Vyhľadajte odpoveď

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot shut down or open ff and it is preventing my MAC book from shutting down . Cannot delete and reinstall because it is open

  • 9 odpovedí
  • 18 má tento problém
  • 1046 zobrazení
  • Posledná odpoveď od Dmacfanatic

more options

I am using OS El Capitan 10.11.1 and a mac book pro mid 2014. Force Quit does not work. There is the little black dot under the icon showing that FF is open, but if I click it nothing happens. I am literally stuck. I ma o computer whizz kid, so any suggestions/help gratefully received. Thanks

Vybrané riešenie

Do you have the Firefox icon on your quick launch? Close Firefox. Right click on the icon and select Open New Tab. Sometimes this works. If it opens, close it by Menu > File > Exit.


Close everything else, then press the power key until the computer is off.

Čítať túto odpoveď v kontexte 👍 1

Všetky odpovede (9)

more options

Vybrané riešenie

Do you have the Firefox icon on your quick launch? Close Firefox. Right click on the icon and select Open New Tab. Sometimes this works. If it opens, close it by Menu > File > Exit.


Close everything else, then press the power key until the computer is off.

more options

FredMcD said

Do you have the Firefox icon on your quick launch? Close Firefox. Right click on the icon and select Open New Tab. Sometimes this works. If it opens, close it by Menu > File > Exit.

Close everything else, then press the power key until the computer is off.

FredMcD said

Do you have the Firefox icon on your quick launch? Close Firefox. Right click on the icon and select Open New Tab. Sometimes this works. If it opens, close it by Menu > File > Exit.

Close everything else, then press the power key until the computer is off.

more options

Thank you Fred McD, problem resolved now!!

more options

Is everything working properly now?

more options

Yes thank you, all resolved!

more options

Good to hear, safe surfing.

more options

This does not solve the problem in the long run. Firefox resists all efforts to force quit it also. It will not allow the Macbook to shut down. If you have to shut down the computer to get it to exit the program it is no fix. The developers need to fix this with the next release.

more options

Dmacfanatic

Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

more options

I went to the page you suggested but it was the same as this page.