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Trying to update from 10.4Fox

trying to update old version of Firefox but seeing error code: ssl_error_no_cypher_overlap and the message "no common encryption algorithm" on a MacBook Pro with OS 10.… (read more)

trying to update old version of Firefox but seeing error code: ssl_error_no_cypher_overlap and the message "no common encryption algorithm" on a MacBook Pro with OS 10.5.8 - - not the machine I'm using in order to seek help

Asked by Leonard Moniz 1 day ago

Last reply by James 1 day ago

Non-existent comments on a forum

I'm using the latest version of Firefox. A website I visit a lot - https://www.underconsideration.com/brandnew - uses the Disqus system in its comment section. The proble… (read more)

I'm using the latest version of Firefox. A website I visit a lot - https://www.underconsideration.com/brandnew - uses the Disqus system in its comment section. The problem is that no comments at all show up when viewed in Firefox, I have to switch to Safari just to read and engage with the comment forum. Why is this happening? Any ideas? Thanks.

Asked by robwalker920 2 days ago

Last reply by jscher2000 - Support Volunteer 1 day ago

how can i talk to tech support?

How can i talk to tech support? unable to share screen on both zoom and ms teams. also, limited function within browswer and zero access to both ms teams and zoom via app… (read more)

How can i talk to tech support? unable to share screen on both zoom and ms teams. also, limited function within browswer and zero access to both ms teams and zoom via application outside browser. per endnote tech support, the problem with either apple or firefox. i need to go through the process of elimination where is the problem originating.

Asked by Nicole Renae Marcy 1 week ago

Last reply by jonzn4SUSE 1 week ago

Firefox Auro updated and deleted all of my bookmarks. There is no option to recover bookmarks and syncing from another device isn't working.

All of my bookmarks have been disappeared with a new automatic update (9/22) and now I'm left with no bookmarks at all. My other devices were not synced because my work c… (read more)

All of my bookmarks have been disappeared with a new automatic update (9/22) and now I'm left with no bookmarks at all. My other devices were not synced because my work computer needed different links saved. Any easy options for recovery? The bookmark management tool shows no options to import bookmarks and clicking any of the restore or import options does literally nothing. This is a huge issue for work flow and is putting me out of schedule. Why would an update remove ALL bookmarks? Seems like a serious over look in function.

Asked by kostagkapellas 2 months ago

Last reply by nichole3 1 week ago

Performance Issue Report: Firefox Unresponsive with High Memory Usage on macOS

Dear Firefox Support Team, I am writing to report an issue I’ve been experiencing with Firefox on my MacBook Air (M3, 8GB RAM). Recently, Firefox has been becoming unres… (read more)

Dear Firefox Support Team,

I am writing to report an issue I’ve been experiencing with Firefox on my MacBook Air (M3, 8GB RAM). Recently, Firefox has been becoming unresponsive quite often, and the Activity Monitor shows significantly high memory usage. For context, I typically have two Firefox windows running simultaneously, with approximately 5 tabs open in each window (10 tabs total). This is when I notice the performance degradation and high memory usage.

To help you investigate, I’ve attached:

  • A screenshot of the memory usage in Activity Monitor when Firefox is running.
  • A screenshot of the extensions currently enabled in Firefox.

I am open to suggestions, such as disabling or removing certain extensions if they might be causing conflicts. However, I wanted to report this issue first to understand if this is a known problem or if there are optimizations planned for Firefox on Apple Silicon Macs.

Let me know if you need additional details, such as Firefox version, macOS version, or specific steps to reproduce the issue. I’d be happy to provide any information that can help resolve this.

Thank you for your time and assistance. I look forward to your response.

