Recent answers to New Tabs page not loading, how do I fix it?https://support.mozilla.org/si/questions/9288132012-06-06T06:42:06-07:00Ok I have found the problem. It seems to conflict with tool-bars! I only use two of them. Xfinity2012-06-06T06:42:06-07:00aldeveauhttps://support.mozilla.org/si/questions/928813#answer-338938<p>Ok I have found the problem. It seems to conflict with tool-bars! I only use two of them. Xfinity toolbar causes the error message. My "gamers-unite" toolbar just reverts to previous version page "about tabs"
</p><p>Xfinity is a toolbar associated with my cable company and gamers-unite I have been using for well over a year. I guess I can try to turn it on when I need it and turn it off when I want to use the new tabs page.
</p>maybe the preference for the new tab page isn't set correctly (an extension might have altered the p2012-06-06T06:30:54-07:00philipphttps://support.mozilla.org/si/questions/928813#answer-338934<p>maybe the preference for the new tab page isn't set correctly (an extension might have altered the page in the past). to check that please enter about:config in the location bar &amp; search for the preference called "browser.newtab.url" - it should be set to about:newtab in order for the new tab page to show up. in case it isn't, right-click and reset it...
</p>Thank You for your fast response, I will give it a try and get back to you! :)
2012-06-06T06:20:25-07:00aldeveauhttps://support.mozilla.org/si/questions/928813#answer-338930<p>Thank You for your fast response, I will give it a try and get back to you!&nbsp;:)
</p>Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
Tools > Optio2012-06-06T06:15:10-07:00cor-elhttps://support.mozilla.org/si/questions/928813#answer-338928<p>Clear the cache and the cookies from sites that cause problems.
</p><p>"Clear the Cache":
</p>
<ul><li>Tools &gt; Options &gt; Advanced &gt; Network &gt; Offline Storage (Cache): "Clear Now"
</li></ul>
<p>"Remove Cookies" from sites causing problems:
</p>
<ul><li>Tools &gt; Options &gt; Privacy &gt; Cookies: "Show Cookies"
</li></ul>
<p>Start Firefox in <u><a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Diagnose Firefox issues using Troubleshoot Mode</a></u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools &gt; Add-ons &gt; Appearance/Themes).
</p>
<ul><li>Don't make any changes on the Safe mode start window.
</li><li><a href="https://support.mozilla.org/kb/Safe+Mode" rel="nofollow">https://support.mozilla.org/kb/Safe+Mode</a>
</li></ul>
<ul><li><a href="https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes" rel="nofollow">https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes</a>
</li></ul>
<hr>
<ul><li> <a href="https://support.mozilla.org/kb/new-tab-page-show-hide-and-customize-top-sites" rel="nofollow">https://support.mozilla.org/kb/new-tab-page-show-hide-and-customize-top-sites</a>
</li><li> <a href="https://support.mozilla.org/kb/thumbnails-on-new-tab-page-are-missing" rel="nofollow">https://support.mozilla.org/kb/thumbnails-on-new-tab-page-are-missing</a>
</li></ul>