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I get a Firefox black screen multiple times a day

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I am to the point of changing from Firefox to chrome. Win10 OS . Here is my troubleshooting report: Application Basics Name Firefox Version 50.1.0 Build ID 20161208153507 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 OS Windows_NT 10.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 (Enabled by default) Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Extensions Name Version Enabled ID Application Update Service Helper 1.0 true aushelper@mozilla.org Multi-process staged rollout 1.5 true e10srollout@mozilla.org Pocket 1.0.5 true firefox@getpocket.com Web Compat 1.0 true webcompat@mozilla.org Norton Security Toolbar 2016.8.1.9 false {C1A2A613-35F1-4FCF-B27F-2840527B6556} Graphics Features Compositing Direct3D 11 Asynchronous Pan/Zoom wheel input enabled WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer (no info) Hardware H264 Decoding Yes; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.15.4248); Using D3D9 API Audio Backend wasapi Direct2D true DirectWrite true (10.0.14393.351) GPU #1 Active Yes Description Intel(R) HD Graphics 4600 Vendor ID 0x8086 Device ID 0x0412 Driver Version 10.18.15.4248 Driver Date 8-4-2015 Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 366d17aa RAM Unknown Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo Decision Log D3D9_COMPOSITING disabled by default: Disabled by default Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 2 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20161208153507 browser.startup.homepage https://web.mail.comcast.net/zimbra/mail?app=mail#1 browser.startup.homepage_override.buildID 20161208153507 browser.startup.homepage_override.mstone 50.1.0 browser.tabs.remote.autostart.2 true browser.urlbar.daysBeforeHidingSuggestionsPrompt 0 browser.urlbar.lastSuggestionsPromptDate 20161226 extensions.lastAppVersion 50.1.0 gfx.crash-guard.d3d11layers.appVersion 50.1.0 gfx.crash-guard.d3d11layers.deviceID 0x0412 gfx.crash-guard.d3d11layers.driverVersion 10.18.15.4248 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 media.benchmark.vp9.fps 233 media.benchmark.vp9.versioncheck 1 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1482311961 media.gmp-eme-adobe.version 17 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1482311961 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20161208153507 media.gmp-manager.lastCheck 1483092854 media.gmp-widevinecdm.abi x86-msvc-x64 media.gmp-widevinecdm.lastUpdate 1482311962 media.gmp-widevinecdm.version 1.4.8.903 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false media.webrtc.debug.log_file C:\Users\fzawacki\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1482922918 places.history.expiration.transient_current_max_pages 60437 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true print.printer_HP_Officejet_Pro_8500_A910_(Network).print_bgcolor false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_bgimages false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_duplex -437918235 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_bottom 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_left 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_right 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_top 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_evenpages true print.printer_HP_Officejet_Pro_8500_A910_(Network).print_footercenter print.printer_HP_Officejet_Pro_8500_A910_(Network).print_footerleft &PT print.printer_HP_Officejet_Pro_8500_A910_(Network).print_footerright &D print.printer_HP_Officejet_Pro_8500_A910_(Network).print_headercenter print.printer_HP_Officejet_Pro_8500_A910_(Network).print_headerleft &T print.printer_HP_Officejet_Pro_8500_A910_(Network).print_headerright &U print.printer_HP_Officejet_Pro_8500_A910_(Network).print_in_color true print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_bottom 0.5 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_left 0.5 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_right 0.5 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_top 0.5 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_oddpages true print.printer_HP_Officejet_Pro_8500_A910_(Network).print_orientation 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_page_delay 50 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_data 1 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_height -1.00 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_name print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_size_unit 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_width -1.00 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_resolution 600 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_reversed false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_scaling 0.70 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_shrink_to_fit false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_to_file false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_bottom 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_left 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_right 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_top 0 security.sandbox.content.tempDirSuffix {555b0c93-0053-45d5-bae7-3725d4d5f492} storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1482312293 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences Name Value Places Database Integrity JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.26.2 3.26.2 NSSSMIME 3.26.2 3.26.2 NSSSSL 3.26.2 3.26.2 NSSUTIL 3.26.2 3.26.2 Experimental Features Name ID Description Active End Date Homepage Branch Sandbox Content Process Sandbox Level 1

