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  • Solved

Most Google tools are unusable because the content appears completely black.

Hello, For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not). As soon as a document (usually an editable… (read more)

Hello,

For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not).

As soon as a document (usually an editable or navigable area) is opened on the page, it appears completely black. Interactions work correctly at first glance (it's possible to click, write, interact with content that isn't displayed. The problem seems to be purely visual.

I've encountered the problem in all Google Sheet or Docs documents (including when I'm making a new one) and on Google Maps, regardless of location (in the case of Google maps, a notable point is that the map is displayed and then turns black after one or two seconds).

I don't have this problem on another browser, I have it in PM.

Do you have any ideas on how to find the cause and fix the problem?

Have a nice day!

Asked by Myra 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

Keeping a page in focus in the background whilst playing a video game.

Dear support person, When streaming video games on multiple platforms i use a dock from a website called social stream Ninja. This opens a browser page that shows chats … (read more)

Dear support person,

When streaming video games on multiple platforms i use a dock from a website called social stream Ninja. This opens a browser page that shows chats from 3 platforms, Twitch, Youtube and Kick. I have a dual PC setup, so i game on the first PC with the second PC running the actual stream through a capture card.

When i go into SteamVR, i add a desktop panel with that exact dock/webpage on firefox, but the page "pauses" and chat doesn't update anymore. I thought this was a focus issue, so i tried this plugin = Always active Window - Always Visible

Sadly FireFox still doesn't update the page, therefore stream chat doesn't show up, the page pauses. A sort of work-around is running the game in borderless window, but this is VR, and eats up quite the bit of performance, fullscreen is preferred. The borderless window works on Assetto Corsa VR, but on Dirt Rally 2 VR it doesn't, so I really need FireFox to update the page in the background.

I've been tearing my hair out trying to find a solution, the 'focus' plugin was my best idea.

Any chance you could help me?

Kind Regards,

Carlo

Asked by CarlosGaemz 1 week ago

Yahoo on Firefox drops connection but doesn't on Google.

In the last 2 weeks you tube or yahoo on firefox either times out or drops about 30 minutes in but when I use you tube or yahoo on Google I don't have this problem. Is t… (read more)

In the last 2 weeks you tube or yahoo on firefox either times out or drops about 30 minutes in but when I use you tube or yahoo on Google I don't have this problem. Is there a problem with an extension or security issue that would cause this? Did an update cause this? It's frustrating. It's been happening to my husband on his desktop also. It will tell us we're not connected but when I go the the router it shows connected. I have to exit out of the browser and reload and everything is fine for about 30 minutes and then I have to exit and reload which requires me to sign in again. Just wondering if an update caused this.

Asked by vgmiller100 1 week ago

Unable to connect to my online banking

Am unable to connect to onlinebanking.mynycb.com with Firefox but was able to connect with Microsoft Edge. Firefox msg. "Warning: Potential Security Risk Ahead" Seems li… (read more)

Am unable to connect to onlinebanking.mynycb.com with Firefox but was able to connect with Microsoft Edge. Firefox msg. "Warning: Potential Security Risk Ahead" Seems like a bug in Firefox.

Asked by sigbear11 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

  • Solved

wrong location

Using Firefox (current version), when I enter a search including '....near me' into Google Maps OR Bing Maps - I get a map far, far away from my location. Using Chrome, t… (read more)

Using Firefox (current version), when I enter a search including '....near me' into Google Maps OR Bing Maps - I get a map far, far away from my location. Using Chrome, the same query returns a correct location My Windows 11 default location is correct. This began a few days ago

Asked by Michael Weis 2 weeks ago

Answered by Michael Weis 2 weeks ago

Lost Bookmarks following Microsoft upgrade (?)

Lost Bookmarks after Microsoft upgrade(?) Since I'm using the latest version of Windows I don't know what to call what happened that came by way of Microsoft. So far as I… (read more)

Lost Bookmarks after Microsoft upgrade(?) Since I'm using the latest version of Windows I don't know what to call what happened that came by way of Microsoft. So far as I know, I'm the only one reporting this. It would seem that if this was a change initiated by Microsoft it should have affected millions of users.

Asked by Mozilla 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Sound looping bug

A strange bug seems to have reappeared in Firefox 135.0.1 on Windows 11... If I'm playing a YouTube video in the browser, and then reload the tab, the last fraction of a… (read more)

A strange bug seems to have reappeared in Firefox 135.0.1 on Windows 11...

If I'm playing a YouTube video in the browser, and then reload the tab, the last fraction of a second of audio from the video will play on loop. It doesn't stop until new audio is sent to the WDM audio device (from any application).

The same thing can happen while seeking through a video. When the video playback resumes from the seek point, the new audio clears the stuck audio loop from the previous segment.

While I appreciate the unintentional tribute to Max Headroom, it does get a bit annoying.

Has anyone else encountered this?

Asked by womagrid 2 weeks ago

Bug with Google maps website and touchscreen on windows 11

dunno if this is the right board, but here goes... I discovered a bug with Firefox and the pen/touchscreen on my lenovo X1 tablet. Using the touchscreen, move the map, … (read more)

dunno if this is the right board, but here goes...

I discovered a bug with Firefox and the pen/touchscreen on my lenovo X1 tablet.

Using the touchscreen, move the map, map works as it should. Can pinch to zoom, ect.

Switch to the pen, map works with pen.

Touch the screen again and Google maps doesn't respond to touchscreen anymore, only the pen, and refresh does not fix it. I have to close and re-open maps in a new tab.

In chrome, this does not happen. Only in Firefox.

Asked by Eric Latour 2 weeks ago

Last reply by Eric Latour 2 weeks ago

Bookmarks,short cuts, passwords, history, ALL GONE!

After using Mozilla / Firefox for at least 30 years everything I had saved, bookmarks, history, passwords, shortcuts, are all gone! I need them back ASAP. I have a Mozill… (read more)

After using Mozilla / Firefox for at least 30 years everything I had saved, bookmarks, history, passwords, shortcuts, are all gone! I need them back ASAP. I have a Mozilla recovery key but cannot find in all your articles, where to enter it. Please explain to me where to enter the key and why after all these years everything I have accumulated is gone.

Asked by skaatah 2 weeks ago

Why won't it let me check the box to "open previous windows and tabs" on start in settings?

After downloaded the app I changed a lot of settings, including checking the box to "open previous windows and tabs" on start in settings, however next time I opened the … (read more)

After downloaded the app I changed a lot of settings, including checking the box to "open previous windows and tabs" on start in settings, however next time I opened the browser it didn't open my previous tabs and when I went to check the setting the box was unchecked and it won't allow me to check it. Why did this happen and how can I fix it? Note: IIRC, I changed all my settings and then created a Mozilla account and that is the only possible connection to this issue that I can think of.

Asked by loosh 2 weeks ago

Unable to connect to my account

Hello, I am not able to connect to my mozilla account. I write correct my password, and a code is sent to my email. I write to code but always the system gives me the mes… (read more)

Hello, I am not able to connect to my mozilla account. I write correct my password, and a code is sent to my email. I write to code but always the system gives me the message "Invalid code" or "Something went wrong. Please close this tab and try again."

Could you help me please.

Thank you

Asked by chariklis 2 weeks ago