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Firefox crashes

Firefox Troubleshooting
mjbrm replied
bblackorb
bblackorb

My Mozilla browser continues to crash at an alarming, almost once per minute rate, with near continual crashes since 24 March 2016. I've tried uninstalling, reinstalling, as well as refreshing the app through the website, to no avail. I'm currently operating Windows 10 on a Lenovo G710 that is under two years old. Any solutions??

My Mozilla browser continues to crash at an alarming, almost once per minute rate, with near continual crashes since 24 March 2016. I've tried uninstalling, reinstalling, as well as refreshing the app through the website, to no avail. I'm currently operating Windows 10 on a Lenovo G710 that is under two years old. Any solutions??

All Replies (3)

philipp
philipp
  • Moderator

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

bblackorb
bblackorb Question owner

I can do you one better and provide the whole list from March onwards, I assume the problem is related throughout:

bp-0ceffe33-1866-477c-8d34-7274b2160429 4/29/2016 5:39 PM bp-e1c358c5-b22c-4c1e-9995-81b6e2160429 4/29/2016 5:38 PM bp-50bbf75d-c381-4495-95e2-5e1df2160429 4/29/2016 5:30 PM bp-9199dad0-4ee1-41fb-8593-1db9b2160429 4/29/2016 5:29 PM bp-7791f832-c808-46c1-8add-390342160429 4/29/2016 5:26 PM bp-f54a47b2-0573-4b61-bf09-40a1d2160429 4/29/2016 5:15 PM bp-df0189ac-7440-4b97-a10d-e32902160429 4/29/2016 5:02 PM ee82a1fd-4ec0-447a-a009-4d73f49bf2e7 4/29/2016 5:01 PM 36ea4094-a86d-44d2-87a3-103fdeae5bf0 4/25/2016 10:45 PM bp-3ae14b56-f521-4afc-95ce-b0da92160425 4/24/2016 10:06 PM bp-94fc70ff-3df6-4573-b588-685fe2160424 4/24/2016 7:09 PM bp-7754d1fc-9f60-4c81-8dc5-089842160424 4/24/2016 7:02 PM 74d8a345-ae46-4cf7-a14d-412de80340ec 4/21/2016 11:14 PM bp-c9a6980a-e525-4b12-9811-eaf752160422 4/21/2016 9:58 PM bp-a78439ab-86d7-41b6-8bf5-2dc9f2160422 4/21/2016 9:44 PM bp-18969911-4fba-44ee-9a64-c3f6e2160421 4/20/2016 11:36 PM bp-475efbe7-371e-4ced-8d8f-5ae752160421 4/20/2016 11:32 PM bp-98144e76-6a1b-4cdc-b33b-d50502160418 4/18/2016 6:50 PM bp-1239f5f7-3121-4166-96d1-498dd2160418 4/18/2016 6:07 PM bp-8af3f8c6-bb1c-447f-83e9-af7732160417 4/17/2016 11:00 AM bp-d91906fa-c79d-4417-ada4-82efa2160417 4/17/2016 10:54 AM bp-ba9bb9da-b7c7-4af4-9e72-032972160416 4/16/2016 11:31 AM bp-1ffc4624-ebca-49a4-80fa-f81cf2160413 4/13/2016 12:01 PM bp-70b93f08-5287-47d7-b299-643a02160411 4/11/2016 5:58 PM bp-da14ee51-43fc-4644-a45d-223142160411 4/11/2016 1:22 AM bp-af6e1a1b-eb5a-433e-b90b-7d69e2160411 4/11/2016 1:21 AM f5e29cc6-c719-4d7c-a011-83522cb295ec 4/10/2016 10:18 PM bp-7c9b32b8-5112-4f47-a300-db9962160411 4/10/2016 10:13 PM bp-22c7c408-6fc1-452f-a39b-857e72160411 4/10/2016 10:05 PM 6202f0ed-0c6c-45f2-94de-bd60fa48d99b 