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highlight, copy & paste. When I send the copy, the original is also sent. Resulting in 2 emails being sent

  • 2 odpovede
  • 1 má tento problém
  • 5 zobrazení
  • Posledná odpoveď od the-edmeister

cwhereford
cwhereford
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I am not exactly when this happened, I suspect the month of December. I have been a customer for several years, having no problems until recently, I have not done anything on this end and cannot resolve this without your help. When I highlight & copy...everything appears to be correct, so I send it, always to myself with BCC to contacts to make it original and not send any information from the original email/article and pass on any personal info from the original email. I have always done it this way and been able to disseminate information and emails until recently. Please advise

Carl H.

Please see original question for problem.

I am not exactly when this happened, I suspect the month of December. I have been a customer for several years, having no problems until recently, I have not done anything on this end and cannot resolve this without your help. When I highlight & copy...everything appears to be correct, so I send it, always to myself with BCC to contacts to make it original and not send any information from the original email/article and pass on any personal info from the original email. I have always done it this way and been able to disseminate information and emails until recently. Please advise Carl H. Please see original question for problem.

Všetky odpovede (2)

Adriel
Adriel
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Hello Carl H. ,

Please try our Refresh feature specially designed for Firefox.

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

the-edmeister
the-edmeister
  • Moderator
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Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Mozilla Thunderbird, let us know and we can move this thread to the Thunderbird queue. This question currently is in the Firefox queue for answers.