Showing questions tagged: Show all questions

XULRunner Error after Update

I am getting the following error after updating my Firefox installation: XULRunner This profile was last used with a newer version of this application. Please create a ne… (read more)

I am getting the following error after updating my Firefox installation: XULRunner This profile was last used with a newer version of this application. Please create a new profile.

I have tried creating a new profile and deleting the old ones, restarting Firefox, and even uninstalling Firefox and reinstalling it. The error still persists.

How can I get the error to quit popping up every time I open Firefox?

Asked by FirefoxUser2201 20 minutes ago

secondary email addresses

The system continues to tell me that my original email address is the primary address. That address has been hacked and I need to remove it and replace it. I am then told… (read more)

The system continues to tell me that my original email address is the primary address. That address has been hacked and I need to remove it and replace it. I am then told I need to add a secondary address before I can change. I go into the area where this is done and when I press add it says that the new address is already there. How do I get rid of the hacked address and replace it with the new one (which Mozilla does actually recognize!)?

Asked by Sylvia H 4 hours ago

Last reply by Amir Qureshi 42 minutes ago

Last update issues

Since the last update (was executed today in my case 16-07-2024), firefox has been very slow and freezing and crashing. Also, somehow it is the only browser that can't ha… (read more)

Since the last update (was executed today in my case 16-07-2024), firefox has been very slow and freezing and crashing. Also, somehow it is the only browser that can't handle yahoo finance new charts and keeps freezing....so many issues in a short span of time, please check. I have tried other browsers and things seem to work fine there, so, it is not my computer or OS.

Asked by a.hassona 2 hours ago

Last reply by Amir Qureshi 49 minutes ago

Firefox for 2 accounts

I have Firefox on 2 computers. One is for my wife. On her computer Firefox defaults to all my settings, including passwords and logins. When she tries to log into her acc… (read more)

I have Firefox on 2 computers. One is for my wife. On her computer Firefox defaults to all my settings, including passwords and logins. When she tries to log into her accounts, like CC and banking, everything defaults back to my settings.

How can I set up Firefox on her computer with only her settings?

Asked by khablow 1 hour ago

Last reply by Amir Qureshi 53 minutes ago

Weird malware affecting FF on Linux

Hi My GF just rung up, she is running FF 128.0 (64-bit) from Ubuntu snap on Ubuntu Linux 22.04.4 LTS (which I set up for her and use myself) She complained that wheneve… (read more)

Hi

My GF just rung up, she is running FF 128.0 (64-bit) from Ubuntu snap on Ubuntu Linux 22.04.4 LTS (which I set up for her and use myself)

She complained that whenever she starts up FF she gets a display about "MS Windows Defender" and ringing some allegedly Microsoft number together with a recorded message over and over.

I logged into her machine remotely using the SSH connection I've set up (Fiewalled so only I can do it), killed FF and she tried it again with the same result.

I told her go go onto Chrome for now, which she did without incident. On no account should she ring the number, which is obviously that of a scammer, although they would be confused by a Linux system.

In the meantime I had a look round the files on her machine. I couldn't find anything in particular, but I wasn't very sure where to look.

I tried deleting the contents of .cache/mozilla/firefox/0e35ujgr.default/startupCache and that enabled her to use FF again but I notice it got repopulated, seemingly with stuff relevant to Windows - however I see that exists on my system.

She almost exclusively uses Facebook on the system, I wonder if it is malware from a FB ad?

Has anyone got any idea about what this malware is, where it came from and what files I should remove from her system if it happens again.

Asked by John Collins 2 hours ago

eBay Stylesheet not working

On occasion, eBay styling breaks, leaving me with plain unstyled HTML. Photo below for example. This doesn't happen everytime, and it happens randomly. But once it has h… (read more)

On occasion, eBay styling breaks, leaving me with plain unstyled HTML. Photo below for example.

This doesn't happen everytime, and it happens randomly. But once it has happened once there's no good way of fixing it, and I often have to swap browser.

There have been a number of questions about this on support.mozilla, but all are archived. One of the suggested solutions is to disable tracking protection for the site, on the premise that eBay's tracking files are mixed in with their styling files, but disabling tracking protection does not fix the problem.

I'm using FF 128.0 on macOS Sonoma 14.5.

For me, the solution was to disable the disconnect.me browser extension.

Asked by Louis de Beaumont 3 hours ago

Firefox seemt to have made a huge error by "Firefox 128 sends data per default Data for Advert agencies.

16.7.2024 I read this German article: Firefox 128 liefert per Default Daten für Werbetreibende Mozilla lässt eine neue Technologie für "datenschutzfreundliche digitale… (read more)

16.7.2024

I read this German article:

Firefox 128 liefert per Default Daten für Werbetreibende

Mozilla lässt eine neue Technologie für "datenschutzfreundliche digitale Werbung" in den Firefox einziehen. Die Aktivierung erfolgt ohne Einwilligung der Nutzer.

Which means Firefox 128 Delivers per-default Data for Advert agencies. Mozilla allows a new technology for "Date protection friendly digit Advertising" on Firefox. The activation is without permission from the user.

This is not good at all. I am now thinking of rejecting Fierfoy and moving to Opera or similar. Why did Morzilla take this fatal step?

Asked by Bonzadog 4 hours ago

Last reply by Bonzadog 3 hours ago

Can hardly find back to my own post (Connect vs Support)

I recently posted a question in - as I thought - the Mozilla community/support forum. I don't exactly remember the link I went to, but since I am logged in to my browser… (read more)

I recently posted a question in - as I thought - the Mozilla community/support forum. I don't exactly remember the link I went to, but since I am logged in to my browser with a Firefox account, I could opt to log in to that forum with it, I didn't need to type my password, just click the button to use my existing account. So far so good.

