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Firefox freezes, only way to unfreeze is to one of the tabs out of the rest in order to resume browsing

  • 1 reply
  • 2 have this problem
  • 117 views
  • Last reply by FredMcD
  • Archived

When i am browsing and have more than tab open, i can be scrolling down a page and it will just freeze, can't use any other tabs unless i pull one of the tabs away from the rest opening it by it's self and that one tab will work again, the rest remain frozen.

When i am browsing and have more than tab open, i can be scrolling down a page and it will just freeze, can't use any other tabs unless i pull one of the tabs away from the rest opening it by it's self and that one tab will work again, the rest remain frozen.

All Replies (1)

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.