Firefox, almost crashing and/or crashing all the time
So basically I've been using Firefox for quite some time now, I have a load of bookmarks and I frequently have upwards of 50> tabs usually <100. I use an old OS - Vista.
I have found Firefox to be stable until recently, as it is really unstable. I am almost crashing a lot of the time. What I mean by almost crashing, is that the browser stop registering my clicks and the page(s) I am viewing go cloudy and the browser goes in a 'not responding mode'. However, it rarely actually closes Firefox and crashes properly to desktop. But I usually have to wait a good 10-30 seconds for it to respond and return to normal. Sadly, this happens often and it is quite common for a 'not responding' problem to be followed by another immediately after.
I have sometimes lost old 'restore sessions', so I may have edited a few things in my directory - but I don't see why that would affect the stability of the browser in this way.
Again, the problem is not that Firefox crashes full on to desktop; it's that it goes into a 'Not Responding Mode' more than frequently.
Any help would be appreciated.
Many thanks,
Rich
Všetky odpovede (17)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
bp-723e0638-4f72-4266-9a7c-ad4dc2161119 19/11/2016 18:25 de68ad12-1504-4098-8325-0dfe9ce0bafa 19/11/2016 17:30 bp-99312a82-5ca7-4969-bbdb-2ce432161117 17/11/2016 18:31 7f251dc8-0ca9-4432-9c2b-1e5ad63230a0 03/11/2016 01:30 bp-325518d2-30fe-4417-9ab7-d05fb2161031 31/10/2016 23:35 e090df0c-9e76-4832-afaf-b5f774e94426 30/10/2016 19:06 bp-d9d4c9aa-5e10-4e73-83c0-4377f2161029 29/10/2016 18:02 bp-3b0959e0-370c-424b-b632-3cc422161025 25/10/2016 01:27 bp-0f69f8ae-0d66-4c64-a132-930c22161024 24/10/2016 18:49 bp-765d4ca2-585e-48a3-b520-b3ff82161023 23/10/2016 20:16 bp-7dca0d49-116b-407e-8898-3a9172161023 23/10/2016 01:43 bp-f54c16c9-2f74-41fa-9447-4c9972161022 22/10/2016 02:55 80f8f6d5-1612-4c93-a0fa-6e2ffe83fa94
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows Vista OS Version 6.0.6002 Service Pack 2
bp-723e0638-4f72-4266-9a7c-ad4dc2161119
Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::irregexp::InterpretedRegExpMacroAssembler::Expand
System Memory Use Percentage 86
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
++++++++++++++++++++++++++++++++++++++++++++++++++++++++
bp-99312a82-5ca7-4969-bbdb-2ce432161117
Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured
System Memory Use Percentage 88
atidxx32.dll = Advanced Micro Devices (see above)
This is for Sumo's Related Bugs 1257387 NEW --- crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-325518d2-30fe-4417-9ab7-d05fb2161031
Signature: shutdownhang | NtUserPeekMessage | _PeekMessage
atidxx32.dll = Advanced Micro Devices (see above)
This is for Sumo's Related Bugs 1306838 RESOLVED WORKSFORME Shutdownhangs after "MEGA" addon updates
FredMcD said
Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report.
Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows Vista OS Version 6.0.6002 Service Pack 2
bp-723e0638-4f72-4266-9a7c-ad4dc2161119
Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::irregexp::InterpretedRegExpMacroAssembler::Expand
System Memory Use Percentage 86
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-99312a82-5ca7-4969-bbdb-2ce432161117Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured
System Memory Use Percentage 88
atidxx32.dll = Advanced Micro Devices (see above)
This is for Sumo's Related Bugs 1257387 NEW --- crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-325518d2-30fe-4417-9ab7-d05fb2161031
Signature: shutdownhang | NtUserPeekMessage | _PeekMessage
atidxx32.dll = Advanced Micro Devices (see above)
This is for Sumo's Related Bugs 1306838 RESOLVED WORKSFORME Shutdownhangs after "MEGA" addon updates
Sorry, I don't understand what I need to show you.
Do you want me to click on the numbers which I previously pasted?