I got an answer via e-mail. The email contained no plain link back to the post or answer. It contained a big green button "Mark as solved" and a link "This doesn't solve my problem", graphically positioned as to make it quite analogous to the big green button.

I didn't want to quickly mark the answer as either one, I wanted to go there to reply.

In the answer, however, the person answering me included a link to another post. I hoped that, clicking on this one, would - first of all - be of interest, and - secondly - lead me back to the forum in a neutral way so that I could find my own post there via my profile. Again, I clicked on a button to use Mozilla to login. Now I seem to have a second profile, the two are obviously not the same. Also, the forums don't quite seem to be the same. Support Mozilla vs Connect Mozilla. Why are they handled differently, why didn't I get the option to login with my firefox-account, when Connect Mozilla even gets my email adress automatically from it?

So, I had to try one of the buttons, they have different link addresses. I obviously tried the one that said "This doesn't solve my problem", and it plainly led me back to the answer on the (correct) forum and opened the replyform, also showing a button again: "Solved" and "This doesn't solve my problem". Why isn't the link in the email just labelled as linking you back to the forum, like "View thread" or "Reply to thread".

In addition I did not easily understand how to vote for the suggested idea in the linked post. A community manager had posted the reply that the post is now idea-status and that it is open to "votes (aka kudos)". No link or button to do it. Some scrolling around led my eye to an answer in the post to have one kudo, so I understood it had something to do with the like-button. Scrolled up to the original post, which did not have the word kudo on its like button, just a number. Hovering over it I finally got to know that I could give kudos by pressing this button. I got confused since several answers had this button. It was just a like-button to me, not the special vote-button that only appears if a manager opens the vote. Why is the manager text not just: "Vote (aka 'leave kudos') by clicking the like-button, which is now enabled."

Asked by mak2 3 hours ago

how we can increase speed of website using firefox because it runs well on chrome

Hey everyone, I've been noticing that some websites run significantly smoother on Chrome compared to Firefox. I’m curious if anyone has tips or tricks to enhance the bro… (read more)

Hey everyone,

I've been noticing that some websites run significantly smoother on Chrome compared to Firefox. I’m curious if anyone has tips or tricks to enhance the browsing experience on Firefox, especially for sites that might be resource-heavy.

Recently, I found a site that shared some great insights on optimizing website elements like icons and banners, which can really impact loading times. You can check it out [[here|https://instaproapk.xyz/sven-coop-game-icons-and-banners/]]. If anyone has additional suggestions or resources, please share!

Thanks for your help!

Asked by Nouman Khan 4 hours ago

Last reply by Nouman Khan 4 hours ago

How to block access to Firefox

Hi. I am asking for help: how to protect with a password (preferably master) any access to the browser (and not only to logins), where there is simultaneous synchronizati… (read more)

Hi. I am asking for help: how to protect with a password (preferably master) any access to the browser (and not only to logins), where there is simultaneous synchronization between several devices. Currently it works like this: I run FF, a popup appears for entering the password. I do not enter the password, I close the popup with "x". And thus I have access to everything that was previously open in the browser (in the previous session). If the user was logged in, I also have access to it. And I would like the use of "x", failure to enter a password, or entering an incorrect one to result in, for example, closing FF. So that there is no access to FF content

Thank you in advance for your help

Asked by czarek prv 4 hours ago

Scrolling lags when primary display is disabled (windows 11)

Setup: Laptop with integrated Intel UHD 630, dedicated Nvidia RTX 2060 External Monitor connected via USB-C -> rendered through Nvidia card Issue: Yesterday i disabl… (read more)

Setup: Laptop with integrated Intel UHD 630, dedicated Nvidia RTX 2060 External Monitor connected via USB-C -> rendered through Nvidia card

Issue: Yesterday i disabled my laptop display in the windows settings as i only need my monitor. This resulted in laggish scrolling behaviour in Firefox. Not always but mostly a delay of ~100-300ms. Scrolling up/down fast doesn't really scroll, it just jumps with said delay. It happens on touchpad or mouse (mx master s3). If i enable the main display (extended) everything is fine.

Checked so far:

  • All input-related add-ons, apps (Logi Options+, xmouse button control, ...) are disabled or off
  • A reset or reinstall of Firefox doesn't help
  • Drivers are up to date
  • Changing the graphics performance preference (accelerated, energy saving) in the windows settings doesn't effect the behaviour
  • Smooth Scrolling is off

Any idea what's the matter?

Asked by doppelwhopper 5 hours ago

Firefox is broken (again) after update

Hello there. After updating, Firefox, once more, lost all my open tabs and history. Extension icons have become invisible on the toolbar even if i unpin and pin them aga… (read more)

Hello there.

After updating, Firefox, once more, lost all my open tabs and history. Extension icons have become invisible on the toolbar even if i unpin and pin them again. Thanks to the extension "Tab Session Manager", I was able to retrieve the json file of my last session but the crazy part is that pages are not loading anymore! Even if I type google.com in the address bar, it just seems to load forever and nothing happens. I have been using Firefox as my main browser for years but this is the second time it happens in about 1 month and I am about to ditch Firefox for good if I can't fix this. Can't afford to lose data like that... Last time it took me a hell of a long time to fix it. This time, pages aren't even loading, except it seems, for the support pages...

Installed extensions: Tab Session Manager, UBlock Origin, Privacy badger, Phantom, Metamask (lost all the wallets data and setup), NordVPN, other crypto wallets...

Asked by IndoSteph 6 hours ago