4/10/2016 10:01 PM 2c7d2572-d4aa-45a7-8646-8e299357f4c5 4/10/2016 9:47 PM bp-482dfcc0-2f90-4827-8f35-301b32160411 4/10/2016 9:31 PM bp-82f2e44f-f792-4c86-9bfb-899ea2160411 4/10/2016 9:28 PM bp-e757515b-5b27-48c7-bff5-265242160411 4/10/2016 9:24 PM bp-4cd8dc45-68b8-4830-ba95-f7fda2160411 4/10/2016 9:19 PM bp-4b0ac3e5-ea2b-43aa-812b-d53c42160411 4/10/2016 9:18 PM bp-7bad61e5-7381-4119-a8e8-e65032160411 4/10/2016 9:17 PM bp-a44c7d4c-e408-4639-a55b-a79942160410 4/9/2016 9:19 PM bp-fda7ec38-9894-4c59-bb17-852bb2160409 4/9/2016 6:11 PM bp-a1fd2d8d-8847-4684-9029-7a90d2160409 4/9/2016 6:10 PM bp-fad8dc8d-f34d-436f-9a97-b84da2160409 4/9/2016 6:08 PM bp-5eb6dd28-cd10-40c9-81ef-c64b92160409 4/9/2016 5:55 PM bp-bbbd6a93-66d9-47c3-acde-286612160405 4/5/2016 7:09 PM bp-64934e93-26e9-4ae9-a044-2589d2160405 4/5/2016 6:55 PM bp-953f268e-ca48-4547-a761-037c92160402 4/2/2016 10:56 AM bp-9c04a691-aaf4-4472-bd1a-eca6d2160402 4/2/2016 10:56 AM bp-2ccf77f8-cf68-4fbd-a587-065852160402 4/2/2016 10:54 AM bp-08f73de2-3aab-486c-aa52-f88c12160402 4/2/2016 10:52 AM bp-677513da-1f65-4de4-b869-c43e62160402 4/2/2016 10:45 AM bp-90084af6-bd08-496d-9144-8e5e12160402 4/2/2016 10:44 AM bp-933af016-bb5c-46f2-ba6b-f824d2160402 4/2/2016 10:40 AM bp-b6ca42b0-adca-4a96-8bd7-945ec2160402 4/2/2016 10:35 AM bp-73388ca7-0ae7-44e3-afbf-bdedf2160402 4/2/2016 10:30 AM bp-d94e244b-3c8c-44a3-804b-f49782160402 4/2/2016 10:10 AM bp-6a015846-78e0-4f75-b1da-41dfd2160402 4/2/2016 10:10 AM bp-70157adf-57e8-444d-84ad-4b2042160331 3/31/2016 2:38 PM bp-1a0bcda6-cba5-4f04-892a-22f462160331 3/31/2016 10:00 AM bp-b9e675bb-1541-4d83-8723-8a0762160330 3/30/2016 10:03 AM bp-659f6b00-fc6e-4f9a-811c-f45202160330 3/30/2016 10:03 AM bp-d4d71185-ed65-41b9-8b95-aed2a2160330 3/30/2016 10:00 AM bp-a579ce33-0e9b-4b97-b119-ead292160330 3/30/2016 9:48 AM bp-5a8e5053-af11-4063-a55d-69e3c2160330 3/30/2016 9:47 AM bp-5b9dae45-7354-4a56-be74-88c5a2160330 3/30/2016 9:47 AM bp-40aa7100-49e5-4d41-a4ab-b95a12160329 3/29/2016 12:16 AM bp-c873e9ef-7695-4f5a-85fb-474dc2160329 3/29/2016 12:16 AM bp-2fa0f943-b9dc-4507-a991-61fc72160329 3/29/2016 12:06 AM bp-421d54c1-db8d-4fd9-a98e-f98b42160329 3/29/2016 12:04 AM bp-4bdd4e28-fe44-45f7-a642-afe2b2160328 3/27/2016 8:32 PM bp-fbc00013-8a1a-4d74-b92f-8b4d42160328 3/27/2016 8:29 PM bp-69c5fe45-8514-4114-928e-ef93f2160328 3/27/2016 8:23 PM bp-84985c6b-086d-4d3a-a26e-7dc352160328 3/27/2016 8:18 PM bp-3ca29c4a-a73b-4055-8d8a-2a33c2160328 3/27/2016 8:17 PM bp-c8900b09-cb87-4192-a74b-4ae432160325 3/24/2016 8:37 PM

mjbrm
mjbrm
  • Moderator

The first 5 crash reports I've looked at seem to have bugs that have Firefox crashing with the Trusteer Rapport software. Try to disable/uninstall any Trusteer software and see if that remedies the constant crashes.