Some tips for researching and working through advanced or challenging questions
Part 1
9 minutes
Part 2
9 minutes
How to answer escalated questions.
Please check out the Escalation Guidelines: https://support.mozilla.org/en-US/kb/escalation-guidelines
- What is an escalation?
- How do I escalate?
What this video includes
- How to evaluate a question that needs more attention
- How to tag a thread with escalate or helpdesk to create a ticket for Help Desk Mozilla staff to respond to for more help.
For Contributors Participating in the Contributor Quality Training Please click here for Chapter 7
