Форум поддержки Thunderbird

I upgraded to TB 102.0 today. After I checked my settings and updated my plugins, it seemed to be working fine. However, later in the day I noticed a message that TB was downloading about 880 messages in my main inbox. Of course, there are not nearly that many new messages. I searched and did not notice any new emails in the listing. However, I found that two recent messages had been corrupted in some way. I enclosed an image. When I open the message, there is not even the normal header with the different choices. There is just what appears to be a bunch of information that has been mushed together in place of this email. I found two emails like that. I right clicked on the two, and deleted the corrupted messages. Then I compacted files. For a moment, things seemed OK. Some other emails near those that would not display worked again. However, shortly after I did another compact folders, I got the same message -- downloading the same 880 emails. Now I have two new messages corrupted.

Please help! I have no idea how to stop this corruption. This account is hosted on Google Workspace. I have it set to sync only the last 90 days of messages.

I've been running Tbird on Windows for many years. About 2 weeks ago something changed, either in Tbird or at Microsoft, which stops me from sending to the Office 365 SMTP server. I can send and receive using Outlook on the Office website, but I can't send locally from Tbird. Error message screenshot herewith. I have tried every possible permutation of server settings, which currently are:

Server name: smtp.office365.com Port: 587 Security: START/TLS Authentication: OAuth2

MS support says these are correct, and they are at wits' end to understand what is going on. They asked me to ask Tbird support, so I am.

I should add that at about the same time I started getting SMTP rejections in Gmail on my Android phone, and miraculously that was corrected yesterday, without any action from me. There is something odd going on at Microsoft - does anyone know what it is? My other accounts on Tbird work fine of course.

Everything was working fine in Thunderbird for a LONG time. A few minutes ago I opened it and instead of opening normally it opened to a page called 'account setup'. There was another tab called 'home' that had buttons for email, calendar, address book, etc. Clicking email took me to the account setup page again.

HOW DO I GET IT BACK TO NORMAL?????

The latest version of Thunderbird (91.1.2 (64-bit)) installed yesterday. Before the installation I was able to send emails on all my accounts. After the installation I cannot send emails on any of the accounts.

When I reply to an email, the send button is greyed out. When I make a new email and click on send nothing happens. I can still receive emails. There are no messages that I am doing anything wrong.

I have four separate accounts, each with their own SMTP server. Send doesn't work on any of them. My OS is Windows 10 and is up to date. My antivirus is McAfee LiveSafe (16.0) and it is up to date.

Hi,

I did an upgrade yesterday from 91 to 102. This morning, I get a few issues. Some email messages are blank. Some have a lot of header and content code displaying that is not related to the email I am opening but from a different email message. Some emails have no HTML content but others are fine.

On my cellular device, I am using the Bluemail app and all messages are there and are fine so it appears to be related to Thunderbird 102 upgrade.

I have used Thunderbird for years and this is an issue I have never seen? I am running an IMAP account.

Thanks,

Mike

How do I correct my serious error (when tired) in allowing a Thunderbird 'Upgrade' 115.2.2 (32 Bit) Supernova to install on my Laptop (Windows 10 Home, 64 Bit). I failed to read the Release Notes by trusting Mozilla wouldn't issue such a drastic change without Warnings as it was not just an 'Upgrade'! It has screwed up my Set up, Folders etc., completely changed layout, can't find 'Write Message' tab etc. etc . etc.

The previous Thunderbird Version had many problems further introduced by 'Upgrades' but was at least still had continuity with earlier Versions with a functional MMI (man machine interface) instead of all the changes introduced with the 115.2.2, which in my opinion should be withdrawn completely. N.B My experience in Systems Control, as an Air Traffic Control Engineer, we would throw this out as not fit for purpose.

Help Please and explain how can I revert back to an Earlier Version?

I have been using Thunderbird for many years and have previously updated without problem. But upon updating to version 102.1.2 I suddenly couldn't see my folders or emails (see attached image). However, if I search for an email I will get a list containing the relevant emails, but as soon as I click on an email in the list I go back to the blank screen like at login with no folders or emails.

