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Why are Amazon suggesting Chrome or Edge will resolve my stutter issues ?

Pridané

If they've sending this as a general message they presumably have picked up something? And why did it work for me ? (I have Flash protected mode off)

From a reluctant Edge newbie.

If they've sending this as a general message they presumably have picked up something? And why did it work for me ? (I have Flash protected mode off) From a reluctant Edge newbie.

Vybrané riešenie

I don't think from this message that they suggest using Google Chrome or IE or Edge. They merely advice to use the HTML5 media player in those browsers for better performance. I don't know why they didn't include Firefox in this list as a HTML5 media player should work fine with current Firefox releases as well unless Firefox would report that it doesn't support the media types that the server offers and switch to a Flash based player.

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Ďalšie informácie o systéme

Nainštalované zásuvné moduly

Flash & Quicktime

Aplikácie

  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10240

Viac informácií

Roopak Suresh 0 riešení 31 odpovedí

Could you kindly specify more details about your problem @Paul_M

Could you kindly specify more details about your problem @Paul_M
FredMcD
  • Top 10 Contributor
4269 riešení 59864 odpovedí

Some web sites do not like Firefox.

Some web sites do not like Firefox.

Autor otázky

I'm not really posting about my problem. For the record this is that video play back via IP keeps ...... pausing...............then restarting......and pausing.

Now I know there might be a 101 reasons why that could happen; I was presuming the bottleneck was with the ISP. I was most surprised when Amazon video flashed up a message that my video stutter should be resolved by using Edge or Chrome. I was even more surprised when trying this demonstrated it was true.

But the real point is that if Amazon are broadcasting this message there must be a widespread issue currently with Firefox. Not saying it affects everyone, but if it was just me I struggle to believe Amazon would send me a personal tip :-)

Difficult to see the problem as 'political' since they suggested Chrome OR Edge; not exactly allied as as I understand it. Have to admit Edge does seem very snappy...... for me at least.

So for now I split tasks, Firefox & Edge.

I'm not really posting about my problem. For the record this is that video play back via IP keeps ...... pausing...............then restarting......and pausing. Now I know there might be a 101 reasons why that could happen; I was presuming the bottleneck was with the ISP. I was most surprised when Amazon video flashed up a message that my video stutter should be resolved by using Edge or Chrome. I was even more surprised when trying this demonstrated it was true. But the real point is that if Amazon are broadcasting this message there must be a widespread issue currently with Firefox. Not saying it affects everyone, but if it was just me I struggle to believe Amazon would send me a personal tip :-) Difficult to see the problem as 'political' since they suggested Chrome OR Edge; not exactly allied as as I understand it. Have to admit Edge does seem very snappy...... for me at least. So for now I split tasks, Firefox & Edge.
FredMcD
  • Top 10 Contributor
4269 riešení 59864 odpovedí

Užitočné odpovede

Please post a public link so we can check it out.

Please post a public link so we can check it out.

Autor otázky

Ok, I get round to running more video on FF, and see if I can re-trigger the message. If so I'll take a screenshot.

Ok, I get round to running more video on FF, and see if I can re-trigger the message. If so I'll take a screenshot.

Autor otázky

So this is a screenshot of the amazon message

So this is a screenshot of the amazon message
FredMcD
  • Top 10 Contributor
4269 riešení 59864 odpovedí

Press the "Don't Show This" button.

Press the "Don't Show This" button.
cor-el
  • Top 10 Contributor
  • Moderator
17575 riešení 158975 odpovedí

Vybrané riešenie

I don't think from this message that they suggest using Google Chrome or IE or Edge. They merely advice to use the HTML5 media player in those browsers for better performance. I don't know why they didn't include Firefox in this list as a HTML5 media player should work fine with current Firefox releases as well unless Firefox would report that it doesn't support the media types that the server offers and switch to a Flash based player.

I don't think from this message that they suggest using Google Chrome or IE or Edge. They merely advice to use the HTML5 media player in those browsers for better performance. I don't know why they didn't include Firefox in this list as a HTML5 media player should work fine with current Firefox releases as well unless Firefox would report that it doesn't support the media types that the server offers and switch to a Flash based player.

Autor otázky

The reason I don't just ignore the message is because I do indeed get stutter problems with Firefox (which it seems is using Flash - don't recall making a choice). So thx, I'll get round to seeing how to try HTML5 with Firefox. Presumably Edge uses that by default, as I'm sure I wasn't given any choices here either.

The reason I don't just ignore the message is because I do indeed get stutter problems with Firefox (which it seems is using Flash - don't recall making a choice). So thx, I'll get round to seeing how to try HTML5 with Firefox. Presumably Edge uses that by default, as I'm sure I wasn't given any choices here either.
cor-el
  • Top 10 Contributor
  • Moderator
17575 riešení 158975 odpovedí

What player is Firefox currently using if you check that via the right-click context menu of the player area?


You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

What player is Firefox currently using if you check that via the right-click context menu of the player area? ---- You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ----- You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Windows Vista and later)<br>https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox *disable hardware acceleration in the Flash plugin<br>https://helpx.adobe.com/flash-player/kb/video-playback-issues.html *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting