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why does Facebook not open

  • 2 odpovede
  • 2 majú tento problém
  • 3 zobrazenia
  • Posledná odpoveď od ceemark

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I have reset every possible option on Firefox, opened in safe mode updated to the latest version. I have done exactly what the reset options have said. Facebook will still not load, it loads in every other browser.

I have reset every possible option on Firefox, opened in safe mode updated to the latest version. I have done exactly what the reset options have said. Facebook will still not load, it loads in every other browser.

Všetky odpovede (2)

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Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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I have followed these instructions to the letter, and I am still not able to open Facebook, all I get is this message. Facebook works on both my ipad, iphone, on IE, and Safari on PC. This problem has been on going for more than 3 months, I cannot believe that many other people are having the same problem, and Mozilla just send out the same stock answer. Clearly there is something else wrong. This is the message that I receive: The connection has timed out

The server at en-gb.facebook.com is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.