD DVR Component atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++++++ bp-84a5242a-170f-44c5-b2c1-bede92170206 bp-d831a73f-6e64-432b-a6de-9be842170206 bp-dfb86726-ee83-4a33-b94e-28e022170206 bp-fa2faa30-e8dd-46ba-a4c3-94efe2170206 Signature: jit | CORRUPT_CODE amdihk32.dll = Advanced Micro Devices, Inc. = AMD DVR Component atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 1279590 NEW --- Crash in jit | CORRUPT_CODE