Firefox has turned to junk. Keeps locking up & going to a black screen!!
It was working fine until about 3 months ago. One day it worked fine & the next day it problem started. Then right in the middle of doing anything it just locks up & the screen goes black. Cannot even close it because there is no way to select close even after clicking the x in the right corner. The only way to get out of it is to turn my computer off & then restart it. And before you even bring up the add 0ns, I have turned them ALL off & even REMOVED completely EVERY add on & it still does the same thing. And there is no time frame on when it happens. It might be 5 minutes or it might be 7-8 or more hours. I have submitted probably 100 or more problems reports. Heard nothing, just a screwed up browser that keeps creating more work cause I loose everything I am working on & have to start all over again & God forbid I am on Facebook or Twitter or Google+ & looking a post &/or threads, because I loose my place & have to start all over trying to find the thread I was reading, if I can. Oh. And I have deleted & reinstalled Firefox at least 3 times. I am now looking for another browser to replace it. So I can get rid of the piece of junk.
Všetky odpovede (13)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem. We have other test that can be carried out if no result
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Date Submitted bp-fee31639-f87d-4ac2-adbc-de4cf2150725 7/24/2015 8:38 PM bp-6a5cfbb1-a64b-406e-906f-d97c72150725 7/24/2015 8:38 PM bp-9a10e90b-5c39-4d5d-9df7-516b02150725 7/24/2015 8:35 PM bp-53563fbf-fb96-408f-8972-ae18c2150725 7/24/2015 8:35 PM bp-e6c0196d-bb0d-461b-96ff-7d45f2150616 6/16/2015 2:33 PM be4e7bb6-3547-4d22-85a8-c5d7c65b46bb 6/2/2015 9:31 AM d2d78c56-b0e4-4ecc-ae56-886bd663fcdd 6/2/2015 9:31 AM 43b065e4-86ef-48c8-af19-aebcf830acb4 6/2/2015 9:15 AM a1f66be6-0ff2-4169-9291-efb2f5a95969 6/2/2015 9:10 AM 1d0704e9-29a3-40be-a45a-74b5091fc9aa 6/2/2015 9:10 AM e082ca96-4409-4e37-80a8-9d5df683642c 6/2/2015 8:10 AM 3dea1b67-4dfc-4a85-a6d1-7862090abe1e 6/1/2015 9:39 AM 556534e6-e50c-4896-aca3-c7f6c47d7c47 5/31/2015 10:21 AM 751e1675-a739-4a25-8f16-e6f6f612e738 5/30/2015 8:04 AM ecfe750c-f232-493c-b25e-49f1dd00ea0f 5/29/2015 7:58 AM 0388d224-7a00-4bd1-a009-c07a8dbabc00 5/28/2015 9:05 AM a0d31bd9-5131-4c86-be42-f11b46a51875 5/27/2015 8:59 AM fcf7458d-e64d-41ad-b292-c115c74ba9b0 5/26/2015 8:20 AM c1ad9e7d-c22f-4a17-ab6a-7c01b48e6ccf
That is a problem with a plugin:
Firefox 38.0.1 Crash Report [@ npfirefoxtracker.dll@0x2d772 ] plugin Nielsen FirefoxTracker Plug-in Version:1.0.0.0 Filename:npfirefoxtracker.dll
You will have to disable this plugin in Firefox and check the software that it belong to.
Process Type: plugin Nielsen FirefoxTracker Plug-in
Totally removed it from my computer. Still locks up. As I stated before, I have removed ALL plug ins previously & it still locks up, so it is not a plug in causing the problem. If there are no plug ins installed, a plug in causing the problem.
I went 1 step farther & removed EVERY plug in from Firefox. There are NO plug ins running or attached to Firefox. Guess what; STILL LOCKS UP!!!!! So much for the problem being with a plug in. Must be with Firefox, but no body will admit it. Time to get rid of it!!!
The only way to "get rid" of a plugin is to remove its program.
I thought that is what I just said that I had removed ALL of the plug in from Firefox & my computer. Let me be more plain. I HAVE NOTHING RUNNING IN FIREFOX. It is totally bare. No difference that starting in safe node, in which by the way, it still locks up.
Do you have any recent crash reports available?
You can check if they have a different signature that doesn't include npfirefoxtracker.dll by clicking each link on the about:crashes page.
I very seldom get a crash report because FF just locks up & the only way to get out of it is to shut my computer down & restart it. The last I have is from 7/25/15 & it has already been sent.
Upravil(a) whatever5000000 dňa
Install AdBlock Plus, and NoScript. My settings for NoScript:
Options / General / [check] Reload the current tab only
Options / Embeddings / [un-check] Ask for confirmation before temporarily unblocking an object
Options / Notifications / [un-check] Show message about blocked scripts . . . always bounces in, distracting, not something I look at
Options / Notifications / [un-check] Place message at the bottom . . . have it at the top
Options / Notifications / [un-check] Display the release notes on updates
- * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
NoScript toggles scripts on and off, as necessary. It can keep videos from auto-loading . . . https://addons.mozilla.org/en-US/firefox/addon/noscript/?src=hp-dl-mostpopular
If something on a page is not working, just temporarily disable NoScript, or disable Adblock Plus . . . You have to keep this in mind all of the time if you use these Add-ons.
From what I have been reading from other posts on this forum, the issue may be caused by the clear history settings. It was suppose to have been fixed in v30.
Type about:preferences#privacy <enter> in the address bar.
The button next to History, select Use Custom Settings.
At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.
This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}