Inside the report I see the ID and the Signature in the top left of the report? Is that what you want?
Thanks
And also
bp-3460b203-9f54-4b8f-bda3-f3ec02161126 26/11/2016 23:04 bp-7131cd7e-ee2e-474c-88b2-29cb62161126 26/11/2016 23:04 bp-1d304578-9cad-4953-b2a4-4322a2161126 26/11/2016 23:04 bp-076c7a2c-74dc-447f-a2cd-2f1ee2161126 26/11/2016 23:04 bp-1cb05594-9ae3-4f73-9495-a54ff2161126 26/11/2016 23:04 bp-427b1756-2732-4cb5-8349-72ec22161126 26/11/2016 23:04 bp-5e3f46e0-101b-4de5-91c5-6922f2161126 26/11/2016 23:04 bp-ce62e588-1876-4582-830b-abd692161126 26/11/2016 23:04 bp-b402736a-696f-4cc3-ad48-a26812161126 26/11/2016 23:04 bp-ee080b49-a529-40dd-87dc-c5d342161126 26/11/2016 23:04 bp-9b205338-6166-4d66-9a6d-7f19c2161126 26/11/2016 23:04 bp-427ac4ad-a880-43b7-8379-0f2172161126 26/11/2016 23:04 bp-ff91f6a9-5d98-42e5-bc37-a9f302161126 26/11/2016 23:04 bp-3a038d4b-7485-4c24-ad3f-c743e2161126 26/11/2016 23:04 bp-7dce862e-5e89-426a-83dd-4b6772161126 26/11/2016 23:04 bp-df31e849-b291-40cb-a6fc-9bfd92161126 26/11/2016 23:04 bp-f7dbb819-8f01-4aea-b6c0-f6a7d2161126 26/11/2016 23:04 bp-f19ff52c-5cac-4833-8b82-4bbe32161126 26/11/2016 23:04 bp-9fd8b068-e4c8-46fc-a8e8-2e02f2161126 26/11/2016 23:04 bp-7d7556bd-bf88-4652-9a25-461382161126 26/11/2016 23:04 bp-407eb45d-af38-4cc2-aee4-235802161126 26/11/2016 23:04 bp-4cbcf630-d00e-477c-9641-d2f682161126 26/11/2016 22:26 bp-774cb161-112c-4533-b632-105412161126 26/11/2016 22:26 bp-f8c81456-5dc4-4844-94c3-300942161126 26/11/2016 22:26 bp-100e0f93-6c42-4eef-afec-e260b2161126 26/11/2016 22:26 bp-37c3c131-1951-4b2b-8807-c13012161126 26/11/2016 22:26 bp-884ed47b-c4f4-4e10-968c-a338b2161126 26/11/2016 22:24 bp-d370dbb2-6e63-46bb-9c4a-3efd92161126 26/11/2016 22:24 bp-75d9ce25-a01d-4243-9916-a9cde2161126 26/11/2016 22:24 bp-3eeccfee-2ac1-438d-b46e-93ae42161126 26/11/2016 22:24
Richard11 said
Sorry, I don't understand what I need to show you.
Do you want me to click on the numbers which I previously pasted?
FredMcD said
Some of your crash reports weren’t sent to the Mozilla Servers.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
Product Firefox Release Channel release Version 47.0.1 Build ID 20160623154057 OS Windows Vista OS Version 6.0.6002 Service Pack 2
Did you downgrade Firefox?
bp-3460b203-9f54-4b8f-bda3-f3ec02161126
Signature: F1325484781
This is for Sumo's Related Bugs 1305106 RESOLVED WONTFIX crash in F1325484781 mainly correlated to NVIDIA Quadro FX 570 ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-7131cd7e-ee2e-474c-88b2-29cb62161126
Signature: hang | GetFileAttributesA
Process Type plugin Shockwave Flash Version: 22.0.0.209 ++++++++++++++++++++++++++++++++++++++++++++++++ bp-1d304578-9cad-4953-b2a4-4322a2161126
Signature: hang | GetFileAttributesA
Process Type plugin Shockwave Flash Version: 22.0.0.209 +++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 48.0.2 Build ID 20160823121617 OS Windows Vista OS Version 6.0.6002 Service Pack 2
bp-076c7a2c-74dc-447f-a2cd-2f1ee2161126
Signature: IPCError-browser | ShutDownKill
Attention Sumo's there are 30 related bug reports
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
++++++++++++++++++++++++++++++++++++++++++++
bp-1cb05594-9ae3-4f73-9495-a54ff2161126
Signature: hang | GetFileAttributesA
Process Type plugin Shockwave Flash Version: 23.0.0.162
Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.
