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Firefox constantly crashes

  • 2 replies
  • 0 have this problem
  • 9 views
  • Last reply by RWWongPhD

RWWongPhD
RWWongPhD
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Hi,

My Firefox keeps crashing every time I copy and past something from Excel and try to go to Firefox, it immediately goes gray and the only option that works is restarting it and waiting does nothing (which means I constantly relog back into to all of my accounts that I am using for job searches). It has been many weeks since this started happening and auto updates have not corrected anything. I've submitted the crash reports just now. Let me know what can fix this. Thanks!

Hi, My Firefox keeps crashing every time I copy and past something from Excel and try to go to Firefox, it immediately goes gray and the only option that works is restarting it and waiting does nothing (which means I constantly relog back into to all of my accounts that I am using for job searches). It has been many weeks since this started happening and auto updates have not corrected anything. I've submitted the crash reports just now. Let me know what can fix this. Thanks!

All Replies (2)

Paul
Paul
  • Top 10 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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RWWongPhD
RWWongPhD Question owner
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bp-b2493177-b31c-4263-a358-8574c0231003 10/03/23, 5:42 p.m. View bp-b962fbe9-e363-4c55-8a01-e3eeb0231003 10/03/23, 5:42 p.m. View bp-7efe75a9-a01e-4eb5-b9c2-be8420231003 10/03/23, 5:42 p.m. View bp-bbac3fc0-59a5-4261-a823-3756f0231003 10/03/23, 5:42 p.m. View bp-3276f89f-d36c-416e-9d8d-998530231003 10/03/23, 5:42 p.m. View bp-384ea39d-3dd2-4bb3-8384-e82e60231003 10/03/23, 5:42 p.m. View bp-dd2c0e18-99f7-45c5-ba9a-ce2780231003 10/03/23, 5:42 p.m. View bp-835ae6b8-b389-48ac-b9e8-9f7390231003 10/03/23, 5:42 p.m. View bp-e009194e-f608-48d0-8ad1-290af0231003 10/03/23, 5:42 p.m. View bp-b8750ca3-cf15-422a-bd95-4e7310231003 10/03/23, 5:42 p.m. View

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