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Since updating, I can't log in to my Verizon.com account Verizonwireless.com is fine but not the residential account, which means no email :-(. Help?

Pridané

I can no longer log in to my verizon.com account (no email, no paying the bill, nothing). The tab just keeps refreshing and bouncing between waiting, reading, transferring, sending and connecting. I also can't print from my American Greetings "create a card" account. I can log in but when I try to print, I get no action, not even an error message. I really don't want to go back to IE but that's the only way both of these problems are resolved. Any suggestions?

I can no longer log in to my verizon.com account (no email, no paying the bill, nothing). The tab just keeps refreshing and bouncing between waiting, reading, transferring, sending and connecting. I also can't print from my American Greetings "create a card" account. I can log in but when I try to print, I get no action, not even an error message. I really don't want to go back to IE but that's the only way both of these problems are resolved. Any suggestions?

Vybrané riešenie

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu , choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Čítať túto odpoveď v kontexte 1

Ďalšie informácie o systéme

Nainštalované zásuvné moduly

  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • Adobe PDF Plug-In For Firefox and Netscape 15.6.30243
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NPWLPG
  • A component of your photo software powered by RocketLife
  • Shockwave Flash 24.0 r0
  • 5.1.50901.0

Aplikácie

  • Firefox 50.1.0
  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • URL adresa podpory: https://support.mozilla.org/1/firefox/50.1.0/WINNT/en-US/

Rozšírenia

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adobe Acrobat DC - Create PDF 15 (web2pdfextension.15@web2pdf.adobedotcom) (Neaktívny)
  • Norton Security Toolbar 2016.8.1.9 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Neaktívny)

JavaScript

  • incrementalGCEnabled: True

Grafika

  • adapterDescription: AMD Radeon HD 6670
  • adapterDescription2:
  • adapterDeviceID: 0x6758
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00121028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 11-4-2015
  • driverDate2:
  • driverVersion: 15.201.1151.1008
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6670 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Upravené nastavenia

Ostatné

  • User JS: Nie
  • Prístupnosť: Nie
the-edmeister
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  • Moderator
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Vybrané riešenie

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu , choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Click the menu button [[Image:New Fx Menu]], choose History, and then "Clear Recent History...". #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the "Clear Now" button. Further information can be found in the [[Delete browsing, search and download history on Firefox]] article. Did this fix your problems? Please report back to us!

Autor otázky

Thanks, it fixed the Verizon problem but not the American Greetings, but at least I can get in my email and pay my bill ;-)

Thanks, it fixed the Verizon problem but not the American Greetings, but at least I can get in my email and pay my bill ;-)