Thunderbird Community Forum

I've been using Thunderbird for years but suddenly as of yesterday it's stopped receiving messages. First it told me my password was incorrect. Ever since then when I try to click "Get Messages," it simply has no response at all. Nothing happens. I went into my Thunderbird password settings, and upon seeing that the incoming-message password had for some reason reverted to an old, obsolete password, I corrected it and saved the correct one. I've checked several times and the passwords are correctly saved now. But this did not fix the problem. When I click "Get Messages," nothing happens. My Thunderbird is connected to my Earthlink account, which is working fine. When I go into Earthlink, I am able to send and receive messages as normal. So the problem is not with Earthlink but with Thunderbird.

I have used Apple Mail, GMail and Outlook; i am hoping that Thunderbird will achieve (relative) zero inbox.

My objective is to create an inbox that observes established rules/filters and directs my emails into the appropriate folders. I was hoping that Thunderbird would achieve this objectives but I have so far been unsuccessful.

I would be happy to screenshare with an appropriate technician in order to resolve this issue as its becoming increasingly frustrating.

I have a new computer and I am loading my email accounts into TB. One of them loaded perfectly but the outlook account has been trouble. I have read several forum questions/answers and tried all of the suggestions with no help. I will attach a screen print of the page I get when prompted to enter password credentials. I cannot go further until I can get TB and Outlook to communicate so I need help. I don't want to use Outlook as an email server if possible.

This is Ellen. I tried restarting Robert's ( my late husband) computer after it crashed and I got the message about Thunderbird's inbox folder not being able to be opened because it is in use by some other operation. It is an old Mac Mini running 10.13 and it says TB is 115.18.0. I don't update it because I don't think his OS can handle anything newer. I just looked and my Mini with an M1 chip (4 y/o?) is running 140. something.

How do I get it to quit whatever it is hung up on? His email is coming in ok on my iPhone.

Robert was a sculptor who made large kinetic works and a lot of his work is still on this computer.

Please help me get out of this mess. I think it has happened before.

Ellen

My ISP has made a change for "third-party" accesses to its e-mail (which still works fine on its own website e-mail access page). I need to check my Username, Password, SSL, Protocol, Incoming & Outgoing Server Ports. BUT I don't see on my Thunderbird page where to find these: it's my preferred way to do e-mail! Where are they??

It says that the folder is in use by some other operation. I tried a Force Quit and a restart and neither worked. Please help.

His OS is 10.13 and his TB is 115.18.0. He kept the old Mini because he was running an ancient version of Photoshop that ran a plugin that is not available for Adobe Creative Cloud.

Robert was a sculptor who did large kinetic work and much of his work is still on that computer.

I am still getting his email on my iPhone, so I don't know what is going on. Unfortunately, I haven't saved his email history on my iPhone so when someone answered a similar problem a couple of years ago, the only place that email would reside is in Robert's inbox on his Mini, which I can't open.

Many thanks for your help.

Ellen

Thunderbird 148+ on Windows 11 repeatedly prompts for the password when synchronizing an Exchange account (professional) configured with the native Exchange support (no add-on installed).

The account only offers “NTLM” or “Normal password” authentication methods. OAuth2 is not available in the account settings.

During synchronization, Thunderbird asks for the password separately for many folders. However, clicking “Retry” usually works immediately without changing the password, and manually re-entering the same password also works.

The issue then reappears for the next folder, causing continuous authentication prompts (I have many folders...).

Actions already tested:

• deleting saved passwords and tokens,
• deleting/renaming key4.db and logins.json,
• restarting Thunderbird,
• recreating the account.

The problem persists.

This looks like an authentication/session handling issue rather than an actual invalid password.

There is a post from Mozilla which said your comments were written by a bot. The problem is that there is no access to the comments through my iPhone even though I logged in with Robert’s email and password. I apologize profusely. But there is no way that I can respond instead of creating a new subject.i’m normally reasonably capable of running a computer.I have a 4 y/o M1 mini running some version of 16.

I have changed the website hosting company from my previous one to scalahosting.com, which in turn appears to be using grok.viawebhost.com as their mailserver.

I was a user of Eudora 7.1 for many years, but because of this change of hosting company, the Eudora email program would not connect to the Scalahosting site.

Thus I was forced to change to Thunderbird. After reading several webposting on this matter, I found and uploaded V17.0.9 and proceeded to convert the Eudora email, filters and addresses to the Thunderbird format.