Best regards, Hemant

Asked by Hemant Tripathi 1 week ago

Last reply by TyDraniu 1 week ago

Privacy

How can I block Google and other sites from knowing everything I do on Foxfire? Every time I visit anything that has membership Google is there asking to sign me in. I th… (read more)

How can I block Google and other sites from knowing everything I do on Foxfire? Every time I visit anything that has membership Google is there asking to sign me in. I thought Foxfire was supposed to be somewhat private. Thanks!, Mark

Asked by marksg67 1 week ago

Last reply by TyDraniu 1 week ago

Shopping sites often freeze Firefox

Hi Community, Whenever I am shopping online on my Macbook (MacOS Sierra 15.7.2) Firefox will begin to freeze and then hang on the checkout page. I notice this happens mo… (read more)

Hi Community,

Whenever I am shopping online on my Macbook (MacOS Sierra 15.7.2) Firefox will begin to freeze and then hang on the checkout page. I notice this happens most often with Shop/Shopify websites. Can someone help? This behavior seemed to begin this year about 6 months ago. I end up having to go Safari and reload my page, find the items again, and then I can check out. So problem is something about Firefox and my machine.

Thank you,

SAnd

Asked by andshilpa 1 week ago

Last reply by Denys 1 week ago

A website is greyed out because it displays a message

Website: https://www.londonpicturearchive.org.uk/view-item?i=119810&WINID=1764158938344 (for example) On Safari I see there is a message overlay from the website sayi… (read more)

Website: https://www.londonpicturearchive.org.uk/view-item?i=119810&WINID=1764158938344 (for example) On Safari I see there is a message overlay from the website saying "press the command key to zoom the image". On Firefox, this message is not displayed, and the website is greyed out.

I have looked at all my settings: I can't see anything wrong. Any ideas?

Asked by Jane XNC 2 weeks ago

Last reply by Denys 1 week ago

Firefox menus

Hi, I have been a user of Firefox on Macs ever since it first appeared as many websites simply did not work with Safari. The latest version of Firefox is causing me a fai… (read more)

Hi, I have been a user of Firefox on Macs ever since it first appeared as many websites simply did not work with Safari. The latest version of Firefox is causing me a fair amount of grief however. The main Menubar now extends more than two thirds the way across my screen (M4 Macbook air 15") so that menus for the OS are now not visible. I have buttons for, WiFi, Bluetooth, Time Machine, Volume, Battery, Time, Spotlight and Keyboard Maestro, which I use on a regular basis. It works fine on my second monitor but obviously I don't carry that with me when I'm away from home :-) I do not use the Profiles, Tools or Help Menus at all, so is there a way to remove them easily and permanently? This would enable me to see all of my OS control buttons Thank You

Asked by pd.thomas 1 week ago

Last reply by Denys 1 week ago

NEED Help NOW !!!!

I need help !! I am sharing for the last 2 days with NO issues and today suddenly Mozilla will not send people to my site!!!! It's a black friday sale link to my te… (read more)

I need help !!

I am sharing for the last 2 days with NO issues and today suddenly Mozilla will not send people to my site!!!! It's a black friday sale link to my teachable account -- it's valid and offers good info !! HELP!! PLEASE -- I am a small biz Herbalist -- This is devastating to me.

Carol Little [email 1 removed]@gmail.com has been my email for years.

NOW. mozilla is saying it's my OLD email [email 2 removed]@sympatico.ca -- this is not valid now. Not used for over 2 years!!

HELP PLEASE

Asked by fabulousthankyou 1 week ago

Last reply by Denys 1 week ago

re: profiles issue

HI there, Glad you folks have included an update to the 'profiles'. However, I'm having trouble with it. I previously created two profiles using 'about:profiles' functio… (read more)

HI there,

Glad you folks have included an update to the 'profiles'. However, I'm having trouble with it. I previously created two profiles using 'about:profiles' function. However, only of them has mapped on to the new profiles feature. When I try to add a profile in the new way to do it, I can only create a new one, I can't transfer a pre-existing.

See attachments. One shows the new profile manager with the 'work' profile. The second shows the 'about:profiles' with both 'work' and 'life'. How to I add 'life' to the new profile manager?

Asked by GF - Work 1 week ago

Last reply by Denys 1 week ago