Flash Player Version: 23.0.0.207 Flash Player (Linux) Version 11.2. 202.643
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
I did not downgrade. I only sent all of the most recent errors which didn't have BP. Is there a chance that Firefox rolled itself back to fix one of those errors?
Here's a translation [of sorts] of what Fred posted.
System Memory Use Percentage 88 Too many tabs open for the amount of RAM installed. And it doesn't help 'things' using an older OS.
atidxx32.dll = Advanced Micro Device Check for updates for the graphics / video drivers. If you have on-board graphics you may be limited by that old OS or the age of the motherboard. I had to build a new PC about 18 months ago to replace the Vista-era motherboard with on-board graphics I had been using for 8 years; drivers hadn't been updated in 6 years and just didn't work well with newer HTML5 websites & HTML5 video / audio.
Process Type plugin Shockwave Flash Version: 22.0.0.209 That is an outdated version of Flash. You should update to the latest Flash Version: 23.0.0.207 Although some of your crash reports that had Flash caused crashes pinpointed the outdated video drivers; per specific Bug reports. that Bugzilla correlated.
Oh, almost forget.
Crash Reports use the "Processed Date" (the date they were submitted), not the date each crash actually occurred. When the user submits old Crash Reports on 11/26 that "confused things", making it appear that an older version of Firefox was being used as of 11/26.
Thanks for the response.
Is it possible that my OS is just too old with the graphics card and hardware?
Aside from that:
1) My graphics card actually has the most up to date patch. The card is pretty old - AMD HD 5700, and no more patches have been released for it. It's not on board, though.
2) I do use a lot of tabs, as the crashes suggest, so the high RAM makes perfect sense. I have around 4gb or DDR3 in total.
3) When I ask Firefox if I can update any of my plugins like shockwave flash, it says there are no updates available.
That's because for my system Version 23.0.0.207 of flash is the most recent one.
Sorry, I may have seen that Flash 22.0.0.209 in one of the old Crash Reports.
Based upon the information that you just provided about your hardware, about all I can think of is that you should make sure that Hardware Acceleration is turned off and see if that helps with the crashing.
https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#w_turning-off-hardware-acceleration
That and running with fewer open Tabs.
IMO, 4 GB of RAM should be enough with the 32-bit Firefox build which you have. Firefox won't need that much - my understanding is that Firefox 32 will only be able to access ~ 3GB of RAM, tops.
Beyond that, maybe the 64-bit Firefox build might work better, but on Vista and only having 4 GB of RAM that might be a "stretch".
Thanks,
It's not really about crashes at the end of the day, though.
I have 70 tabs open right now, but even If I don't do anything at all, even move my mouse, Firefox will go in and out of 'not responding'
Quite annoying to be sure.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Many times a 'not responding' condition can be the lead-up to a crash, especially when the computer is "sitting on the edge" going into 'not responding' repeatedly during a session. Sure, that is annoying but think of it as an indicator preceding a crash. Like slight upper arm pain and numbness of that area can be a pre-indicator of a forthcoming stroke event; using a medical simile.
Forgetting the crashes, how often is that PC running very low on RAM and maybe pegging the CPU without you even being aware of it, and not actually crashing?
If you minimize the Windows Task Manager a green CPU meter will stay in the System Tray and show the CPU usage, and give you a tooltip with the %. But of course opening the Task Manager is going to use a little bit of memory; on my Win7 PC the Task Manager uses 2930kb when open, so it may be slow to open when the CPU has a heavy load. When the CPU gets in the range of 85% you can get a 'not responding' condition as it tries to cope with more 'requests' than it can process.
On my Win 7, I use gadgets to keep an eye on everything.
