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After Firefox uninstall, a reinstall hangs

  • 6 odpovedí
  • 3 majú tento problém
  • 39 zobrazení
  • Posledná odpoveď od Yabadabado

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Firefox was having trouble on windows 8.1. I had been using it for about a year, getting regular updates. Something went wrong, about the profile being bad. I uninstalled Firefox, deleted any Firefox dirs, rebooted. Now when I try to reinstall, it hangs. I know now that I probably didn't go through the proper steps to resolve the profile issue but now I just want to know what to do so I can reinstall successfully. Is there something else I need to remove? Thanks

Všetky odpovede (6)

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Follow instructions here, I would suggest deletion of entire mozilla folder in appdata.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

If you want to save bookmarks and passwords, copy out relevant files before deletion.

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Thank you, but I have already done that.

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This is very strange.

I can only offer two suggestions independent of each other:

1. try download the full package here ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/en-US/ and try to install it.

2. try download a zip package, since it needs no installation, it may pass your problem, unfortunately, mozilla only offers zip for beta and nightly, not released version. ftp://ftp.mozilla.org/pub/mozilla.org/firefox/candidates/37.0b3-candidates/build1/

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ok, ill have to try this later. Thank you so much for your help. I will post results when I have time to get back to it.

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The exe seems to hang and if I try to delete the download file, it says its being used by 7z setup SFX 32 bit. ( Firefox Setup 36.0.1.exe). So I kill the 7z setup, delete the file and try again. Tried rebooting between. No difference. I'm not sure which files to pull down for your 2nd suggestion.

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This problem has been solved. It turns out it was a wireless modem issue. I had to change the Radio broadcast channel from Auto Detect to 1. It was strange because all of my other wireless connections were working IPhone, Netflix, friend's IPAD, etc. Once I connected the Ethernet cable to my pc/modem, it worked, so it was a wireless connection issue from my laptop. I'm sure the initial suggestion would have fixed it. It was just bad timing of a different problem. Thanks! I have Firefox back!