Firefox Community Forum

Hello,

My Firefox app was crashing, so I turned off my computer. When I turned it on, Firefox was completely reset: no profile, app initialization... I also cannot find my profile into my files.

Could you help me please ?

Be specific when describing your issue. Our volunteers are Mozilla users just like you, giving their own time to help. Instead of saying “something is broken,” try to explain exactly what’s happening. For example, saying “YouTube videos are always choppy” makes it much easier for us to understand and help you quickly.

Since a few days I don't have a 'preview' anymore when my cursor hoovers on a Profile or Username in Facebook. Normally a pop-up is shown with profile info of the user. I'm on 149.0.2 (64-bit) and this started out of the blue. Anyone have a solution? Thanks.

When in eBay checkout, I click on pay this seller only, checkout balance disappears. If I go into private browsing, it works as okay. When on Youtube, I get a ghost image of another page, which gives a lot of problems running Youtube. Again, if I go to private browsing, it works okay. Is this normal, or is their a fix?

Hello All,

I'm using Firefox (149.0.2 snap) with LUbuntu 24.04.4 LTS. Because of a wrong graphic driver, I had to turn off hardware acceleration in FF.

When FF is started the Initial "Firefox - Choose User Profile" is unreadable (see attached : wrong_screen.jpg), but if I continue (click somewhere in the window) , all the opened tabs are readable.

Once in FF, if I want to select another profile from the application menu -> .. -> manage profiles, then the "Choose User Profile" window is fine (see attached : good_screen.jpg).

I tried to start FF with the "-P" option to specify wanted profile but it continues to start with the unreadable "Choose User Profile" window.

Could someone give me a solution, except finding the good hardware driver for my computer?

Thanks Bouilla.

When loading some pages, after the latest update to Firefox, I noticed that many websites started, loading slowly or waiting for other content requested by scripts to time out before continuing to load the content of the page. Some taking 20-100 seconds to throw an http error/timeout in the network tab. I even tried it having all my extensions disabled, vanilla FireFox and I still have the above issue.

The only fix I have now is using uBlock or some other plugin to block the url's of resources that are not loading or have been timing out. One such website/url being cdn.cookielaw.org has been the worst making it seem like some websites were straight up broken and unable to load.

Anyway I have fixed this issue by doing the above and blocking the urls of content that doesn't load but I don't think this is intended behavior as I can't reproduce it on other browsers besides FireFox.

Videos in YouTube play at about 50% brightness in full screen and not full screen, unless hardware acceleration is turned off, my mouse is hovering over an auto play thumbnail, or when the video is not in full screen and I open the right click context menu on the video.

I have an AW3225QF HDR monitor and an RTX 5070ti

When accessing my bookmarks list, I clicked on the wrong location and my whole list of bookmarks disappeared; left me with tabulated folders. How do I get my list of bookmarks back?

I am running windows 11. I routinely use firefox to access wireclub.com. Two days ago I started getting the following error:

We encountered a problem when completing your request.

We have been notified and are attempting to fix the problem as quickly as possible.

Invalid SSL certificate

The origin web server does not have a valid SSL certificate.

   Ray ID: 9eee0086ced8439d
   Your IP address: 2600:4041:59b2:8c00:c9fa:28ce:b4cb:4bfc
   Error reference number: 526
   Cloudflare Location: Newark

I tried clearing my cache that did not work. All other sites other than wireclub.com are working fine. I can access wireclub.com with Microsoft edge no problem. Any suggestions

I am unable to download a bank statement pdf from my online banking, using Firefox. I AM able to downoad it using Google Chrome. I am able download OTHER pdfs on Firefox - just not my bank statements! I HAVE been able to download bank statements successfully in the past, using Firefox, but now am unable to. When I try to download statement from the bank website, firstly I get a black screen with small message saying "No preview available", and an invitation to download. On clicking Download, I'm taken to a white page saying "Error No API key found in request. request_id: a2ad87061f2bed614b1d53708d35cb26", but no further options. I've exchanged messages with my bank, who've found no solution, and advised me to look into it with you guys - ie, Firefox browsing. I've played around with Firefox settings, cookies, security settings, etc, but all to no avail.

Any clues how I can resolve this?

OK this site is auto playing the local radio station https://www.npr.org/ here is what I have done about:config media.autoplay.default = 1 and in settings set to block audio BUT when I click on a link to a story and return to the page the sound starts playing FYI the links to the news stories do not need sound so what is not working here ? Some one made a change to something so lets fix it