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Firefox crashes repeatedly since Version 29 was intalled

  • 9 odpovedí
  • 7 má tento problém
  • 2 zobrazenia
  • Posledná odpoveď od FredMcD

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Hi All, I've had at least one crash per week since Version 29 went live. I'm not too happy, especially since the recent crashes seem to have cost me some time periods of my recent History which I might need for tracing references for my writing.

here is the most recent list of crashes: Report ID Date Submitted bp-02ebfba6-e733-41f2-9961-d8a4e2140606 06/06/2014 10:09 AM There was another crash on the 06/02/2014 but a report was not filed successfully cbc932d9-0337-4108-9676-c047e173b82c 28/05/2014 10:13 PM bp-47b94595-4722-4630-a57c-0cb632140516 16/05/2014 10:14 AM c7fee67b-cbcf-400c-8bb9-bc1c7359afe8 13/05/2014 8:58 AM af662bb7-faf3-4718-9761-afc21505f5af 08/05/2014 3:53 PM bp-96925417-695c-4345-a9fd-d42202140503 04/05/2014 7:32 AM bp-c75a4b9d-3d41-4a5b-ae43-4cc132140321 22/03/2014 9:47 AM be7a4d32-a2b6-4703-8ad5-0e3801fc0126 06/02/2014 2:18 PM

As you can see from the dates the frequency of crashing is way up since the start of May. I know it is only once a week or so, but it is still very annoying - especially when information is being lost. This is bugging me a great deal. I know I have skipped some of the advised steps in the https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help web page. but what I'd really like is some clue as to why this is happening. Unfortunately my experience with computer programming only goes so far and I am finding the text of the crash reports incomprehensible - perhaps someone on here could have quick look and see if they can spot something significant. I will say that I am also getting increasing memory usage over time and I have had some hangs and slowdowns during this month as well.

I am beginning to wonder if Firefox has just out specced itself beyond the reach of my seriously old hardware - if this is the case Just tell me and I'll see if I can drop back to an earlier version as I don't like the interface on V. 29 in any case - I have had to use the add-on Classic Theme Restorer to get back to something I can live with and it still doesn't look quite right to me. I should point out that I have Asperger's Syndrome and I cope really badly with changes in my visual environment,

Yours Sincerely, Kaelkitty. .

Edited to add: As far as i can tell, all plug ins and extensions are up to date. I can't update my drivers any more for this system as no new ones are being produced for this hardware.

Hi All, I've had at least one crash per week since Version 29 went live. I'm not too happy, especially since the recent crashes seem to have cost me some time periods of my recent History which I might need for tracing references for my writing. here is the most recent list of crashes: Report ID Date Submitted bp-02ebfba6-e733-41f2-9961-d8a4e2140606 06/06/2014 10:09 AM There was another crash on the 06/02/2014 but a report was not filed successfully cbc932d9-0337-4108-9676-c047e173b82c 28/05/2014 10:13 PM bp-47b94595-4722-4630-a57c-0cb632140516 16/05/2014 10:14 AM c7fee67b-cbcf-400c-8bb9-bc1c7359afe8 13/05/2014 8:58 AM af662bb7-faf3-4718-9761-afc21505f5af 08/05/2014 3:53 PM bp-96925417-695c-4345-a9fd-d42202140503 04/05/2014 7:32 AM bp-c75a4b9d-3d41-4a5b-ae43-4cc132140321 22/03/2014 9:47 AM be7a4d32-a2b6-4703-8ad5-0e3801fc0126 06/02/2014 2:18 PM As you can see from the dates the frequency of crashing is way up since the start of May. I know it is only once a week or so, but it is still very annoying - especially when information is being lost. This is bugging me a great deal. I know I have skipped some of the advised steps in the https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help web page. but what I'd really like is some clue as to why this is happening. Unfortunately my experience with computer programming only goes so far and I am finding the text of the crash reports incomprehensible - perhaps someone on here could have quick look and see if they can spot something significant. I will say that I am also getting increasing memory usage over time and I have had some hangs and slowdowns during this month as well. I am beginning to wonder if Firefox has just out specced itself beyond the reach of my seriously old hardware - if this is the case Just tell me and I'll see if I can drop back to an earlier version as I don't like the interface on V. 29 in any case - I have had to use the add-on Classic Theme Restorer to get back to something I can live with and it still doesn't look quite right to me. I should point out that I have Asperger's Syndrome and I cope really badly with changes in my visual environment, Yours Sincerely, Kaelkitty. . Edited to add: As far as i can tell, all plug ins and extensions are up to date. I can't update my drivers any more for this system as no new ones are being produced for this hardware.