I have trawled through related fixes and have tried deleting all of the .msf files in my profiles but to no avail. I really hope that someone will be able to assist.

I have had the same issues with TB freezing and locking up my PC that many here have had. For me, this has now gone on for almost 3 years. I have done everything I can think of, and everything I have read about online to deal with the constant freezing. I have: --upgraded countless times (now on Ver 102.9.0, 64 bit, Win 10, 32GB RAM, 3TB hard drive) --reinstalled Thunderbird many times --deleted various profiles and created new ones, deleted various config files as suggested. --reinstalled Windows 10, upgraded all associated files, drivers, etc. --started Windows in Safe Mode --disabled all add-ons and extensions in TB --reset all toolbars and controls in TB --started Thunderbird in Troubleshoot Mode --gave an exception to TB in my Windows Defender [and turned off Defender entirely] --ran MANY virus scans --disabled ALL virus software

Thunderbird is the ONLY piece of software on this PC that locks it up. It exhibits the same behavior that many here are seeing: freezes when I try to click on something; freezes when I try to reply to an email; freezes for no apparent reason. I can't MAKE it freeze up... it just seems to do it at random, constantly. Right now, it's open on another screen and has been frozen for about 3 minutes, and just unfroze. Most of the time, it freezes so that I cannot shut TB down. It is completely unresponsive. Sometimes it will freeze the computer so that I cannot do ANYTHING... I cannot open Task Manager and force a shutdown. Eventually, it releases and works again, only to freeze up a few minutes later.

I'm pretty much out of ideas, but I continue to browse online, looking for answers. As I said, three years of this is enough, and I see complaints about this going back even further. I love Thunderbird. I'm a longtime user and have not found any email client that comes close to the way TB works for me, so I'm VERY reluctant to leave. But I'm really tired of being a beta tester. And yes, I have donated many times over the years, and I'm happy to do so. I'm not concerned with the money. I just want it to work like it used to. If you have any fresh ideas, I'm very open to hearing them. But a warning, that I have likely already tried the fixes offered. I appreciate any input, in any event.

So, unless a miracle comes along, I reckon I'll have to cut bait and find a replacement for Thunderbird. Thanks for allowing me to blow off some long-held frustration.

best,

--john

Guys hello! I was using thunderbird for my mails on windows 7 on an old machine..Recently it started crashing on startup..I checked for solution on google then i found out i could start with safe mode only...(i wasnt using any addons so disabling them had zero effect)

Because i didnt want to continue with safe mode only, So i zipped my profile folder and created a backup.. Then i downloaded Thunderbird Setup 91.5.0.exe and tried fresh install with deleting the old profile directory...

Now thunderbird doesnt start even with 0 profile..It doesnt start with safe mode too ! I cannot even go to profile manager (thunderbird.exe -p )

I dont know what to do!

I have found crash id but i cannot understand what the problem is! Can anyone help ?

(also posted in https://www.reddit.com/r/Thunderbird/comments/s7v29j/thunderbird_crashes_on_startup_on_old_win_7/ )

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Hi, I installed thunderbird beta around version 93 and since then the memory usage on my computer increased to take all of the free space when I open TB. Up to 30GB. I would like to get back to a non-beta version but cannot easily since i have old email accounts on it, no longer synchronised (I would not be able to download these emails again). I also guess that transferring the profile would result in the similar 30GB usage. I am now at TB 98 and still have that problem. I have tried the "remove duplicate messages" add-on which doesn't delete everything. I have multiple occurrences of the same emails with possibly altered content. Any way this could be fixed? Thanks a lot!

Hi,

My Thunderbird auto updated this afternoon to 115.3.1 . Now I am only seeing message headers. The body of the messages has disappeared. I'm not seeing anything on the bottom half of the screen, not even the message tool bar where you can delete, reply, etc..

Strangely -- the very same thing happened to me six months back with a secondary account, but my primary account was unaffected. So I was using the email interface with one email address (same domain name) which worked fine, while the secondary one only showed headers, and not the actual messages.

NOW-- after this download, the secondary email address account is showing both the headers and the messages, while my primary account is only showing the headers.

