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Firefox crashes when starting
Firefox crashes immediately as I click on its icon. Browser does not open, there is an instant crash report. Yesterday everything was fine, today for whatever reason it does not want to work :( I have included the latest crash details.
All Replies (9)
The crash details are in the Question details section.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter
Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.
Here are the file names
bp-cfd69169-5861-4143-8e81-89a4b0201223 bp-1276f2fc-097b-4615-a86f-8d7fd0201223 bp-c8a52c69-dca8-42b0-a26b-188a40201223 bp-84a57354-42df-4631-8f09-06f6f0201223 bp-02fded53-90db-46e9-89bf-c87460201223 bp-81092090-bfaa-4f9d-815a-06b8d0201223
.bp-cfd69169-5861-4143-8e81-89a4b0201223 bp-1276f2fc-097b-4615-a86f-8d7fd0201223 bp-c8a52c69-dca8-42b0-a26b-188a40201223 bp-84a57354-42df-4631-8f09-06f6f0201223 bp-02fded53-90db-46e9-89bf-c87460201223 bp-81092090-bfaa-4f9d-815a-06b8d0201223
Modified by hvostichka
hvostichka, Your reply with Crash Report IDs was flagged for moderation. I released it.
Thank you, Alice.
Product Firefox Release Channel release Version 84.0 Build ID 20201211215739 (2020-12-11) Buildhub data OS Windows 10 OS Version 10.0.14393
bp-cfd69169-5861-4143-8e81-89a4b0201223 bp-1276f2fc-097b-4615-a86f-8d7fd0201223 bp-c8a52c69-dca8-42b0-a26b-188a40201223
Uptime 5 seconds
Startup Crash : True
Crash Reason EXCEPTION_PRIV_INSTRUCTION
https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?
Version 84.0.1, first offered to Release channel users on December 22, 2020
https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version? Version 84.0.1, first offered to Release channel users on December 22, 2020
Okay, for some reason Firefox started working today. It prompted me to start in a safe mode (It did not yesterday), I did, then I updated it via the browser. It seems to be working o.k. now :) thanks for the help
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.
Thank you for contacting Mozilla Support.