Upravil(a) Kaelkitty dňa

Vybrané riešenie

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

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Všetky odpovede (9)

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The latest crash shows an out-of-memory problem with 92% of system memory filled. While the developers are constantly working on improving Firefox's memory management, it sometimes reaches a point of no return.

You probably noticed Firefox or Windows getting sluggish some time before the crash. That's a good time to consider shutting down Firefox and starting it up again (using Restore Previous Session from the History menu, assuming you do not clear history at shutdown and the windows were not private windows). Or if you can't shut down, perhaps you can close a bunch of tabs?

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Thanks for the confirm that this is an out-of-memory problem. Now all I need to know is why this started happening with Version 29? V28 was pretty good - I think I only crashed twice in the whole of the three months I was using that version.

I AM thinking seriously about getting a new computer sometime soon as I seriously need a bigger hard drive. I would prefer to hang onto Vista as I have legacy software issues with Kodak Easyshare, my DOS database program, and a couple of other programs which may not run under Win8. I usually work with Easyshare, Firefox, and a number of Notepad files running at the same time, sometimes with an Open Office document as well. If anyone could advise as to what would be a good specification which would avoid these problems in the future I would be very grateful.

Yours Sincerely, Kaelkitty.

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Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151

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Vybrané riešenie

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

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Thanks for the heads up re Shockwave V 152 was only installed a day or so ago. and I haven't had the browser turned off since then. I've just tried re-starting Firefox but it is still there so I've disabled V151 via the Add Ons Menu. I'll see what happens next time I play a game on Miniclip (which is pretty much the only site I go to where it gets updated.

Edited to fix typo.

Upravil(a) Kaelkitty dňa

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OK, I've killed off the Hardware acceleration in Safe Mode and come back to normal mode and I think it is better. I've spent the better part of the hour trying to do things which will annoy the browser, like open extra programs and playing computer games and the system does seem a bit more responsive than normal. I'll have to leave the browser running longer for a true test of the memory drain effect - some of the crashes have happened while I have been away from the computer for a protracted period.

Thanks for all your help, both of you. I'll be marking this as solved for the moment, but I'll come back and start a new thread if I need to do so.

One final thing before I go. When I came back to normal mode from safe mode, both version of Shockwave were disabled, instead of just V151 - How can I uninstall the superfluous older version?

Ciao, Kaelkitty.

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Flash is notorious for not cleaning out the older version as part of an update.

Grab the uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then reinstall the latest version of Flash. It's a "pain", but the only sure way to get rid of the older versions of Flash and lessen the probability of issues with those old versions.

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Oops - I think you meant Shockwave for Director, not Flash, Flash is OK AFAIK. SfD is a separate media player only used for some older games. I think I've fixed it - I managed to uninstall the older version from my Control panel so all should be good now.

For some reason I have a mental block about add-ons and extensions - If I only encounter them within the browser I tend to think you can only uninstall them from within the browser, and I completely forgot about the existence of the control panel access! DUH!

Sorry to be such a twit, and thanks again, Bye for Now, Kaelkitty.

Upravil(a) Kaelkitty dňa

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Don't worry about it. Here is a funny story. I just graduated from one year computer programing school when I got a job as a monitor. I was being taught how to use the computer by the guy installing the system. Well, one of the programs that was in the system was not working properly. The input went in fine, but the output was showing the wrong information. Well, I had some time, so I printed out the program and went thru it. After a time, I found the error. One of the variables in the program was changed at one point. But at the point the information was to be displayed, the variable was not changed back. I went to the installer and showed him what I found. Now, this guy had been doing this kind of work for 20 years, while I just got out of school. So you can guess how that conversation went. To make a long story short, I convinced him to edit the program my way. It Worked ! !