Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 4 replies
  • 2 have this problem
  • 31 views
  • Last reply by Moses

onfleno
onfleno
more options

Firefox crashes on me every few hours. I first noticed it on my laptop but did a ram test and figured out I had bad ram. I replaced the ram but continued getting crashes. Now these crashes are happening on my desktop too. It seems that they happen when I open a new tap and it starts loading the page.

Firefox crashes on me every few hours. I first noticed it on my laptop but did a ram test and figured out I had bad ram. I replaced the ram but continued getting crashes. Now these crashes are happening on my desktop too. It seems that they happen when I open a new tap and it starts loading the page.

All Replies (4)

Moses
Moses
  • Moderator
more options

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
onfleno
onfleno Question owner
more options

bp-627ec013-e8ce-400e-aed7-d29e02140502 bp-3325cadf-af38-4886-9d05-6972f2140502 bp-bcc4370b-2b0f-483a-9d39-3ebb42140502 bp-8e826c3a-3184-4f8b-976f-1f71e2140501 bp-7521be14-ad87-47c0-834a-5473c2140501 bp-d2372fae-0eb3-43b7-9a3b-53ad52140501 bp-57b6c820-32d6-49a9-ba97-55c142140430 bp-d863e3e2-dca8-4db9-b03c-20acc2140430

Moses
Moses
  • Moderator
more options

I hate archived reports. It takes a while for them to get opened

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

Try disabling Hardware Acceleration.

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Moses
Moses
  • Moderator
more options

Your crash report seems to show a Out-Of-Memory issue. See: https://support.mozilla.org/kb/firefox-uses-too-much-memory-ram