This was not an easy task, and even with Google's AI assistance, I had to restart several times, but as of today - mid-Jun I have now completed the task of cleaning up all the email, installing the correct headers, etc that allows the Thunderbird program to open and correctly display all of those email without any problems.

I further cleaned up and corrected all of the Eudora filters to the TB format and now have those filters in TB to be able to be installed and correctly are accepted by the TB program.

Like wise with the contact addressee that were in the Eudora NNdbase.nnt file were cleaned up and correctly installed in the TB program.

However, the current status of the TB program is that it does not seem to be able to connect to the Scala Webhosting email site at grok.viawebhost.com. Enclosed is a pic of the supposed correct set up for the STMP at Port 465.

The other Port info from Scala is: POP3 - 995 (SSL) IMAP - 993 (SSL)

But I am not sure what else I need to do to correctly set up this older version so that I can start the collection process of the most recent emails sitting in the mailserver.

Further, it was suggested that I need to update the TB V17.0.9 to the most recent V151 by following the below sequence of updates:

According to Mozilla Support Documentation, this is the exact, official sequence to migrate safely from a legacy version:

Step 1: Run V24.8.0 (32-bit) (This updates the raw database schema out of V17. Upgrades the raw Mbox structures.)

Step 2: Run V45.8.0 (32-bit) (Stabilizes the folder indexing schema.)

Step 3: Run V52.9.1 (32-bit) (The final 32-bit staging version.60.9.1 (64-bit). Migrates the architecture to 64-bit processing.)

Step 4: Run V60.9.1 (This is the critical gatekeeper version required to unlock modern automatic profile conversion).

Step 5: Run V78.14 (This shifts the mail indexing formats).

Step 6: Run V102.15.1 (This modernizes the folder structure configurations).

Step 7: Final jump to V151.0.1 (Updates the background engine to current web standards).

I am looking any advice or suggestions from the Community that can assist me in completing this conversion to the TB program and get it fully functional so I can connect to the Scala Hosting mailserver.

Many thanks in advance for your assistance.

/s/ James T Saint

Mozilla suddenly says "The certificate for mobile.charter.net does not come from a trusted source." It will not let me get my emails. Is this a problem with Thunderbird or Charter (Spectrum) I am able to receive email on my I Phone. I do not know which Thunderbird version and can't find it using your instructions. Help please

When I try to send an email via Thunderbird using my email account it errors out with a smpt error. I went in and deleted all the passwords (like it said online) to force a screen to pop up. Then I closed Thunderbird and restarted it with no success.

I rescue dogs, puppies, then I do the best I can to find the best homes and families that I can for them . I use Craigslist where the don't want you to give them away for free . You are allowed to ask for a small rehoming fee . Some of these people ask for $500 dollars or more . That's not a "small rehoming fee in my world ". I say "if" they can reimburse me for the puppy's shots I'd appreciate it , but that is all . I don't believe you have to have a lot of money to care for a dog .Well my philosophy has been getting my adds flagged and taken down almost as soon as they go up . Which means my puppies don't get adopted when they are the most adoptable . I have reviewed their rules a number of times and I don't believe I violate them .I've changed the wording of my add to closely match other ads on the site but still I get flagged by other users and taken down. I am begging to believe it's from puppy dealers/sellers trying to make a buck and my puppies are cheaper .I don't want money for them I want homes , good homes .So I need a new email so they won't flag me .I suppose I might have to change it relatively often.....is this possible ?

After system complete reinstallation Ubuntu 24.04 it is not possible to send mails with SMTP Server. Receiving messages is possible!! Two fault Messages happen, I've two SMTP servers: 1. No connection to SMTP possible 2. Server timeout

And yes, I've checked nearly everything what's to find in the internet, reinstallation, change and check settings and passwords, together with the specialist from my provider. Also my provider is not able to find a mistake. As I've found out in the net, there are sometimes problems to connect to SMTP, but no solution found. Is there some security in the UBUNTU system, which blocks the SMTP connection or is this a bug from Thunderbird? Thanks in advance Andreas

Running Win10, all the sudden I'm getting Not Responding messages, failures to connect to server, and slow deleting of emails. I tried everything: uninstalling/reinstalling; running on troubleshooting mode; checking compatibility. Nothing works. Any ideas?

Thank you