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Why does Firefox block my website purchases?

  • 14 odpovedí
  • 3 majú tento problém
  • 32 zobrazení
  • Posledná odpoveď od jscher2000

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For a month, I have been trying to purchases items at some websites but purchase doesn't go through all the way. These are sites I have bought from before. Now I can't.

The green lock is present, but also have a circle with letter " i " in it and  a  shield. 

When I click on the circle or shield it say "Firefox is blocking parts of the page that may track your browsing". These are present on all pages through to purchase. I've tried different cards and pay pal for these purchases. None will go through to confirmation page even after a sign on with password. It takes my info but after i click to buy it doesn't confirm sale with a receipt.

My Firefox and Norton's software both are up to date. I did a refresh for my Firefox but didn't help. I also called Norton's about this and told it was a problem with Firefox. Can someone give me any info on how to fix this ? It's very frustrating.

All Replies (14)

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Hi Kitty250, the shield indicates that Firefox's Tracking Protection feature is blocking some elements. This feature is automatically enabled in private windows, but you can adjust how strict it is or turn it off, either for that site or more generally on the Options/Preferences page. This article has more information: What happened to Tracking Protection?.

If you are not using private windows when this happens, a hidden setting may have been flipped to apply tracking protection to regular windows. You can reverse that here:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.

(2) In the search box above the list, type or paste track and pause while the list is filtered

(3) If the privacy.trackingprotection.enabled preference is bolded and "user set" to true, double-click it to restore the default value of false

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Didn't fix problem.

I did what you said and this was set to false.

 Didn't help my problem, still couldn't shop and buy.
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On the page where you are trying to buy, do you still get the shield icon? If so, you may be in a private window and need to turn off Tracking Protection in your private window. Please see the help article I linked about that.

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The shield was gone after I turned off tracking protection and still couldn't purchase anything. All I have now is the circle and the green lock. Still not working.

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Could you describe what happens, i.e., where the process breaks down?

Also, try showing the Web Console in the lower part of the tab as you proceed through the process to see any error messages. There may also be lots of style warnings (blue triangle), but you can ignore those. To open the Web Console, either:

  • Ctrl+Shift+k
  • "3-bar" menu button > Developer > Web Console
  • (menu bar) Tools > Web Developer > Web Console
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I did the web console. There are 2 lines with a red triangle besides a few others that don't have any. One says an iframe which has both allow-script and allow same origin for its sandbox attributes can remove its sandbox. Other one says something about the security policy not supporting direction "refflected-xss- direction and value will be ignored I hope you can tell me what all this means. Thanks for all your continued help.

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Hi Kitty250, I'm not familiar with those particular issues. I think they might be warnings rather than an indication that Firefox blocked anything. However, if your Firefox has stricter-than-average settings somewhere, maybe they do point to the issue??

Did the warnings mention whether the problems were on the main site, or on the payment provider's site?

The fact that the problem continued after a Refresh narrows down the range of things it could be to things that carry over, such as system-level add-ons (versus the extensions that are removed because you installed them directly into Firefox from the Add-ons site).

You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then cast a critical eye over the list on the right side. The ones that do not have a Remove button are the system-level extensions. Do any of those look as though they would be possibly relevant? You could experiment with disabling them.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

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Problem happens after I fill in purchase info and click on purchase . The new web page address after that I notice there's /EC- then some numbers and letters. Would that EC mean error code ? Where does the "Show site information" (circle w/ the i inside it) come from? Is that Firefox, Norton's or Windows ?? Even though I talked with some one at Symantec/Norton's and he said it was Firefox, I'm starting to wonder again if it's my Norton's antivirus, I renewed it in late June. I'm using the same 4 extensions I've used for at least 2 years.

Click &Clean - Thumbnail Plus -   Yahoo Mail Hide Ad Panel - Print Edit

Never had any problems. Thanks again

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The little "i" in a circle is a standard part of Firefox and you should see it on every page. The information in the panel varies depending on whether it is HTTP or HTTPS, and reflects how Firefox is rendering the page (permissions, tracking protection block, etc.).

Regarding EC in the address, I've never known Firefox to mark addresses with error codes, so I suspect it's something built into the payment process.

Those extensions do not sound like they modify browsing requests or pages in real time, except on Yahoo Mail. Actually, what is Thumbnail Plus. Is it this one:

I think if this were a general Norton+Firefox problem, we would have a lot more reports.

So... it remains a mystery.

Have you ever tested in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

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One more thing I forgot to ask you. The circular arrow that is always at the end of all my web pages. Hovering mouse over it, says "reload current page" .

Is that Firefox too?  Is that suppose to be there all the time?

Seems it starts out as an X but changes to the circular arrow.

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Yes, it's a combined stop-go-reload button: when you start typing it has an arrow pointing right, while a page is loading it's an x, and after the page finishes loading then the circling arrow.

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I just got a popup to update my Firefox with a new patch is that true?

Before I signed in to Mozilla it said I was up to date.

I think I had this happen a few days ago too.

Know anything about this?

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You don't have a credit card or account logged in.

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Kitty250 said

I just got a popup to update my Firefox with a new patch is that true?

The word "patch" usually is a malware come-on. Don't download it.