Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Netflix not working. asks to install silverlight.

  • 3 replies
  • 1 has this problem
  • 122 views
  • Last reply by ph_jenkins

ph_jenkins
ph_jenkins
more options

My Teenager made some changes to Firefox settings to do some Roblox stuff. I dont know what she did and she is not sure either. since then, I cannot use Netflix. If I try to view a movie, then i get a page asking to install HTML5 or the silverlight plugin I have tried doing all the suggested workarounds but nothing works I have Chrome as a backup browser, and Netflix runs OK on chrome. I prefer to have everything on firefox as, - up to now - it does everything i want or need any advice please

Windows 10, laptop, FireFox version 90.0.2 (showing up-to-date)

My Teenager made some changes to Firefox settings to do some Roblox stuff. I dont know what she did and she is not sure either. since then, I cannot use Netflix. If I try to view a movie, then i get a page asking to install HTML5 or the silverlight plugin I have tried doing all the suggested workarounds but nothing works I have Chrome as a backup browser, and Netflix runs OK on chrome. I prefer to have everything on firefox as, - up to now - it does everything i want or need any advice please Windows 10, laptop, FireFox version 90.0.2 (showing up-to-date)

Chosen solution

This article may help or contain a helpful link relating to user agent (if that is the issue): https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Read this answer in context 👍 0

All Replies (3)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

HI, this Roblox stuff has changed your useragent, so Netflix can't recognize the browser. Please reset your UA to the default version.

Terry
Terry
more options

Chosen Solution

This article may help or contain a helpful link relating to user agent (if that is the issue): https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

ph_jenkins
ph_jenkins Question owner
more options

Thank you for your help. Roblox had, indeed, put some extra stuff into my useragent. I had no idea what useragent was but, I followed the link from TerryN21 and was able to follow the advice there without too much difficulty. Firefox is back working correctly with Netflix. cheers