PLEASE HELP. Posted here six months ago for the previous time but never got any solution to the problem then. Just lived with it, as it was a secondary email address, but I will have to leave Thunderbird if I can't get the primary address showing actual messages soon.

Thanks in advance for your help!

Zach

I installed a new Thunderbird because my 12 year old installation had 187 GB!!! Then I saw that the new installatinio is growing!! every day about 2 GB. The growing thing is imapMail ... I have only ca 1500 mails.

Every few days, when I'm actively using Thunderbird (v102.5.1 32-bit, on Windows 11 Home), a white rectangle appears at the top of the page (see snip attached - if 2 appear, delete 1). The interesting thing is that this box persists IN THE SAME SCREEN POSITION, EVEN WHEN I MOVE THE THUNDERBIRD WINDOW AWAY. It overlays everything else on screen at that position, making use of any icon or button beneath it impossible. However, by moving the cursor across the box, it is clear that whatever is beneath IS being recognised by the cursor (as it changes style when above a button etc); clicking at that place does activate it (eg opening a file from a desktop icon). I have found no way of removing the box (which can't be moved) other than rebooting the PC. This anomaly was happening BEFORE both the upgrade to Windows 11 (from 10) AND recent Thunderbird upgrades. I can find no clues from searching here or elsewhere - help would be much appreciated. Thanks

I have a very small Tablet computer and Thunderbird is really bogged down on it. The tablet has a 32 bit processor, 1G RAM, 64G SD drive. (1) When I run TB I get many "not responding" messages from Windows. (2) Maybe 1/2 the time, if I "delete" a message the screen will freeze on the message. The message is removed from the inbox list. I have to click "X" to get rid of that screen. (3) Get Messages no longer works. When I click it, nothing happens. The status bar at the bottom remains on the last information displayed. I found that if I use View, Folders, All, I can bump TB to get messages. (Normally I use Unified Folders) The status bar will display each of the accounts it is checking and any new messages will appear. These things have been happening through many many versions of TB. Although #3 seemed fixed a few weeks ago but has returned. Same for #2.

I looked at the disk space that TB is using and found that TB is using over 10GB. See attached. I don't know why it is so large. I don't need to store any messages on this computer. I have a desktop that is my "base station" where I want to save all (but deleted) messages.

I don't know if this large amount of TB space is contributing to the problem. Any help would be appreciated.

Since the update to ver 91, I often get "Unable to save your message as a draft. There was an error attaching (filename of photo). Please check that you have access to the file."

I have not been able to log into my thunderbird account for a few days. I thought it had something to do with the 3rd party app thing AOL sent out. Well I followed the instructions for do it on a minor account because i was scared to do it with my main email. Well went ok deleted the account added it back in everything good. Then I did it with my main email and it is not working. It is doing the same thing it did before I deleted it. It said it found the config but then it looks like it is reaching out to the servers but nothing happens. All my other emails I have connected to AOL work fine. I kind of need to get my email back up and running all my files and old email are on there and I need it. Any thoughts?

Win7 AMD quad core 64 bit desktop. A few days ago, Tbird 91.10.0 started failing login to both my gmail accounts; wouldn't download mail. When I checked account settings, the 'oath2' parameter had been changed. I re-selected 'oath2', and re-entered my passwords, and everything worked (getting and sending email, both accounts). Last night, when I tried to *send* an email, I got an 'enter password' popup. Entering the password (same one that worked to get mail) did not work, for either account. Today, the problem persists after rebooting, etc.

Gmail's web interface allows logins, receiving and sending mail for both accounts on the same computer.

The seemingly most applicable (closed) thread says to, among other things, enable cookies, but gives no direction as to where that setting is located.

Any thoughts on cause or cure? As I said, this failure just started 'out of the blue' a few days ago. I've used Tbird for many years without any of these issues.

Thanks for any assistance, Charlie

Updated to Thunderbird 91.7.0. and now when thunderbird opens shows nothing. Profile settings are

[Install8216C80C92C4E828] Default=c:\email

[Profile0] Name=default IsRelative=0 Path=c:\email Default=1

[General] StartWithLastProfile=1 Version=2

Thunderbird still shows pop-ups as new email is downloaded but that's all.