[Solved] Crash firefox. no Identifiant number
Hi,
Since i upgrade the computers i have on my network to W10, i have big issues with firefox, even when the computers are not register on the domain.
After the first launch of firefox evrythings good, but after it become imposible to open the software. I try evrythings i can find on the firefox internet sites. delete cache, reinstall firefox, try others version...
i try to get the ID of the crash report in "%APPADATA%\Mozilla\Firefox\Crash Report\submitted" but the file name "submitted" doesn't appear. so, i sent you the message i could fing in the "events" file finded in "Crash Report".
I'm not sure if the informations a send you is the good one, so if you have any question, please ask them and if you needed tell me where to find more information which can be usefull.
Sorry for my english, i'm french, i try the make me understandable. I hope i succeeded.
Firefox version : 77.0.1
Thanks for your reading ! :D
Here the information :
https://gitlab.com/BertrandToffolon/FirefoxBug/-/blob/master/Bug
Modified by b.toffolon
Chosen solution
Hi,
So, i finally found the problems. i let the post but i' closing it for the people who need it. In the most french school we have a software to do the job of the active directory and a lot more, even when they not in the domain, the computer had profiles and one service install on the computer. It's this service who block firefox. we need to stop this service first, install firefox and at the end reactivate the services.
Thanks all of you for the help :)
Read this answer in context 👍 0All Replies (9)
I had the answer to say that i can't unninstall firefox to, the uninstaller crash :(
Modified by b.toffolon
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of
the numbers/letters, click it to submit them.
The crash report is several pages of data. We
need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see;
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
+++++++++++++++++++++++++++
If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/t5/Firefox-crashes/Mozilla-Crash-Reporter/ta-p/1715
Open the file browser / explorer on your computer.
Note: You may have to enable Show Hidden
Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted
Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most Recent 5-7 File Names in the folder.
Press the Reply button. Now go to the reply box and paste them in.
Hi,
Thanks for the answer :) but like i said, i don't have the "submitted" file, i just have the "events" file in Crash Report it's what i've put in the github repo and i have enable hidden folders.
Reboot the computer. Anything?
Nope and i have reinstall it to.
Are you trying to install ver 77? That is an old program.
I try with the 75, but i have the same issues.
I found somes errors files thanks to windows i give you a screenshoot and a new link to the ".wer" file :
https://gitlab.com/BertrandToffolon/FirefoxBug/-/blob/master/werReport
Hi b.toffolon
Please try the latest Firefox release which is 78.0.2
Cheers!
...Roland
Chosen Solution
Hi,
So, i finally found the problems. i let the post but i' closing it for the people who need it. In the most french school we have a software to do the job of the active directory and a lot more, even when they not in the domain, the computer had profiles and one service install on the computer. It's this service who block firefox. we need to stop this service first, install firefox and at the end reactivate the services.
Thanks all of you for the help :)