I am to the point of changing from Firefox to chrome. Win10 OS . Here is my troubleshooting report: Application Basics Name Firefox Version 50.1.0 Build ID 20161208153507 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 OS Windows_NT 10.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 (Enabled by default) Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted All Crash Reports Extensions Name Version Enabled ID Application Update Service Helper 1.0 true aushelper@mozilla.org Multi-process staged rollout 1.5 true e10srollout@mozilla.org Pocket 1.0.5 true firefox@getpocket.com Web Compat 1.0 true webcompat@mozilla.org Norton Security Toolbar 2016.8.1.9 false {C1A2A613-35F1-4FCF-B27F-2840527B6556} Graphics Features Compositing Direct3D 11 Asynchronous Pan/Zoom wheel input enabled WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer (no info) Hardware H264 Decoding Yes; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.15.4248); Using D3D9 API Audio Backend wasapi Direct2D true DirectWrite true (10.0.14393.351) GPU #1 Active Yes Description Intel(R) HD Graphics 4600 Vendor ID 0x8086 Device ID 0x0412 Driver Version 10.18.15.4248 Driver Date 8-4-2015 Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 366d17aa RAM Unknown Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo Decision Log D3D9_COMPOSITING disabled by default: Disabled by default Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 2 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20161208153507 browser.startup.homepage https://web.mail.comcast.net/zimbra/mail?app=mail#1 browser.startup.homepage_override.buildID 20161208153507 browser.startup.homepage_override.mstone 50.1.0 browser.tabs.remote.autostart.2 true browser.urlbar.daysBeforeHidingSuggestionsPrompt 0 browser.urlbar.lastSuggestionsPromptDate 20161226 extensions.lastAppVersion 50.1.0 gfx.crash-guard.d3d11layers.appVersion 50.1.0 gfx.crash-guard.d3d11layers.deviceID 0x0412 gfx.crash-guard.d3d11layers.driverVersion 10.18.15.4248 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 media.benchmark.vp9.fps 233 media.benchmark.vp9.versioncheck 1 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1482311961 media.gmp-eme-adobe.version 17 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1482311961 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20161208153507 media.gmp-manager.lastCheck 1483092854 media.gmp-widevinecdm.abi x86-msvc-x64 media.gmp-widevinecdm.lastUpdate 1482311962 media.gmp-widevinecdm.version 1.4.8.903 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false media.webrtc.debug.log_file C:\Users\fzawacki\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1482922918 places.history.expiration.transient_current_max_pages 60437 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true print.printer_HP_Officejet_Pro_8500_A910_(Network).print_bgcolor false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_bgimages false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_duplex -437918235 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_bottom 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_left 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_right 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_edge_top 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_evenpages true print.printer_HP_Officejet_Pro_8500_A910_(Network).print_footercenter print.printer_HP_Officejet_Pro_8500_A910_(Network).print_footerleft &PT print.printer_HP_Officejet_Pro_8500_A910_(Network).print_footerright &D print.printer_HP_Officejet_Pro_8500_A910_(Network).print_headercenter print.printer_HP_Officejet_Pro_8500_A910_(Network).print_headerleft &T print.printer_HP_Officejet_Pro_8500_A910_(Network).print_headerright &U print.printer_HP_Officejet_Pro_8500_A910_(Network).print_in_color true print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_bottom 0.5 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_left 0.5 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_right 0.5 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_margin_top 0.5 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_oddpages true print.printer_HP_Officejet_Pro_8500_A910_(Network).print_orientation 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_page_delay 50 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_data 1 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_height -1.00 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_name print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_size_unit 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_paper_width -1.00 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_resolution 600 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_reversed false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_scaling 0.70 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_shrink_to_fit false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_to_file false print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_bottom 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_left 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_right 0 print.printer_HP_Officejet_Pro_8500_A910_(Network).print_unwriteable_margin_top 0 security.sandbox.content.tempDirSuffix {555b0c93-0053-45d5-bae7-3725d4d5f492} storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1482312293 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences Name Value Places Database Integrity JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.26.2 3.26.2 NSSSMIME 3.26.2 3.26.2 NSSSSL 3.26.2 3.26.2 NSSUTIL 3.26.2 3.26.2 Experimental Features Name ID Description Active End Date Homepage Branch Sandbox Content Process Sandbox Level 1

Vybrané riešenie

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.

Čítať túto odpoveď v kontexte 1

Ďalšie informácie o systéme

Nainštalované zásuvné moduly

  • Adobe PDF Plug-In For Firefox and Netscape 15.16.20039
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 24.0 r0
  • 5.1.50901.0
  • VLC media player Web Plugin

Aplikácie

  • Firefox 50.1.0
  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • URL adresa podpory: https://support.mozilla.org/1/firefox/50.1.0/WINNT/en-US/

Rozšírenia

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Norton Security Toolbar 2016.8.1.9 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Neaktívny)

JavaScript

  • incrementalGCEnabled: True

Grafika

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 366d17aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 8-4-2015
  • driverDate2:
  • driverVersion: 10.18.15.4248
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.15.4248); Using D3D9 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Upravené nastavenia

Ostatné

  • User JS: Nie
  • Prístupnosť: Nie
FredMcD
  • Top 10 Contributor
4399 riešení 61747 odpovedí

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration --------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Autor otázky

I haven't had a black screen since I started Firefox in the safe mode. Does this mean that I always have to start this way?

I haven't had a black screen since I started Firefox in the safe mode. Does this mean that I always have to start this way?
FredMcD
  • Top 10 Contributor
4399 riešení 61747 odpovedí

Vybrané riešenie

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.

Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Type '''about:addons'''<enter> in the address bar to open the '''Add-ons Manager.''' Hot key; '''<Control>''(Mac=<Command>)'' <Shift> A)''' On the left side of the page, select '''Appearance.''' Then select '''Default.''' Now restart Firefox.