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I created a Firefox account but when I try to sign in to sync i get a blank grey screen

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I can't access it through Options/Sync either. That just gets me a message saying "determining your account status..." which never goes away. I have refreshed FF, checked I am signed in to FF and checked around on Google for any possible solutions but no luck.

Vybrané riešenie

Try to delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

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Všetky odpovede (4)

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Hello,

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Thank you!

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Here are screenshots of what I get if I click on either "Sign In To Sync" or if I try to access Sync via the Options panel. These stay like this no matter how long I wait. A refresh of Firefox has not helped, and I am completely up to date with my FF. I am on Win7.

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Vybrané riešenie

Try to delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

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Just doing the first two things (deleting the signed in user file and the weave folder) did the trick! Thank you so much!