Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Firefox won't let me click "Okay I understand the risks.

  • 1 odpoveď
  • 1 má tento problém
  • 9 zobrazení
  • Posledná odpoveď od cor-el

more options

When I click technical details, it just gives sec_error_unknown_issuer??? I can't fix it!

All Replies (1)

more options

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

There is security software like Avast and Kaspersky that intercept secure connections and send their own certificate. If you have Avast then try to disable HTTPS scanning in Avast Web Shield.